Jack Brickey Expert

To be clear Description is a field. Regardless, you can't achieve your goal natively. You can look at add-ons if that is an option.

Hi @nathalia_fukuda , which fields do you want to prevent editing and which do you you wish to allow? If you are using CMP projects then have a look at the Permission scheme under project settings.

Hi @Ander , below is an example automation that should help you reach your goal. You can have the necessary conditions and actions according to your use case. It all comes down to lookupIssues smartvalue. Let me know if you have any questions.

Hi @Adam Taylor , how to you identify issues assigned to a team? Are you using the "Team" feature in Jira or maybe a group? Also what field defines "at risk". for example if you are using groups then maybe the following gets us started... assignee in membersof(group1) OR ("At risk" = yes and assignee in (Jane, Jim)) note,…

Workflows and boards are independent of each other in CMP projects unless you are using Software Simplified Workflow . You can certainly reuse the workflow in other projects. However, board configuration will need to be managed for each unique board.

If you want the columns to reflect precisely your statuses then simply rename them. Note that in your image you have several unmapped statuses in your workflow. If you wish issues in those statuses to appear then you will need to add columns for each and drag the statuses to their columns.

I will see if I can get others to have a look.

Interesting. Have you tried other browsers?

Hi @Theis Joergensen , let me give you something to start with. If you get stuck let me know and I can actually create an example rule... trigger - issue created create a Variable to store the count (size) of the multi-select - numSelected = {{issue.Your Customfield.size}} use if/else block... IF the "numSelected = 1 if so…

Duplicate post

Thanks! The filter looks straightforward and nothing there that would exclude the issue by itself. However, the sub filter is something to look at. Can you check if the issue has anything in the fix version field? Can you share an image of the issue detail view? Regarding the "resolution" topic. When an issue is resolved,…

Hi @Aleksandrova Ekaterina , welcome to the community. First, can you tell me if this is a company managed or team managed project assuming it is a CMP then the answer is that it depends on your filter that defines the board. The filter is a query which will return issues based on the query. your filter likely is excluding…

Your current settings should allow a customer to enter an email address which should result in that person to receive an email notification. If the user is already a customer in that project (listed under project settings > People) then they should appear when a customer uses the Share button in the portal.

Hi @Esom Ogbuaku , I do not see a question here please provide a question so that we might assist you further.

Are they attempting to add a user that is in their Organization as defined in the Customers page within the project? Your current sharing restriction is that they must be in the same Organization.

You can use Bulk edit feature for this. If you can construct a JQL query that resolves to the issues you wish to update then you can click the ellipses in the upper right of your query view to perform the bulk edit.

So there are two options - jira-service-management-emailhandler in the Marketplace. I used Email This Issue previously and was generally happy with it. It is quite powerful, but there is a level of complexity that I would not really wish on anyone. I suspect that JEMH is similar in complexity. The reason for this is that a…

Generally speaking, if you are an agent of a project, then you have access to all issues in that project. However, there is the capability of using issue level security schemes to restrict who can see what issues. I don't generally recommend this, but there are valid scenarios where this is a good idea. It all depends on…

Hi @Onur Cevik , I am not quite sure I'm following you. It may be with the terminology that you're using? It would help to understand what type of project you are creating. Specifically, is this a company managed for team managed project you will find the answer to this in the bottom left-hand corner of your screen.…

I see. In this case you are in effect saying "I solved this issue with the customer via phone call but did not update the issue. How can I resolve the issue and pre-date the date/time of resolution?" there is another post discussing this but there isn't a way to edit the resolution date in the app. There is a suggested…

Hi @lh_2023 , welcome to the community and to JSM. The most common way and recommended way of doing this is as follows. * never move a JSM issue to JSW. The reason for this is that it will break the connection with the customer if the JSW assignee is not an actual agent of the GSM project, which you generally do not want…

Hi @Yassir Moghder Antar , Puedes usar la automatización para asignar problemas entrantes a agentes específicos. La parte importante de hacer que esto funcione como se desee son las condiciones en las que usted decide qué agente recibirá el problema. ¿Puedes explicar cuál es el proceso de decisión?

Unfortunately, it appears that you are on the free platform which means you cannot receive official Atlassian support, which is where I would normally direct you if you're experiencing an issue with the Jira smart phone application.

Hi @Marco_Artioli , I may be misunderstanding your post. However, if you are using the Jira app on your phone to resolve a JSM issue, then it should have the same behavior as the desktop browser app. In other words, the SLA should behave the same regardless of the method used to resolve. If this is not what you're…

Here you go... JSDCLOUD-2044 include request history in customer notifications it seems to have stalled. 😒

Hi @DimaV , there is actually an open ticket that is being worked on to provide this feature. Until such time this is introduced you'll have to look to an add-on solution. Basically you need a different email handler to achieve this, e.g. Email This Issue. I will see if I can find that open ticket so that you can watch and…

Hi @Alexandru Mihuleac , you don't need Automation here. You can use the Notification scheme for this. Under project settings > notifications you will find issue commented. You can add the Service Desk Team to this notification. This assume that is the role all your agents are members of but you can use whatever role/group…

¿Has verificado los permisos que mencioné anteriormente?

I would recommend starting with this article - save-your-search-as-a-filter you could create a filter something like this…. project = abc and “due date” < startofweek(2) and resolution is empty then set up a subscription on the filter to run every Monday at 8am. The result will be that whoever is subscribed to that filter…

If I understand you correctly, you are implying that there will not be single cut over for any given project. Rather, you’ll take a snapshot and allow the teams to continue to use server until they are fully on Cloud? What this means is that you will have to continue to sync changes between the two. In my opinion, this is…