Jack Brickey Expert

Hi @Paula Pinto Zambrano , your JQL duedate >=startOfDay() and duedate <=endOfDay() will result in issues with the due date of today not tomorrow which is I think what you want. Remember that startofday is midnight and end of day is 11:59 PM. So if you are looking for issues that are due tomorrow try the following. duedate…

it would be great to see a screenshot of your rule. Please include details of the given components where you are struggling.

i wonder if it a permissions thing? are you able to create boards?

I'm not sure why you would need separate rules for the two different priorities. I must be missing something in your requirements. Even if you need to send a different emails based on the loose priority, you could do that in Rule 2 by adding an, if else condition... if priority = highest then send highest email, else send…

It is because you are using team managed Projects. In those projects everything is unique to that project. So the status values in one project are not the same as those in another project, even if they are named the same. The only solution that I believe works for TMP in dashboards is to not combine those projects in a…

and at the risk of rambling on... if you don't really need to express the previous priority in your email, then you don't need any of that complexity of custom field and such. You could simply use something like the following single rule. Of course, add the action to send the email, but he would only indicate what the new…

oh, one of the thing, my example does not exclude the scenario where someone changes from highest to escalated, or vice versa. I am unsure what you would want to happen in that scenario. If you wanted to exclude that from the rule being executed, then a slight change would be needed, specifically you would need to add a…

Hi @Eleftheria Sourla , to create a custom field: * click on the cog or sprocket in the upper right corner, * select issues, and then custom fields in the side bar, * in the upper right, click on the create custom field * create a new text field * you will be presented with the opportunities to associate the new field to…

hi @Anas Ibrahim , Here is the link to downloadable docs - jira-documentation-directory 

@ZOE , is this not there by default on your board? Like below...

hi @ProjectAdvisor , you indicate that you added new phases. By chance do you mean statuses? You mentioned issues moving from Previous statuses to new ones. Are you saying that an issue transitioning into the new status is becoming hidden or are you referring to the fact that replaced an old status with a new status in…

hi @Jeferson Carlos dos Santos , I have not seen that feature before and I see that it is labeled as new. I gave it a try on one of my ITSM projects and it worked fine. Are others able to enable? Could you test this on another JSM project? Is this a company managed project? Seeing that it is a new feature I'm not surprised…

based on what you have indicated I would use guest accounts. Understand you are limited to 5 guests per licensed user. invite-guests-for-external-collaboration 

I don't believe the active incident is the cause here but certainly could be wrong.

It could be that this is related to Team managed projects where each project and associated custom fields are unique. So, while they are the same name there are actually different fields. Based upon your image I think that is what you are experiencing. If you are interested in a specific TMP project I suggest going to that…

Unfortunately no, at least not OOTB. What I would recommend is establishing a process, whereby all groups are documented and under change control. The administrator should be doing this by the fault in reality. However, many organizations are not quite that formal. Regardless, that is an important process To ensure issues…

Hi @Fahim Ahmed , the answer/solution depends on the types of projects. Are all projects company managed or team managed or a combination? Are these software projects or work management projects or service management projects or a combination? Finally what do you want to be able to do with this view? How do you want that…

Hi @Ady , indeed the simple approval method does not it's in JWM CMP. This is the same issue in Jira. This article offers a potential solution. adding-the-process-to-approve-jira-issues-with-the-help-of-the-workflow . Give it a read and let me know your questions.

@Mesa de Ayuda , No hay forma de que la Comunidad te ayude debido a la falta de datos aquí. ¿Esto ha funcionado alguna vez? ¿Alguien puede acceder? ¿Eres el administrador y, si es así, realizaste la instalación? Si se trata de una nueva instalación, puede volver a intentarlo.

Hi @Eleftheria Sourla , sorry I was not quite clear and I forgot an important step in my second row, so let me try again. * you need a custom field where you can record previous priority * you need one rule that will initially set the value of your custom field. This will be done at issue creation. * you need a second rule…

Hi @Vigfus Andersson , I think I am following you here and indeed your understanding is correct. The reason this is required is that your workflow allows any to any status. So you don't know where you're coming from. If your workflow was bounded by specific transitions, then it becomes much easier. In fact, I would…

Hi @Eleftheria Sourla , if you wish to include the previous status then you will need to create a custom field where you can record this information in a separate automation rule. It would look basically like this. rule 1 (creation): * trigger - issue created * action - edit issue, previous-priority equals…

You can create a dashboard to be pretty much anything, bounded only by the JQL filter that you can create. So you can create a dashboard using various gadgets, and associate to the filters that you want. This obviously means that you can have a dashboard that spans all of your projects. Please note that if you have a lot…

Correct. That is my recollection.

Hi @Ellie , if I understand your post correctly, you wish to allow your customer to specify the priority of the issue that they are creating. Assuming this is correct, in JSM you can expose the Priority field to the customer at creation. This is done on. the Request type screen. now, if you don't wish to expose the…

what-is-a-jira-dashboard 

Have you looked at creating a Dashboard? I have done this many times for management and it worked well.

Hi @radhika , JSM/Jira does not support field permissions OOTB. You would need to look at potential add-ons for such configuration control. You can have issue type security but not field security.

Note: you could also log values at the end of the rule before exiting. This would show the before and after which is very useful when troubleshooting.

Hi @Mats Rahm , to better analyze can you add the following to your post: * the value of sprint for NE-8784 at the time of execution (or whatever issue associated with errored rule). You might consider logging this in the rule before any conditions/actions using the log event action. Useful for troubleshooting. You might…