Jack Brickey Expert

If it is within a specific Space you could use the Page tree search. 

hi @Wanderson Ávila , welcome to the community. This would be possible via an automation rule. The bit of data that is missing in your post is how the two tasks are connected. For example you may have a link created between the two or maybe a label, etc. The automation rule might look something like below, as an example.…

Duplicate question 

Hi Anton, you could create a global manual automation rule to assign all current issues. * trigger - manual * branch JQL - assignee is empty and status!= done * condition - optional but can limit execution of action as needed * action - edit issue , Assignee - {{issue.reporter}} The above is from current memory, so I…

Hi @rajiv_gupta , welcome to the community. The search bar in the portal does not search for existing tickets unfortunately. This is something I mentioned to Atlassian several years back. The only possible work around that I can think of would be to somehow keep confluence, article, up-to-date with current open issues…

By the way, it seems a bit odd that she would want to transition to an on hold status if the customer responds. Generally when the customer responds while in a waiting for customer status, it goes back to support. But I don’t know your full use case either.

Hi @Barış Özer , yes, I think this should be possible with a couple of rules. The first rule will be to automatically transition to on hold if a customer comments while in the waiting for customer status. The second rule will trigger on the SLA that you have breaching. In this rule, you will want to transition out of the…

Hi @Barış Özer , did you get this working?

I do think you need to consider rethinking your approach. I would suggest the using Groups for your products. Here is an example where products are groups and request types are under the groups. Product A (group 1) * UI Enhancement (Issue type Feature) * UI Issue (Issue type Bug) * Can't log in (Issue type IT Help) Product…

What you are describing, seems to be exactly what the request types and their association with the issue types is designed to achieve. Request types, allow you to present more common language to the customer in an effort to steer them towards the proper input form. Underlying these request types, the issue type allows…

Thanks @Diana Rudaya . First it appears that you are on server rather than cloud. Secondly I think that you have an addon app for Rich Filters. In any event I recommend reaching out to your Jira Admin to provide you with the necessary permissions. 

In excel you could create a VBA macro to change the issue key column entries to be a link that would open Jira. I did this many years ago for a different bug tracking application. As for the “title” I assume you mean the Summary. If desired you could apply the VBA macro to the Summary column.

It seems you are trying to reuse an email address that is used in another project. Please inspect other projects to confirm and/or try a different email address. 

Hi @Zizo , correct, a request type can only have a single Issue type. I am struggling to understand the use case where you would need two issue types and how that would be presented to the Customer. 

Hi @Shiraz Brinder Arush , welcome to the Community. No, there is no means of doing this inside the Excel application. What is the use case for this? Why are you needing to extend Jira functionality outside of Jira in Excel?

You also mention “Service now” and I’m unsure how that fits in here. 

Hi @Parker Palmer , is this related to a Jira Service Management project where the Customer is entering tickets via the portal? Assuming so, unfortunately there is no means of allowing the customer to edit the entry. 

Hi @Diana Rudaya , I am unsure what you mean by rich filter. What “button” are you referring to? Maybe you can provide an image or doc reference?

Hi @sarathgd , I am not fully following. Please provide your Automation rule and audit log. 

@Christina , if you are asking how to display a select list field to the user during a transition then you need to create the transition screen and add the select list field to that screen and then associate the screen to the transition. there are a number of posts that detail how to add a screen to a transition in the…

Hi @Beverly McLean , while working to respond to older open questions I came across your post. I assume this issue has been resolved? If so any info on the cause would be useful.

Hi @Malte Redmann , OOTB there isn't a dashboard gadget for this. Options to consider are Marketplace addons, e.g. EasyBI or similar, or possibly leveraging Excel to present this data.

Hi @Barış Özer , is this a custom field that you have created? If so then you should be able to add this to your rule. Are you not finding the field in the Edit action?

Yes. I suspect that you do not have permissions to make bulks changes. This is configured under admin > system > global permissions. Your Jira admin must change this. 

Actually, just a quick test on one of my CMP projects and I was able to bulk delete just fine. One other idea to try, see if you can break the operation into multiple parts. Maybe there is one or more issues preventing the operation for some reason.

Hi @Jonny McAlister , thanks. It might be be interesting to see if you can bulk edit , e.g. add comment. I am mobile at the moment so it is difficult for me to test. Is this CMP or TMP?

Hi @Alexandra Lagnel , there isn’t a specific “last commented” function in JQL. There is the ability to see when an issue was last updated which covers any update. With that said I believe the best way to deal with this use case is through SLAs. Have you considered this? As I recall there are some posts in the Community…

Hi @Jonny McAlister , here are some questions for you. Are all issues in the same project? Do you have Delete permissions? Can you manually delete a single issue? 

Hey it happens! Glad you found it.

Ok. Keep me updated. I’m missing something simple here I think. 🤔