Jack Brickey Expert

Hmmm, the Comment in my instance is "sticky". If I have "Newest first" it is 'top sticky' and if "Oldest first" it is 'bottom sticky'. I don't need to scroll to access add a comment. If you don't want the Comments to 'collapse' you can change jira.comment.collapsing.minimum.hiddenThe minimum number of comments needing to…

I don't think we need additional screenshots at this point. You mention "this project". Have you tried using filters Associated with other projects by chance? I'm really scratching my head here. @Nic Brough -Adaptavist- any further ideas?

Ok so you are missing one key condition that is at heart of your goal... "Rule is run when a new comment is added to an issue." I am assuming that you actually only want to execute the actions if it is a comment by a customer, correct? That is you don't want to execute these actions if one of your agents happens to add a…

Hi @Tunahan Aydin , John's article that he referenced is a good resource for constructing your rule. As weL there are some similar posts in the Community with answers. With that said if you want a scheduled rule that creates three subtasks under a specific task each month it would look like the example below. Note, I have…

Are you wanting to find issues where any of the keywords exist (not exact phrase, one or more of the words)? If so this is the JQL to use... text ~ "word1 word2 word3" if you want exact phrase then... text ~ "\"word1 word2 word3\"" Note you can also use the Search bar in the menu and simply type word1 word2 word3 if you…

Hi @Finn Faiz , So the image that you provide is, unless I am terribly mistaken, taken from a TMP project. In that image, you have a "Moved to" that is simply a label for the actions below. Specifically, you can move the issue to the backlog, bottom of the column, etc. this does not represent moving the issue from one…

No worries Brandy! It is all about learning new things. The Log action is an Action you can add in your rule. Similar to the Creat issue you added except all it does is generate a log entry (like a comment) into your audit log. It is a great way to record various variables that you are conditioning on to help troubleshoot…

Can you share an image of what you see?

Hi @David Shaykewich , welcome to the community. You cannot use shared mailboxes as the JSM email. At least I have not found any way to do so reliably. If you do want to use O365 then you do need to dedicate an email address to it. If memory serves that should just be an E1 license? Of course you could always consider…

Hi @Tunahan Aydin , There are a couple of options here both leveraging automation. If the new sub-task is created only when the previous sub-task completes then you might trigger on the previous sub-task completing. However, if that is not a reliable condition and you just need a new sub-task every month regardless of the…

Hi Brandy, please use the reply box rather than the suggest an answer box so that it keeps the discussion within a single thread. This will make it easier for us and others to read in the future. If you would please send a screenshot your automation that would be best. One other thing I find useful when creating rules is…

So do you only want issues that meet the following criteria? Epic link is not Empty Epic link is not PJ-99 Component includes one or more of : "Comp1", "Comp2", "Comp3", "Comp4", "Comp5", "Comp6", "Comp7", "Comp8", "Comp9", "Comp10", "Comp11" oh, and also include all epics other than PJ-99???? If so maybe this... project =…

Hi @Martin Schwarz , welcome to the Community. Have you as yet created an instance? If not please go here - https://www.atlassian.com/software/jira/free . It will walk you thru the steps and you will be up and running in <5m.

Hi @Sari , the issue is with the placement of the OR statement. Try the following. Project = FL2 AND (issuetype = Epic AND status = To-Do OR status = "In Progress" OR STATUS = Done) However, if your objective is to only get Epics then maybe the following is what you want? Project = FL2 AND issuetype = Epic AND status in…

Feel free to share your current automation and I can inspect and provide more input.

Hi @Brandy Richbourg , welcome to the Community. Here is the basic structure I think. However, understand that you can't prompt the user in real time as the issues being created within automation. What you can do is send an email to that user requesting that they complete the field. Trigger - Issue Transitioned to Done…

Have you checked the permissions on the project? Do you have the necessary move permission in both?

Are there any issues that do not have anything in the epic link that you wish to include? If so then I think you would need to add OR "epic link" is EMPTY Have you try to copy and paste that filter into an advanced search to analyze what is an is not seen? I would break the filter into parts and perform the search to…

why not consider restricting who can update the sprint field? It seems that having a scrum master that knows/follows the rules would be the best agile approach.

great to hear it worked for you!

You should reach out to Atlassian Support and select Billing category.

you might play around with Automation. It depends on how the type changes. For example... If you need to record the from-type then you could use automation to add a label when created. Again just something to play around with

Hi @Jason J. Fedelem , There isn't a specific JQL for comment count. However, you might consider the following solution. * Create a custom number field, e.g. comment-count * Create a automation rule that triggers on comment added * Test if you're comment–count has reached your threshold. if not increment otherwise exit the…

You are looking in the wrong location. Please navigate to your project then Project settings > email requests. I would again refer you to this article such that you understand how email requests are handled within a JSM project - receive-requests-from-an-email-address 

sounds good. Here is a guide to this - migrate-between-team-managed-and-company-managed-projects Carefully consider any custom feels that you might have to ensure they come over as expected. I highly recommend moving over a few test issues until you get everything the way you want. If my input helped here please consider…

Sure. I would use if/else Condition. If condition uses the JQL above and the action is to reopen. The else action is to use Create new issue. it should be pretty straightforward when you start to play with it. However, if you run into any difficulties at all, just let me know and I can try to throw together an automation…

sorry not there... * go to project settings > screens * click the pencil icon beside the scheme for the issue type you are working with * click the screen link * add field

Hi @Trena Norcia , The error directs you in what to do. Click on the link "Related Environment..." and add the field to the screen. Let me know if this doesn't resolve your question.

Or is the filter Website Overview? Are we testing with different filters here?

hola,¿Parece que este es un proyecto gestionado por equipos? También me acabo de dar cuenta de que esta captura de pantalla es de la vista de problemas. Anteriormente estaba pensando que estabas mirando tu tablero y estaba confundido por eso. A veces, una captura de pantalla parcial puede enviarme en la dirección…