Jack Brickey Expert

Do you have Automation for Jira addon or other scripting addon? That will be required. 

to be clear, I do not work for Atlassian, and therefore cannot assist you with identifying your administrator. Having said that if you are not the administrator or the billing contact, then you should not be receiving any email from Atlassian on updating billing info. Therefore I would ignore this email.

This is not the place for that IMO. I will move your post to the Jobs collection.

I have flagged the post to see if someone can point us to specific documentation should it exist. While I see Service type in the Create Service screen on one of my test instances I do not on another so likely a new introduction as there is a big push on ITSM of late.

Interesting, I definitely would open a support ticket.

What about the possibilities Nic presented? I cannot think of any other possibilities that this would occur.

Por favor, comparta los detalles y las imágenes que le pedí a Joseph antes.

Hi @Janet Lunde , let me see if I have this straight. Is the following accurate? * At time T0 an issue (ABC-123) was moved to done/won't do. * At time T1 a sprint (Sprint-xxx) was started and issue ABC-123 was not in the sprint * At time T2, before Sprint-xxx was completed, issue ABC-123 appeared in the done column. * In…

Yes I think so but the following is a bit of a hack. As well, given you are on Free tier then you may exhaust your allotment of Automation rules. Finally, let's discuss the xx-xxxxx bit. Let's rewrite as AA-xxxxx where AA will be static similar to how Jira uses ABC-123 where ABC is the project key and 123 is a sequential…

Good to know. Please consider accepting the answer.

 What URL is the "add payment details" associated with? 

That looks a bit fishy given you appear to be on Premium and therefore assume you already have payment details configured? Are you on a trial by chance?

Hi @Stefan Voogt , when you add the user via project/customers are they set to a service desk customer role in that project?

Hi @Charlie Jackson , no this is not possible. You have a single URL for the help center and then sub-URLs for each project. Can you explain why this falls short of your requirements? The one thing that definitely falls short for most folks is the unique branding. There are options e.g. what is provided by Refined, but…

Hi @Michal Ovadia , can you please verify that there is a logo set under project settings > portal settings? Keep in mind that the portal logo is separate from the project logo which is set under project settings > details.

So, when an issue is created, matching your JQL defined swimlane. Then it should appear in the existing swimlane. A new swimlane should not be created. I would be very interested in seeing an image of where a new swim lane is added after an issue is created. By the way, is this a Company managed or Team Managed project? I…

I am not sure I understand. Are you saying that new swimlanes are some how automatically being created? I am unaware of any means of doing so. Swim lanes should not be created when you simply create a new issue. Maybe share a screenshot of your swim lane configuration?

Hi @Gustavo Moraes , if you do the following the "learn more about" should disappear: * Click on Knowledge base in sidebar * click on Knowledge base settings * click on Unlink for any linked Confluence pages Note: this removes the confluence page

Also try without the quotes. I am not sure those are required. I don't know if wildcards are supported or not, hence my previous suggestion. i found this article - https://support.atlassian.com/opsgenie/docs/search-syntax-for-incidents/ 

I am trying to recall the search text syntax in OG. It has been a while. Can you try a simple search removing the Asterix? description: "37-No Water" i'm just trying to isolate how we find issues with the desired text description.

Hi @mrsKandyzowana , the names of swimlanes based on queries is defined in the configure board > swimlanes. You should be able to edit these names there. 

These reports are based off the right-most column of your board. What status is in that column?

Keep us posted on findings.

Hi @Justin Abel-Admin , what are the results of your current filter and where is it falling short?

Hi @Cody Jones , welcome to the community. I just checked the status page and did not see any incident reported as yet. I checked my instance and am able to successfully copy pages. I would check with others to see if they are also experiencing this and also check if this error occurs on copying other pages. Maybe create a…

Yes. You can use automation to create a linked issue. If memory serves, there should be a template in the Automation templates library. Check there and if not also check the community as there are a number of posts about this. If you get stuck, please don't hesitate to reach back out here.

Export to PDF and attach to email. You can try copy paste but formatting can be questionable.

Are you setting the Story point estimate before starting the sprint? Look at the individual issues listed under the graph.

Hi @Gustavo Moraes , I am unfamiliar with any way of altering the default presentation. I would be interested in seeing the previous post you referred to. Could you share a link?

Hi @Amit Jash , to copy attachments from one issue to another you should use the edit issue action and choose the attachment field and you can select a copy from option. In other words, the attachments will not come over with the comments as you have found. They need to be done separately. You should be able to do this…