Jack Brickey Expert

Hi @Vera Valshonok , I have not used legacy for over a year now but to the best of my recollection. No one is notified of a failure. There isn't an owner for the rule but each rule has a "run rule as" concept.

Hi @*Bhaumik Thacker , I am unfamiliar with the "additional cc" list. Can you please explain? Is this individual a watcher on any of the issues where they are not receiving emails? if the user is the Assignee or Reporter do they receive an email?

Hi @Lex , I would share your feedback with Atlassian thru the in-app feedback link. This was a very hot topic when the change was made over a year ago. IMO, switching back is unlikely and would recommend indicating what features you want as that is more like to gain traction. In fact some of what is desired is likely…

@Almighty Drake , it seems you want to see the history of changes to a custom field for a specific issue at any given instance. Assuming that is correct then you should be able to achieve this by simply looking at the history tab, and going through all of the history to find any changes to that specific field.

Hi @alejandra_jimenez , to be clear the duedate is not associated with the SLA by default, they are independent. It may be that someone has use Automation or other means to set the duedate according to an SLA goal. With that said, you certainly can use Automation to copy the due date into another custom date field though…

Hi @paulius.janulevicius , it would be great if you would post your final rule here as it will most certainly help future folks.

Hi @paulius.janulevicius , so I believe the issue is related to the fact that a multi select field is a list of values. I found this post where @Bill Sheboy explains this by example. You need to iterate over the list to check for each possible selection. Bill, may be able to provide more detail here.

If you refer to me here @Marc Isikoff , I do apologize if my response was seen as pushing apps. That was not and is never my intention. Actually, I rarely use addon apps at all. I only offer options to the community based on experience and knowledge. that aside , thank you for sharing your knowledge here. However, I may be…

IMO, this is reasonable to manage clutter that is inevitable in documentation systems. If it were implemented I would hope it would be a per user or group feature vs. Wild West approach. 

Hi @paulius.janulevicius , would you mind sharing a screenshot of your full automation rule?

Hi @Harold Senzano , you can share wit an Organization at create but not customer as @Nikola Perisic a mentioned. Here is a similar post -How-to-allow-customers-to-share-tickets-with-other-customers 

Hi @ZOE , you can choose the desire two epics in the board view. Are you looking for something different?

Hi @Marco Liporoni , does this article help? view-and-understand-your-deployment-frequency-report 

This is a very broad question indeed. The workflow will be driven by the use case. Generally speaking I keep the workflow simple and grow it only as needed. For JSM, the OOTB WF works well - to do > waiting support > waiting customer > pending > done. JSW - to do > in progress > in test > waiting release > released/done

Hi @Christopher Lew , welcome to the community. A question for you, why are you declaring the issue (AG-264) in your JQL? I think the solution is much simpler than presented unless I am missing something. Below is an example. I use the Scheduled daily trigger and the key is to tick the box "Run a JQL search and...". Then…

Hi @David Holman , i'm not quite sure what view you're asking about. I don't recall being able to turn off epic panel previously. I may have just missed that or maybe it was a TMP behavior? You can turn on/off the epic panel by clicking on the epic drop-down, and at the bottom enable that feature.

Hi @Stuart Waters , you could create an app and deploy in the Marketplace. There are a few vendors offering templates already. Atlassian provides the templates you see by default. Here is a link to explain the process of developing and app. start-building-with-atlassian 

Hi @Nadiia Boiko , there are a lot of similar posts in the Community so you might find alternatives to my answer below. if you want to find issues in project abc due after 30d from today... project = abc and duedate >= startofday(30) and statusCategory != done if you want to find issues that are past due for more than…

@Mesum Muhammad , one thing you might consider is to create a free instance, and set up the projects similar to what you have in your premium instance. Next, export a few test issues from each of your projects as a CSV file. Finally, import the CSV files into your new test projects. This will allow you to analyze what…

Hi @Isaac Adjovu , I use Firefox pretty frequently and have not seen anything recently like this. Can you confirm if other users are experiencing the same thing? Is it possible that you have some extensions on Firefox that could be conflicting? If all else fails, I would report to Atlassian support so they can investigate.

If this error message persists, I would reach out to Atlassian support to report the issue. It may be related to some regression. You may also try a different browser, but to be honest, I doubt that's it.

Unfortunately this cannot be configured at the project level. It is a system level configuration.

Hi @Christine Pompa , you can configure this under your personal settings. generally speaking users disable this as they don't need to be reminded of what they just did. However, some users prefer to have this enabled. https://yoursite.atlassian.net/secure/ViewPersonalSettings.jspa

There are quite a few differences and I would refer you to this document - https://www.atlassian.com/software/jira/pricing . It may not be 100% complete but should suffice. 

Hi @gregory_wallace , I'm not quite following. Going to your last question, Customers are free and agents are paid licenses. The way that you invite Customers via the Customers screen. Agents are added via the Invite team screen. You ask about seeing what is configured in a project, can you elaborate? Project configuration…

Hi @Almighty Drake , are you asking for a history of changes to a custom field from an administration perspective or are you asking to see the history of changes made to the value of the field in a specific issue by a user? There is no history of the former that should be done by change control, and possibly documentation…

También podrías considerar usar un panel de control.

hi @Claudia Beatriz González , Para que puedas crear un tablero que represente los diversos proyectos gestionados por el equipo. Lo que debes hacer es elegir tu perfil personal como "Ubicación" en lugar de seleccionar un proyecto. Simplemente cree un tablero basado en un filtro que cubra los diversos proyectos, por…

Hi @Andy Lin , you can import tasks and associated subtasks. I am unsure what you mean by drop-down list. You really can't add new values to your custom field by CSV import. 

see Nic's response and respond there as it reflects my thoughts as well