Jack Brickey Expert

Ivor, i guess I misunderstood. I thought that you wanted the actor to be set to whomever triggered the rule. Is this not the case? If not please explain which user would be set is the actor? I have added another screenshot that illustrates that you can select"User who triggered the event".

Hi @Ivor Allchin , i’m not sure it’s the same in server, however, in cloud, you can change the actor under the automation rule details. An image of this is provided below. You have the option in the drop down to choose the user who triggered the event.

Hi @Bernd Schneider , just to be clear I don’t work for Atlassian. I’m a customer like others here. That may or may not be clear. With that said it very likely is possible CTO achieve this via the APIs so I wanted to add that thought. I certainly see this as a corner case and as such not something that would warrant a UI…

hi @Grant.Westerholm , Not really. It is important to understand that boards are just visual representations of a query with some special features, like drag&drop. Now what you could do is to leverage issue security schemes to restrict permissions at the issue level. However I'm not sure this is exactly what you would want.

Well look what I found..... https://confluence.atlassian.com/cloud/blog/2023/01/atlassian-cloud-changes-jan-9-to-jan-16-2023 Apparently I have not yet received this update.

Hi Paul, I hear your frustration. First I wanted to ensure that you understand that Rilwan and I are "community leaders" as the lozenge by our name conveys. However, we do not work for Atlassian. Rather, we are users similar to yourself. We support the Community in order to help others. It can certainly be quite…

Hi @Ivan Andrieiev , In your image above you show that the Status field is displayed on the create screen. Is this what you mean by "suggested"? It appears that you are on a TMP project here. It is interesting that the Status field is displayed on the create screen. This is not the case in my instance nor am I able to find…

ah...yes! Rilwan, you are correct! You currently cannot control the options in Group picker within a Context. :-(

EDITED... As Rilwan points out, unlike other custom field select lists, you cannot specify the options within a CF Context. :-( You can create a Context for the custom field based on project or Issuetype to present the desired options. * settings > issues > custom fields * Find your custom field and click on the … on the…

Cloud * Standard - you are not notified but you can check what has changed by clicking on the "?" icon and select "find out what's changed". * Premium/Enterprise - you have the option to control updates Data Center - you can manage upgrades I am unsure if any email notifications are sent with release info for DC.

Hi @Anna Arczynska , Can we assume that the From is the Reporter as should be the case when creating the issue but not for subsequent emails for comments. If so then you can copy the user from Reporter to your custom field. Maybe if you explain your use case there could be a different approach.

For that use case I definitely would go with a master kanban board.

Hi @Nate Dickinson , So the link you provided should get you most of the way there I think. Note that the link is associated with Server so there are some subtle differences. The one thing you would want to add to your automation rule is a condition for the specific issuetype. Do you have a rule you are currently working…

Hi @Samantha Morrison , welcome to the Community. in a nutshell this is a permissions issue which is likely obvious. One possible reason is that the project that the person wrongly has access to is set to be wide open. For example the permissions include “any logged in user”. I used to do this on some projects when we…

Hi @Aris hou , 我建议您就这个问题联系Atlassian支持。可能是账单问题。 www.support.atlassian.com

Correct. They will also be able to find in the portal if they search under the request button. 

Correct - assuming that they are a Customer and not licensed to access the application. In some JSM projects customers our internal and may be licensed within the year application. Further they may have browse access to that project in which case they could see internal comments. However, I suspect in your case this is…

Hi Wanda, welcome to the community! From what you have provided here are my initial thoughts. * Create a dashboard that presents a high level of you off all activities, hardware and software and operations if appropriate. This will give a high-level view and users can drill down from there if needed. * Create a kanban…

@Barış Özer , Yes Please set it up and test. This is the best (and only) way to ensure you have the solution you want.

great stuff @Rob Peterson . Thanks for sharing.

so maybe this.... project = abc and type = subtask and parentepic in (x,y,z) and createdDate <= startOfDay(-6M) Does that return the desired/expected bugs?

The rule that I provided will only transition an issue to "On hold" if all of the conditions (status = Waiting for customer AND the comment is made by the Reporter AND the SLA has not yet breached). You asked... "When "reporter" comments on a different ticket, the status is not "on hold" right?" Again, if the reporter…

Hi @fbeck_br , I have never actually seen that in Cloud. TBH, I never use the Description field. I tested and verified your observation. I checked JAC and did a quick Community search. Neither turned up anything. It might be worth sending the feedback to Atlassian or opening a support request.

When is Resolution set? OOTB, if the Resolution is set during the transition to done then you will not be able to check the status in a workflow Validator. One OOTB option (hack) would be to use automation that would transition the issue back to an in progress status if the fields are empty and Resolution = Done. The…

ok so let me reset and capture what you want... If you want to transition an issue to "On Hold" if it has been in Waiting for customer for more than 48 hours then your rule should look like this... Please note in the above example you will want to reference your actual threshold and usually on hold status rather than…

Hi @Chaitanya B , i would refer you to this document - jira-smart-values-date-and-time so that you can get from the official source. i think it would be {{date xxx.minusMonths(5)}} but check docs.

@Tushita Sarkar Biswas , great question and a feature that I have requested. The good news is that it is in the works as part of next-gen community solution.

Hi @anthony.ding , there are two ways to achieve this that I know of.... * Add a label when first executed and have a condition that checks the presence of the label * Use a hidden property that indicates the rule was executed Here is an old post that explains this well…

cleaning up old issues w/o any response... This would mot be possible w/o code changes. That said this version of Server is EOS anyway.

Hi @YDV Prasad , welcome to the Community. Unfortunately you cannot do this w/o an addon.