Jack Brickey Expert

I see. You might reach out to the vendor regarding DC.

Hi @Frederik Vindum , I am not sure what defines Company 1 & 2 within a Jira instance. A user is associated with a Jira instance and the are either active or inactive for that instance. Maybe "company" is a feature that I have not yet stumbled upon.

Hi @Manmohan Raj Gowlikar , check Marketplace for Rev-Trac connector - rev-trac-sap-devops-connector 

At first glance your config looks ok. Are you sure that the issues in your first image are indeed from the same project as those defined by the SLA? If you open one of the issues in the first image is TTR displayed. Does the TTR display in the resolved Queue for the same issue where it does not display in the list view? Is…

By the way SLAs will never (actually rarely) be 0 since they are countdown timers. They will hit 0 and the go negative. So a 0 SLA would mean the issue was resolved exactly within the time allotted. What your image illustrates is that the SLA is empty implying that it does not apply to the issue.

Hi @Dona Dianisya , The question that comes to mind is whether the TTR SLA applies to these issues. Is it possible that your TTR SLA is configured such that certain issues do not receive that SLA treatment? Could you inspect the SLA configuration for TTR? Also, if you go into the detailed issue view of one of these issues…

Hi @Mike Akha , welcome to the community. No, there is no cost for use of the APIs. You only pay for the product itself as laid out in their pricing page at Atlassian.com

Hi @Michael S_ Morris , welcome to the Community. Question, how do you define/manage agent availability? There is nothing natively in JSM that does this. You can use Round-robin or Load balancing within automation but those don't translate to availability. You might look to the Marketplace to see if there is an addon to…

I like this idea

Hi @Rachel Wells , there is an open issue associated with being able to use a TMP People field in Automation- https://jira.atlassian.com/browse/AUTO-519 . Have you considered using the watcher field for identifying your RACI person?

Hi @Luis alejandro Deobarro Navarro , This is not possible OOTB. you could develop your own web site and use the APIs or consider an addon app. I assume that having separate portals under a single Help. Enter is not acceptable.

Hi @Capucine Codron , Archiving projects indeed is a Premium feature. you can hide "Done" issues from the Epic link drop down but not "Open" epics. I don't know for sure but suspect that the deleted epics were open when deleted and moreover those epics are still referenced in issues Epic links in the old projects. You…

Hi @Dona Dianisya , so that I might try to assist could you please share more info here? How and where are you viewing TTR? Screenshots?

The "description" field in the subtask is a custom field while the "description" field in primary issue types are system fields . While you can successfully use {{issue.Description}} for primary issues you need to use the Custom field ID {{issue.customfield_10xx}} for subtasks.

Thanks for the update @Shreyash Kulkarni . That is certainly news to me, I.e. that Description isn't a system field for sub-tasks as it is for primary tasks. But good to know for sure. With that said I need to better understand when you can use a Custom field name in a Smart value and when you must use the custom field ID…

Hi @坂加奈子 , 問題は、時間内に特定のインスタンスで単一のステータスしか持つことができません。サブタスクのアプローチが最善であるように思えます。

If however you are using some third-party application I recommend checking the associated documentation.

hi @Marcy.Arrance , I am not sure what do you mean by "sprint capacity app". If you are referring to how estimation is done on a specific scrum board then you can adjust this under board settings as depicted below. The original time estimate maybe what you seek?

Hi @A SriRajeshwari , I would recommend that you start with the following article. create-and-edit-dashboards Basically you are going to want to create some filters that represent the various projects and data that you wish to capture. It is difficult for me to tell you exactly what to do without understanding fully your…

@Trudy P Claspill , +1 ...seeing the same thing.

Hi @LynnG , welcome to the Community. JQL provides a Changed operator for some field, e.g. Priority, however it is not supported for issuetype. You can find a type change entry in the history but there is not a JQL solution. You can look at addon options if price is justified. Here is one I am aware of but I have no…

Quite odd. Seems like a bug to me. If you contact support please update us here.

Oh geez of course. I need more coffee...

Thanks for the details @Shreyash Kulkarni I note that your email component uses Summary. Does that work? Does the email have the Summary? The log component references Description and is blank which, unless the Description is indeed blank, has me scratching my head. It works ok for me. At this point I would suggest the…

Yes the naming bit was where I was scratching my head but I seem to recall seeing a discussion if not solution in the community for this but have not found anything in my search.

The watcher field is used to keep other interested parties notified of updates on issues. You can add users as watchers by clicking on the eyeball icon in the upper right or you can use Automation to add them as well when an issue is created. watch-share-and-comment-on-an-issue regarding the absence of your field in the…

hi @Adriana Ramirez , Have you attempted to configure an automation rule as yet? Here is a quick example of what might get you to your goal. note, you can change the trigger to be Issue commented of course and add any conditions to limit unwanted emails. also, my example is on a single-picker field as that is what I had on…

Hi @Shreyash Kulkarni , it should work. Dumb question...is the description field blank? Can you add a log action to your rule and log the {{issue.description}} then check the audit log results?

Hi @Anett Hunt , this is an interesting use-case. I am unaware of a means to programmatically iterate over a multi-select field within Automation. You could use an If/else condition to achieve your goal but if you have a lot of values in your Component list this could be cumbersome. Further maintaining the static rule…

Hi @abhishek_sharma03 , you could use Automation to update a custom field (sprint-count) using the following smartvalue {{issue.Sprint.size}} Given that the Sprint field is a list the above will return the number of items (sprints) in the list. Please note that if someone removes sprints from the list then the count will…