Jack Brickey Expert

Hi @Dora Judith Martínez Vera , I wonder if the Time to Resolution reports would fulfill your requirements? You can create these reports under the Reports section for your JSM project. of course, assumes that you are using SLA and specifically the time to resolution SLA.

Hi @Gustavo Sanoja , please have a look at plan-and-view-cross-project-work-with-advanced-roadmaps . Please note that Advanced Roadmaps is a Premium feature. There is also Original Estimate, Remaining Estimate and Actual numbers at the issue level if you choose to record.

Hi @Jenniffer Garcia , TBH I have never even heard of Rippling. There is nothing in the Marketplace that would indicate any specific integration. I did find this on Rippling's site - https://www.rippling.com/en-CA/recipes/integrations/jira . The question I have is what are your requirements? What integration do you need?

There is not a means of doing this natively. You might check the APIs to see if there is a means of pulling that data.

Hi @Beth Greenwood , choose Update field value, and in the next screen choose Resolution and use the value of Done. 

Projects don't have an inherit status like "n progress" or "closed". You can archive projects which could be indicative of closed if you like. In any event JQL does not query projects. Do you currently have some means of identifying statuses for projects? Maybe you could consider using epics to represent a project? In that…

Hi @Murli S , welcome to the Community. JQL cannot query projects. It is used to query issues in projects. Can you explain what you mean by an active project? One thing you could do with JQL is to find all issues that have been created since the beginning of the year. So if active is defined by any project where an issue…

Hi @Osama Al-Areky , are you using the Jira app or browser? If the browser have you tried different browsers? 

Hi @lori_potratz_usbank_com , it is odd that you can see the issue on the dashboard. Can you share a screenshot of where you see this issue? Can you try to enter the issue key into the search in the main menu bar and see if the issue is found? 

Hi @Amity Support , where are you setting the default reporter in JSM? I am unaware of any such concept for JSM. I am wondering if you are trying to setup the email requests as you would for JSW under incoming email in system settings. If so this is incorrect. For JSM you setup email requests in the JSM project settings…

hi @Sil , please have a look at this documentation - understand-project-permissions-and-roles . Specifically focus on Issue Security. Basically you will need to set up an issue security scheme for the specific issue type. Please understand that Jira administrators Will still be able to see all details regardless of these…

Hi @Leo , so for the board that is not working, which I assume is associated with a different project from that of the one that is working, if you use the following JQL "fixVersion is not empty and fixVersion in unreleasedVersions()" in the advanced issues search screen what do you see?

Hi @Andile Luvuno , this should be pretty straightforward. If you don't mind, please share a screenshot of what you have in place now.

Hi @Fernand Ly , could you explain a bit about your used case and what you are attempting to achieve? It is hard to come up with a workaround without really understanding this information.

Hi @Saiteja Chityala , I would suggest contacting Atlassian Support directly. If you are not listed as a technical contact reach out to your admin.

Hi @Amity Support , welcome to the community. To be clear, are you wanting issues to be created? Even if the from email address is not a customer in the project? if that is the case, then you would have to make the project Open under Project settings > Customer permissions. if you mean something else, could you please…

That is correct. The available permissions are listed under Project settings > permissions. There is not an option specifically for board create. There is a suggestion (JRACLOUD-75841) for this. You can control who can share filters, boards, dashboards globally via system settings > global permissions.

Hi @NAREIN CM , I will try to take a look at it later today. In the meantime, can you tell me what the automation log indicates when the rule is triggered? I am assuming that it simply says no actions performed, but don't like to assume.

@Benjamin Simon , it would be interesting to test transitioning the epic out of Done and back again. I don't know why you are seeing this TBH. It is working ok for me as described in my previous post. Are any epics moved to done disappearing? Could you create a test epic and transition to done to see if it disappears?

Hi @Michaël Monserrat , I need a bit more info here. first can you help me understand what you mean by "these linked tickets"? What defines the linked issues that you wish to track? Do you wish to track all linked issues or just certain ones? If certain ones, how do you define them? Next what do you mean by track? What…

Hi @Jahnavi Pathak , two possibilities I would offer: * consider an addon app that measures/records Time in Status, here is a query in Marketplace- https://marketplace.atlassian.com/search?query=Time%20in%20status * leverage Automation and lots of custom fields to record the time in various statuses For me, I would never…

Hi @NAREIN CM , have you checked the community for similar posts? Here is one that I found I looking to the right under Related Community content - Linking-issues-where-summary-matches-the-trigger-issue . It may not be exactly your used case, but it's pretty close in my get you to your end goal. There are other posts as…

It is a possibility. I cannot test that theory, though as I am on Cloud.

Hi @Oleg P_ , are you a Jira admin and are you using a Company Managed project? If so the follow these steps: create screen : * Go to system settings > issues > screens * click on Add screen * give it a name like Require Resolution on Close and a description * now that the screen is created, find it in the list of screens…

Hi @karim -Atlassway- , if you have not yet done so I would start with the Guidelines. There is specific section titled Partners and therein there is a long to partner guidelines. If you still have questions let us know. cheers!

Hi @Vera Valshonok , The first question is, how do you want to trigger the rule? Do you want to create a manual trigger? After you figure that out, then try a condition using JQL, e.g component = abc and label = this-that and assignee = Fred and status = "in progress". The exact JQL will need to be defined by you to align…

Hi @Ahmed Badran , yes Plans are supported for TMP now. Here is some documentation supporting this. Jira Software timeline guide 

Hi @Claudia L. Portut , welcome to the community. please provide more details about how/when you receive this message. 

Hi @Thomas Wohlwend , Did you try different browser jut to rule Chrome out?

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