Jack Brickey Expert

@Nikita , I removed your post from the spam folder. it appears to me that you use the move feature to move your epic from one place to another. If that is the case, you should find the epic wherever you moved to. Please use the JQL query I provided initially to find your Epics. Once you find them, you should be able to…

Hi @Stefan Speck , Normally, JSM projects have this set up by default. In any event, check the project automation library. There is a rule that is used to manage transitioning of status based on who is commenting. Below is a screenshot of what I refer to here.

Hi @Sundeep Singhal , welcome to the community. To the best of my knowledge, unlike the Advanced issue search view where an admin can define a filter using the system mode for all users, the list view does not have that option as yet. While the project starts with a default view, if you want to change that view for all…

Hi @Nikita , what do you mean by migrated? Are you sure the epics are gone? Have you tried the following JQL in Advanced issue search... type = epic ...and assess if your missing epics are in fact gone.

Thanks for that. I guess I need to create a TMP JWM project and play with it a bit. That project type isn't currently in my repertoire. Regardless, I'm confident in saying that you are limited in the area of filters as you have noted here. You cannot edit the "Filter" options in the drop-down. However, I'm pretty confident…

I don't have any experience with that app and unsure you would need it. In my opinion, it is more of a process thing. Basically, your team agrees that the project defining the Epics (Epic-project) for the project where the work is done (Work-project) also defines/controls the versions. In other words Epic-project would be…

@KE , are you asking for this... type = defects and status != closed and assignee In (ABC,XYZ)

Actually, this is just a Business project I think. If you look in lower left corner can you confirm if team or company managed project? Regardless the availability of Custom filters is not as I i indicated under project settings for Business (Jira Work Management).

Ahhhh....you are using a TMP "Business project". I was looking at a software project. The variations in project templates can be frustrating, especially for admins. 😣 I will have to create one of those projects and play with it but expect if you are not seeing it then may not yet be available.

I have seen others use Scriptrunner' behaviors for this. Here is a post discussing this. https://community.atlassian.com/t5/user/viewprofilepage/user-id/5158965 

I'm not sure what you mean by workstream. However, if any issue do not have a due date, it would not show up in your query. So it would not be in your email either. Your rule is triggered on a schedule so editing the issues will have no impact other than if you add in a due date to any issues that did not have a due date…

You cannot edit that filter feature. However you can create Custom filters under Project settings > Board > Custom filters. You should be able to achieve whatever you want via that method.

Thanks. Indeed pretty straightforward. One thing I would suggest is to add an 'and not done' component to your JQL as I assume you do not want to see issues that are complete. Typically the JQL would be "AND resolution is EMPTY" but this assumes that you are indeed, setting the resolution when issues are resolved. now,…

Hi @Julia Brown , welcome to the Community. Can you please share your rule so I can better understand possible cause. My first Siri would be that your rule somehow includes the start date. I can't think of any other reason why it would be interfering with comparing to the due date.

@Ander , here is an example rule below. However some things that need pointing out. * You may already realize this, release versions are unique to a project. I mention this only because you indicated you have a project for Epics and then another project for the actual issues. So unless you are manually keeping Release…

we crossed wires on our responses so forgot the above... regarding "is there a way to get the issuekey from the results of the lookup issues to add it the email?" below is an excerpt from the docs that could be used in the comment... All fields and custom fields can be accessed from the lookupIssues list. For example, to…

ok. in that image it appears that the variable now has the expected value. Before that was not the case. Now the issue is in the lookup issues. For test purposes, could you simplify that JQL as follows Project = "Business requests" and "Spider name[Labels]" = {{xProjectMatch}} I am just trying to zero in on where the air…

here is my family!

Hi @Rakesh Gokuldas , locked fields are default/system Jira fields and they cannot be edited. Can you explain what you mean by adding a new quick filter column? Maybe a marked up screenshot? Looking at one of my TMP projects...

Hi @Sofia Pires , do you mean to say that both sub test execution and IT HR Story are Issuetypes in Jira? It seems that you are indicating that sub test execution is a 'child' of IT HR Story. Is sub test execution configured as a sub-task Issuetype? Finally, how do you want the data displayed exactly? For example, are you…

Can you add an Audit log action right after the trigger that logs the value of your custom field - {{issue.Spider name}} note, you need to be sure that the custom field name is precisely the same including capitalization as your custom field. retest your rule, and let's assess what that value is.

Hi @vincentsynan , I do not use Zendesk but I assume that it can issue an email when a new ticket is created. Assuming so then you could have it send an email to a Jira service management project which would result in a new ticket being created in that JSM project. Now, if you want the two tickets to remain in sync, that…

Hi @tatiana_weber , i'm not exactly following your post here. However, let me try to get the conversation started. First, you are in a team manage project and as such, he will not see board settings under the ellipses in the top right as noted in your first image. You can select Configure Board which will take you to the…

Hi @Divya Dubey , welcome to the community. Do you define a defect by a specific issue type such as bug? Assuming so you can create filters that can be used for the various gadgets to achieve your goal. For example, the JQL below.. project = abc and type = bug for the gadgets, I would suggest the following, but you should…

Please share your rule.

Hi @Ander , I played with this a bit yesterday but didn't complete as I had other priorities. I will try to get back to it today. If you have a rule that is close to your goal please share here.

Hi @Sara , have a look at this. There may be other approaches as well. my image does not show it but at the end after the compare you have an action to sed an email. 

So the JQL condition as written is assessing the issue being created. For example if "project X" is not the project associated with the issue being created then the condition would fail. Is that your intent? I thought you are trying to query for the existence of an issue in a different project. I think what you want is to…

Hi @Sara , it would really help to see the structure of your JQL. I realize you have an obfuscated for a reason which I certainly understand. Would it be possible for you to create a JQL that is using test projects search that you could share the full JQL?

Would you mind sharing your current automation? Hopefully in English but if not it still will help me assist.