Jack Brickey Expert

Hi @Nuno Pimenta (ADM) , can you better explain your example? What does "in last month after 17h " mean exactly? in the meantime let's say I wanted to find issues created after 7am today, for which I could use the following JQL... created > startofday(7h)

Hi @Şeyma Çolakoğlu , you will need to use JQL to search for all issues that contain a specific label and then you will need to remove that label completely from all issues.

Hi @JGH , Welcome to the community. First and foremost, you don't assign JSM issues to customers, but rather your customers open tickets for your agents to work them. There are certainly a number of ways to build your queues based upon the various customer organizations you might support. However, before we get into those…

Thanks! So you are referring to the kanban/scrum board columns. The widths are not configurable. 

Yes. Standard would be the way to go here.

Oh, hang on. This is a Software project. Request participants is only applicable to JSM projects. If you want to add interested parties to a software project, you should use the watcher feature. By clicking on the eyeball in the upper right of an issue, you can add participants. The notifications to those…

Hi @Kate Burda , depending on how long ago, the instance was suspended, you may or may not be able to recover the data. The only way to find out is to contact Atlassian support directly.

Hi @Tyler Kosaski , I would reference the documents I provided links for above. The customer will be able to approve by either email or directly from the help center project portal

Hi @Shikha Verma , by default the request participant field should exist and likely is under the More list on your right hand side on the right hand side of your screen. If the field is not present, please go to project settings and then screens and find your specific screen for your request type. Edit the screen and add…

Please contact Atlassian support and select billing option

Here is what I would do... * create a custom date field for "last-comment-date" * add a rule to update that field whenever an internal comment is added * add a rule that runs daily and searches for issues in status xxx and custom date field >= 3d ago * for all matching issues transition them again, the exact details will…

Hi @Виктория Кривогорницына , what columns? Maybe a screenshot?

Hi @Ben Weisman , yes I think so but can you provide more details? Is this an internal comment or comment by customer or either? Please share the details of your use case so that we might better assist. BTW, there are a lot of similar post in the Community that you might look at. One common use case is to close an issue if…

If your goal is to trigger the automation when a RP is added try using the field changed trigger component.

Hi @Shikha Verma , request participants is a system field and as such will remain locked. This cannot be changed. However, I don't believe that you need to unlock it. I need to better understand what your actual goal is here to see if I can assist further.

If your instance is not reachable you will need to contact Atlassian support and select Billing option. 

You cannot add a button natively. You will need some addon for this. I recommend checking the Marketplace for solutions.

@Sari Kachorovsky , great! Sorry for the delay in getting back to your post as I was away much of yesterday. Indeed the Branch is what you needed here.

Hi @bradley.hayes , just an FYI - this post is rather old so it will not be seen by many folks. Only those who are watching the post (previous contributors) will see replies. As such, and given the context of your post you may wish to use the in-app feedback link or open a support ticket to share your request for feature.…

Thanks for the details. I have verified the issue in my instance and consequently found this open Bug - CONFCLOUD-71510 - Jira issue macro does not show values of Group Picker fields . I recommend that you vote for and watch the issue if it's important to you.

I would create a single rule that runs daily. My question is - what is your condition that triggers the need for the rule? Is it once the issue enters Waiting for customer or something else. You could create a custom number field and increment it each time the rule runs (daily) for any issue in the Waiting for customer…

Hi @CHALAYE-HENRI Corentin , welcome to the community. You can create an automation rule to achieve this. However the questionable piece is the custom field. It will basically follow the following structure. trigger - issue transitions from Any to Done condition - some conditions to ensure you not action as desired action…

Consider adding a label to the specific subtask in you current rule (or some other unique marker) and then create another rule to test for it... trigger - issue transitions to done condition - type = subtask condition - labels = xxxx action - email

Hi @Sari Kachorovsky , to be clear you wish to find all issues that are linked to other issues of 'type-x'? Maybe if you turn the thought around.... Find all issues of 'type-x' where links exist.... Type = 'type-x' and issueLinkType is not EMPTY then you can assess the links. there is not a solution (natively) to find…

Can you verify that there is only a single Group ID field? project settings > issues > custom fields can you share screenshots of Jira and Confluence 

Hi @Jasmine Stermschegg , to be clear you have a saved filter in Jira that you reference in a Confluence macro and you see that a custom field is blank in the Confluence macro but not when viewed in Jira, correct? some questions/thoughts... * please verify that you do not have two custom fields of the same name. I have…

@Ben Dale , we're you able to try out automation?

@David Leal , did you open support ticket? If not I certainly recommend. 130 issues is very small and I have been successful with much larger queries. You might try Google sheets as a test if that is an option.

Hi @muppalla jayasri , I think you need to go back to your team lead and ask exactly what they mean by classify. Classify by definition loosely means to organize items into categories. Without understanding more about your environment and processes, it is hard for me to offer the solution. With that said, there are various…

Hi @Ben Dale , you can leverage Automation to sync your comments. See if the following helps you out - Copy-Comment-to-linked-Issue-when-new-comment-is-added . Please note that every comment placed in the development issue will be copied to your JSM issue, which may or may not be desirable.