Jack Brickey Expert

hi @Jeanette Pruitt , welcome to the community. Have you explored the dashboard feature within Jira? If not, this is where you can create a View of one or more projects using various gadgets, e.g pie charts, bar charts, filter lists, two dimensional lists etc. If you have already explored that can you explain where that…

I assume that you are not confusing the system description field with the apparent custom field entitled the same? When you say you were moved it from the screen where exactly did you do this? I have to wonder if you remove the system description field from the create screen. It would help to have some screenshots of…

Hi @Erick Crowell , where are you wanting to expose? You can add Epic Link to your view screen as illustrated below...

Hi @MahanthPrudhvi , have you looked at the dashboard gadgets? What type of report are you looking for precisely? If you wanted to see a filtered list of each issue and the time it took between created and resolved then you would need to create a custom field and use automation to update that field.

Hi @Kyle McGee , is the Custom Field named "Description"? If you navigate to settings (cog in upper right) > Issues > custom fields can you locate the field? It should be there and you should be able to delete it there. One thing to consider before deleting is what to do with the data that may exist in the field for any…

hi @Nikola Nemjóová , I updated this...i think my earlier testing may have been flawed. I cannot get the Epic link to display at all. :-( Have you found anything new on this? How was experimenting with us a bit yesterday and can you do a bit more today. I was unable to reproduce this in my instance but I suspect there are…

good to know. please consider accepting the answer if it addresses your question.

I suspect the project that allows you to reorder is a Team Managed Project and the other us a Company Managed Project. You can check this theory by looking in the lower left corner.

Hi @Robert Coyne , why do you need. A project of projects? Projects in Jira contain issues not projects. I wonder if you simply need a master Board that captures the necessary issues from your various projects? What exactly are your goals?

@Vikas Thorat , first might I ask you to please use the reply button rather than the answer button so that this discussion stays in a single thread. This will ensure that future members searching for similar answers will be able to follow along. With that said, you should see an email under the Email requests page as I…

hi @Yair , try clicking on the cog/sprocket in the upper right then user management where you will see Groups in the sidebar. Note, you will need to be a Jira admin two manage users and groups.

the documentation provides the details but here are the highlights... Project settings > Email requests In that screen you should see which email if any is configured to process incoming requests. Again, unsure if that is precisely what you are asking for.

FWIW... I would suggest rethinking your process a bit here. If something needs to be investigated immediately or later that seems to align with the whole purpose of the backlog. If it is to be investigated later it should be in the backlog. If it needs to be investigated immediately it needs to be moved up out of the back…

Ranking is a value set/associated with each issue. You get one value per issue. It is not associated with a board. My only, out of the box suggestion, would be to create some form of custom field where are you can do a different type of ranking. However this would be a very tedious manual exercise.

Hi @Vikas Thorat , I'm not sure I'm understanding. However if you're asking how do you set up jira-service-management (JSM) to allow your customers to use an email for creating and commenting on issues the following article might help - receive-requests-from-an-email-address . By default Atlassian provides an email for…

Confluence is a separate app which is billed separately based on users with Confluence licenses.

You cannot export the workflow as an image. there are a number of posts in the Community discussing this. I found this one where one member gives a workaround using chrome to extract the image this may or may not help you though. 

There was this suggestion closed as Won't do - AUT-463 - Trigger and action for converting issue to sub-task and vice versa in an automation rule then this as well - AUT-1960 unfortunate.

Hi @Sari , your current current workflow is using the "all" transition for each status. I am unclear why you are trying to add a transition from To Do into In Progress. The error is properly explaining the issue I think. If you wish not to have the "all" transition in favor of a direct transition then I suggest adding a…

yes this is a limitation for sure. there is this open suggestion - https://jira.atlassian.com/browse/JSDSERVER-3371 

thanks for sharing the root cause as it will help others!

hi @Antun Štefančić , unless something has changed, if you have JSW then JSM functions are included under JSW licensing. So in effect JSW licensing superceeds JWM. If you have 50 users with their usage split across JSW/JSM the billing will be for 50 users at JSW pricing.

Hi @Mihaela Tache , are you looking for the scheme, which captures the project and issuetype a workflow applies to, or the actual workflow itself? There isn't a way to export this info. Many companies will document the workflows in Confluence to help new project teams as the begin to assess their needs.

Hi @Nicola Campanelli , is it persisting? What plan (Free, Standard...) are you on? I do not see any outages reported but it may be new and limited to a few sites. You can reach out to Atlassian Support if not on Free plan.

I see. I assume you have seen this article? Unsure if it will help with your specific issue.

After missing Team-22 I am hopeful that I can participate this year!

Hi @Antonio Tortorella , what do you mean by "manually run the agent from a laptop". What agent? JSM has the concept of a user defined as an Agent but I'm guessing that is not what you are referring to. You mention "insight" so I assume you are referring to the now built-in feature of Asset management (PKA -…

There isn’t any app that I am aware of for this. Maybe consider another custom text field that would allow them to add it. 

Hi @Eman Alfaour , would you mind further explaining your use case? I don't understand your question here.

Yep understand and there are a number of times that I have seen functionality available in Apps that I really believe should be part of Jira. I guess the one upside of the marketplace is that at least there are options out there for additional functionality.