Jack Brickey Expert

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Hi @Ewelina Stojek , can you verify that this issue persists across browsers just to rule that out first? Can you also elaborate on exactly where you are clicking, selecting to get this error?

Hi @BHANU TEJA , I am unfamiliar with manage engine service desk. You might check the Atlassian Marketplace for Zoho connectors. Alternatively consider using the Atlassian APIs for JSD. Integration comes down to your exact requirements. Simple integration might be achieved using email creation and Automation.

Hi @Paul Kingtiger , welcome to the community. Is there something unique going on that requires hiring someone? Do you have a trained admin that could do this? Email replies to Jira generated notification emails should be added as comments by default. Is this not what you are experiencing? Basically if you have the issue…

Hi @Lucas Miller , it appears you may be associated with the vendor? Assuming so, please review the Community guidelines to ensure transparency.

Hi @Slava Gefen , were all deleted issues associated with JWM projects? If they were JSW I would expect JSW used to be incremented. Can you share the documentation link where it describes the provided global rule details?

@Souad azoury , it appears you may be associated with the recommended addon app and while the app is not part of Atlassian's marketplace it is important to maintain transparency when making recommendations in the Community. This includes adding vendor name to your user name and divulging your affiliation in your posts. You…

Hi @pj , welcome to the community. You should use the following link to answer your question. https://www.atlassian.com/software/pricing-calculator you will want to think about how many users you will have for each product. Will all 100 need both Jira and Confluence, or would there be some reduced number on either product?

Hi @mhari.krishna , please help me better understand your use case. Are you saying that you have a list of parents and you wish to find all children associated with those parents? If so the following JQL might help. parent in (a,b,c,d...)

Hi @Riddhi Kshirsagar , indeed it seems to be a permissions issue. Can you verify that there are no conditions associated with the workflow on the transition to done/closed that might explain the reason?

so, with JQL you can't achieve exactly what you're looking for without somehow identifying the termination action on the granted issue. Let me explain by way of potential solution. * create a custom field, let's call it current-access with values of granted and rescinded * the default value applied to the initial issue…

The issue you are experiencing is with signature logos which come across as attachments. I know that Atlassian has made some changes around better handling of this but to be honest, I'm not in an environment where I have been able to test it for many months. You might wish to reach out to Atlassian support directly to get…

Hi @Ricardo , I believe that the following open JAC issues anre associated with what you are experiencing. https://jira.atlassian.com/browse/JSDCLOUD-2090 https://jira.atlassian.com/browse/JSDCLOUD-6037 

Hi @Benjamin Simon , I believe everyone is now on the new "enhanced" board view along with the new changes for CMP epics. As such things are different for how Epics behave. Specifically, there is not the old confusing Epic Status in addition to the issue Status. What this means is that as soon as you set the status of an…

Hi @Prashant Mishra , do you some how distinguish between a "give access" and "remove access" issue, e.g. different issue type, custom field, etc.? Moreover, is there a field used to identify the user?

First, if you want to organize by epic then use Swimlanes if using CMP projects or the Group by feature in TMP. Now regarding the date sorting, if you use the aforementioned grouping feature then if the JQL is order by created ASC should work I think. If not please share a screenshot of your results.

Possibly, but I don't know what that might be. Especially peculiar that it is only one project.

Hi @Laura McWilliams , what info would you need/want customer's to access without logging in? One option is to use the widget and embed into your company's webpage.

That should not be the case. I am unaware of any such limit. 

Yes thanks @M_Shimizu . My bad.

Hi @Jack Richens , is there anything unique about the email addresses being denied? Are they different domains or all the same? It could be that these domains are somehow blacklisted. 

Hi @Zaldy Parian , the request-channel-type is not a field but rather an issue property. For this reason you cannot add it as a column in a JQL filter. You can use it in the filter itself however, e.g. project = abc and request-channel-type = email. With that said, you could create a custom field and copy…

One thing to try is to recreate the dashboard one gadget at a time to see if it breaks when a certain gadget is added.

Hi @Laurent Hennegrave , Thanks for the additional information. So you cannot "change" project types within Jira moreover JWM does not currently support scrum/sprint capabilities. If you have Jira Software you can create a JSW scrum project (either TMP or CMP) and then move all of your JSM issues to the JSW project. If you…

Hi @Laurent Hennegrave , do you mean to say that you have a kanban board and you wish to move to scrum? if so, my next question is, are you on a team managed or company managed project? You will find the answer to this in the bottom left-hand corner. If it is a TMP software project you can turn on Sprints under project…

ytou dont have the ability to do that natively. you could leverage the APIs and create your own webpage. There are also marketplace applications you might consider. one such app is Refined for JSM 

hi @[deleted] , JSM portal configuration is, IMO, a bit limited. Have you reviewed the following and if so found it lacking when looking at your requirements? customize-the-look-and-feel-of-your-help-center-and-portal Can you share more info on the templates you speak of and more importantly your goals/requirements?

@George Brand , indeed there is a regression associated with creating components. I have seen quite a few posts on this already. With that said it can't hurt if you were to open a support ticket with the Atlassian.

@Maurice Huellein , welcome to the community. There appears to be a regression related to components. I saw this being discussed in a slack channel this morning. I was just playing with it and there seems to be something fundamentally wrong when trying to create a new component. If I go into an existing issue and click on…

by the way here is an article that migh be useful to you - Multiple-boards-in-Business-and-Team-Managed-Projects-You-bet-you-can