Jack Brickey Expert

I'm sure that is the case.case in point this article dates to August 2021. I have migrated most of my clients but slow rolling this now given new Automation limits.

That is strange for sure. I Don’t do much with Confluence automation to be perfectly honest. I wonder if it’s possible that it is a permissions issue. By that I mean, is the page private? Though I think that’s a longshot. This might be a question for Atlassian support.

If the customer replies to an issue by email or via the portal then the notification email sent to the agent and any watcher should include the comment in the body. It will not include any historical comments or description

@Lucas Silvera , I am putting answers in English, as well as Spanish here given that the translator I'm using may not be doing a good job. When you state "operator", are you referring to the agent? If so, any changes to customer notification will not impact what the agent receives. Unfortunately I need to leave for…

We would need more info on exactly what you did. 

Did you leave off any fields/columns that you do not wish to update?

Si estoy traduciendo correctamente, aquí, desea agregar la descripción en el cuerpo de la notificación al cliente. Suponiendo que esto sea correcto, puede cambiar lo que el cliente recibe en la configuración del proyecto: las notificaciones del cliente. Allí puedes elegir el evento y hacer clic en el botón de edición de la…

@Rachit Singhal , Ashmil is referring to the fact that, while using the Issue view of a software project, you can change the status directly in the list view, but you cannot change the priority in that view. In Jira Work Management you can achieve this using the List. This feature is not yet available in software projects.

But every cloud instance is updated weekly/daily/regularly. Please update us here with the response from Atlassian.

Hola @Lucas Silvera , Esa no es una respuesta predeterminada de Jira. Basado en la imagen que proporcionas, proviene de una regla de automatización. Si miras la configuración del proyecto y la automatización, deberías encontrar la regla y puedes editar ese texto para incluir el valor inteligente solicitado.

Consider deleting the issues first. Or copy the project in the server instance and delete issues. Of course this will not result in starting with a key value of "001".

The only workaround is to open the issue and change the priority there. Are you having to change the priority frequently? If so, consider why that is happening. You might consider changing your default priority if it is not appropriate as configured.

I definitely would not use the workaround given new limits soon to be released. Are you using html for emai? If so you might try adding html to your smartvalue. {{issue.comments.last.body.html}} I saw that mentioned in another post. I have not had to do that before however. You might also try sending an email from another…

@Ashmil Hussain , you are correct. That feature is not yet available in software projects. I believe it is being worked on but cannot confirm if and when that would be rolled out.

Hi @marianna_taborda , here are a couple of thoughts. First, you could consider adding conditions to your reopen automation to check for certain keywords, or rather the absence of these words before reopening. For example, you might consider not reopening the issue if the last comment was "thank you". However, this is a…

You can create a filter for a specific month or "last month" and then create a dashboard with various gadgets, e.g. pie chart or two-dimensional gadget. last month filter - project = abc and created >= startofmonth(-1) and created < startofmonth() The above filter, example would illustrate all of the issues created during…

No they do not today. With that said Legacy may (likely) disappear one day.

@Michael Lawrence , I encourage you to open a support ticket for your question. To the best of my knowledge/expectations I do not anticipate any notable changes.

Hi @George Sergent , is it possible that another admin has done this? Could you go into project settings and then email requests and have a look what's going on there?

Hi @Christine Beason , I just did a quick test and it seem to work OK for me. I use the exact same smart values. could you share an image of your automation rule?

I would consider 8 different swimlanes in your master-Kanban board. That would allow you to visualize each team's progress independently on a single board.

Hi @Haruo , ユーザーが情報を表示できるようにするには、次のことを行う必要があります。 * ユーザーが各プロジェクトのブラウズ権限を持っていることを確認する * フィルターがユーザーと共有されていることを確認してください * ダッシュボードがユーザーと共有されていることを確認する

@anjali s , please elaborate on what type of schemes you wish to better understand? I would refer you to Jira documentation as a start - https://support.atlassian.com/jira-software-server/ 

Hi @Michelson St juste , you are in the wrong forum. This is an Atlassian user forum.

What does the audit log show? You mentioned it doesn't work for emailed comments, did you try adding a comment via app/portal? If so did the Automation run successfully? Finally, can you add an action log ... "comment = {{issue.comments.last.body}}".

Hi @Ahmed Magdy , can you answer the following: * is this a Company or Team managed project (look in lower left corner) * is this a Kanban or Scrum board? feel free to share a screenshot of your board as well. 

You don't have to copy the value actually. Just add a label when the epic is OOO - JQL "epic link" = abc-123" where abc-123 is the Epic key. Then you can test for the existence of the label. One thing to keep in mind is that you would want to account for the epic link changing which would require you to remove the label.…

😂....oh noooooooo!

Hi @AT , There are a lot of posts in the Community on this with very good discussions and solutions already. As well there is an Automation template provided by Atlassian that could work. If you have some unique needs please let us know where the current solutions fall short. Here are the details of this template. Here is…

oh, here is a thought. maybe add a custom field or use a label. Setup an automation rule to add a label "OOO" whenever an issue is updated to include the OOO Epic link. Then check for the label/custom field in your condition.