Jack Brickey Expert

It may be the email from address is getting blocked for some reason. Check with Atlassian support.

Correct. Your technical contact for your site needs to be the one that contacts Atlassian support. However, I think you should be able to use the in-app Feedback link. Check if you can click on the "?" Icon in upper right and find/select "Give feedback about Jira". Good luck!

hi @Tino , I don't quite follow. If your goal is to create a board that has a consistent look and feel then consider creating a 'template' and using the copy board feature then updating the filter to reflect the desired data. Of course when creating a new project you do get default boards but they might not be what you…

@Sanjivani Wayal , your customer is right! What I notice here is the green checkmark beside Unresolved when the status is New. This is wrong as "unresolved" should not show there nor have a green checkmark. I believe someone has created a resolution value labeled "Unresolved". Assuming so, this needs to be corrected.…

i would report to Atlassian Support.

By default the Resolution field will always be Unresolved. If it is not, then someone has messed with the Default config or otherwise modified the workflow. Can you elaborate on what you see when creating a Bug? Does the create screen require the user to set the Resolution? is the Resolution something other than…

you might also consider using a smartvalue in a comment, e.g. This issue was not completed in {{sprint.name}}.

hi @Chris Nemarich , Welcome to the Community. yes this is possible with Automation. Please let me know if the example below leaves you with further questions.

Assuming NEW is the initial status at creation then Resolution should be Unresolved by default. Maybe your workflow allows transition from DONE to NEW?

hi @Sanjivani Wayal , are you wanting to ensure the Resolution = Unresolved for Bug issuetype transitioning to NEW or do you wish to remove the field from the screen? Your words seem to convey the latter but the screenshot conveys the former.

I do not recall ever being able to change a type to a different level by clicking on the icon. 

yes i believe that is the case but please confirm with the vendor as it has been some time since I investigated.

Got it...so sort of like Company has Dept1, Dept2, ... Have a look at the following open suggest and cast your vote - JSDCLOUD-6548 Ability to include an organization into another one 

I went back and reread your last post again and see that I was not fully addressing your question. With that said I am confused. You mention how can I make those categories I see in columns to be the same as the issues types? Do you really mean "issue types" here or are you referring to statuses? Are you actually asking -…

With that said, it seems you are using the APIs to add users to an Org so just do it twice I guess.

I don't know of any means of doing this. I guess my question would be - if the names in organization A are the same as an organization B why would you have two organizations at all?

Hi @Jorge Alastuey , it is best to reply within the thread vs. using Suggest an Answer button. * click on the ellipses and choose Board settings * Click on Columns * click into the name of the column to edit the column names 

My apologies! 🙁 let me rewind... The search bar in the backlog view will not find issues when including non-consecutive words. 

There is no way to have an Organization that would include another Organization if this is what you mean.

No it does not support multiple words unless consecutive. But you initially indicated it would not find a single word either, such as bar. Is that the case? Assuming so it seems like something Atlassian is gonna have to look at because it works fine on my side.

To be clear you are using the following search box...

If an infrequent need export to Excel/Google Sheets and use the capabilities of that app

Unsure why this would be the case. My suggestions: * check other projects * check using different browsers * check with colleagues * if consistently reproducible contact Atlassian Support

Hi @Jorge Alastuey , depending on the project type and capabilities the columns of the board can be different than workflow statuses. For example, using a Company Managed Software project allows you to create columns and map statuses to those columns. Further example... statuses may be: To Do, In Progress, Ready for QA,…

hi @Ankit Jain , Maybe the following? created >= 2023-01-01 AND status was Reopened and statuscategory = Done

Hi @BARBANS Uldis , what do you mean by nonsensical? Can you share a screenshot of your search? I tested one of my projects and it works ok. 

Hi @Rajesh Singh , Does the user have permissions to create issues in the particular project? Can you ask them to try to create an issue using the Create button?

Hi @Yashodhan Joshi , welcome to the community. I am unsure what you mean by top command. However, by default, JQL will always return 1000 issues if there are more than 1000. Which 1000 issues, depends on the use of ORDER BY. For example, assuming there are >1000 issues in project abc project = abc ORDER BY Priority DESC…

Hi @Julie SANTINI , beyond what I provided above where do you have questions? Is it with creating a custom field, details of the automation rule or the JQL?

Hi @윤준성 , welcome to the community. Done issues will be aged off of the board after 14 days. The issue still exist, but they are not displayed on the board.