Jack Brickey Expert

Hi @Lucas Pinhati Lopes , natively there is nothing like that. There are various marketplace add-ons that you might want to investigate. I can't really suggest something without knowing more about your requirements. There are some add-ons that produce completely independent dashboards, which would include excel-like…

Hi @John Jos , it seems that you want to update previously created issues with new environment conditions, that is, new custom fields copied. If I understand correctly, then I would create a new rule that could be run manually to copy those fields over for any existing issues previously created. To do this, you would need…

Hi @Svenja Diester , in the first image you show can you please add the parentheses as I indicated previously? More importantly I see I used "is not" where I should have said "is Empty), my apologies again. Regarding the QFs, please simply clear all QF and assess the results. With the following filter you should only…

You can contact support here - https://support.atlassian.com/contact/#/ As mentioned above, I am not seeing that button in either view. Please update us here with the response from Atlassian.

Sorry you are running into issues. It certainly does help to have IT expertise sometimes. Keep in mind that you can contact Atlassian support directly unless you are using a free account. If I understand correctly, you have one project set up using a Gmail email account successfully but when you tried to add a new gmail…

hi @Mark Argente , welcome to the community. Is it possible that your automation is written for a different project than the one where the issue is created? If you look at the audit log what do you see? Given the simplicity of your rule as described I would expect to see that it was not triggered it all but thought we…

Hi @Orly Sharon , I want to zero in on the the "move to done" button. What type of project are we talking about here? Software or Business (JWM)? I am not seeing this button on any of my boards and, TBH, don't recall seeing it previously. Is it possible that you have an add-on app presenting this that may not be working…

Ah...sorry...try the following... project = BT AND (Labels != deep-archive OR Labels is not EMPTY) I often forget to include that last bit. Basically, what was happening was that by adding a labels clause, if you do not specifically add the "is not empty" then any issue without a label would be excluded. Additionally, if…

Hi @PHC Admin , each JSM project can have a unique custom email address that you define. I have done this primarily using MS Exchange. I have not used Google Workspace however I would expect this is possible. What are you reading that states otherwise?

you bet. Note, I had to update my approach as I began to think about it more. Hopefully the following will work for you but I am sure that some testing and tweaking will be needed. Automation trigger - run the rule daily Branch JQL - status = Archive and status was Archive BEFORE startofday(-8w) AND labels != deep-archive…

Hi @Svenja Diester , here is a quick approach that popped to mind. create an automation rule, that will add a label to the issues in your archive column and edit your general filter for the board search that it excludes any issue with that label. automation: * trigger - scheduled to run every 8 days * Branch related issues…

This is not possible natively. You would need an addon email handler. If that is an option please check the Marketplace.

I'm not sure you are in the right place for support for the given site. This site is a community support channel for Atlassian products. Is that your intent?

Hi @Suriya Mol , unsure what your question is. Do you mean you don't have access to the presented page? The link seems to be associated with a login in which case you would need credentials. For this you would need to connect with your administrator.

Hi @Luc Evertzen , what does the audit log show? Can you share a screen shot if nothing pops out at you? Is it possible required fields are not being set in the action? 

Thanks for the article @Natalya Ozhigova . Indeed keeping a count of various workflow events is a useful Automation task. Another thing I have used in addition to the count is a "why" custom field (either select list or text field) that is required on certain transitions, e.g. reopen. The select list is of particular use…

Indeed you cannot configure the Subject. 

You have the Excel or Sheets icons for opening the results in the respective app. You should also consider using the jira-cloud-for-excel-official extension 

Hi @Triveni Kontham , are you n server or cloud platform. Your post indicates Cloud but reindexing is a background process in that platform. Please confirm/clarify.

I should also have shared this link to an open Confluence suggestion- CONFCLOUD-30924 

Hi @aruksha grover , assuming addons is an option the Marketplace place presents the following considerations- Marketplace-Confluence-Bitbucket 

no, I know of no such solution.

Hi @Linda Korpås , so are you using Jira Software or Jira Work Management? The latter has the various screen selections across the top of the project screen while the former is in the left sidebar. If you go to Project Settings and Issue types can you click edit actions and add issue types?

Hi @Linda Korpås , you would need an add-on app for checklists. Here are some to consider - marketplace-checklists . You will find some free options with limited capabilities as well.

Hi @Tamara Lutsuk , is this happening with multiple pages? Can you create a simple text only test page ants try that? Do other users experience the same issue?

@Santhoshraj Selvaraj , I don't understand having 5 portals in a single project. There is only one portal per project. You indicated you want to specify {Issue Key} - {Issue Summary} - {Project Name} string in the approval notification. The notification provides those variables in the body of the email. I don't understand…

There is a Create screen and you can use a screen scheme to present the layout of fields. The fields can illustrate the description of the field. The create screen presents a confirm/cancel concept already so unclear what your requirements are beyond this.

@Santhoshraj Selvaraj , I don't understand "But the Project name will be filled by customers ..."? For example the following variable string placed in the body of the notification ... The issue ${issue.key} ${issue.summary} for ${portal.name} needs your attention. will result in something that looks like this... The issue…

Hi @Geoffrey Jonkers , not sure if this helps you or not but I leveraged the following article in the past for a similar need - How-to-parse-the-description-field-for-values-to-put-into-other-Jira-custom-fields .

Hi @Santhoshraj Selvaraj , you cannot change the subject, but it already has very close to what you're asking for. It should state the issue key in the summary. What you can do is edit the body to include more information, including the project by using the portal name variable. Have you looked at the capabilities of…