Jack Brickey Expert

Kimberly, not sure if understand your question but will try to zero in on it with this.... JSD allows you to set up request types into groups so you in effect have two levels supported in each project - Group>Request Type example: Group = Software Request Types = Word, Excel Jira, Salesforce, etc.

Happy birthday Meg! Wow 30 that is a great age or at least what I can recall of it. I actually hit 2x that in August. Yep I'm old and have to wonder if I'm not the senior Community member in the group. LOL...that sounds so sad. I can't say that I have actually exposed the world to my beatboxing talents but do recall a…

pulling the discussion back into the original answer so it isn't fractured... Ok, now I understand what you are talking about. I think you are referring to the "Issue Links" area which is dedicated to issue links not to include external URL. So the creator can either: * insert a link directly into the description using the…

You are most welcome! It is odd that "Releases" isn't showing in the sidebar. It should be there for all projects of type Software which I assume is the case here since you indicated you released. Maybe it is a permissions thing but did not think viewing releases was controlled by permissions. In any event if this has…

@yves-andre Peignon, as you have pointed out support for "starter license" is limited to this Community so I suggest you first search the community for answers and if you don't find what you are looking for please open a new question. The Community is quite responsive these days. 

there are no URL fields defined as defaults. but unsure why that is important. you just need to add a custom field and name it whatever you wish, e.g. "URL Reference".

Not sure it is what you are looking for but have a look at the following thread. https://community.atlassian.com/t5/Marketplace-Apps-questions/validating-issue-type-and-project-role/qaq-p/722906

I don't use easyBI but you can create a JQL using fixversion, e.g fixVersion was 1.3 and fixVersion != 1.3

If you have the status defined in your workflow then it will show in the drop down. Note, if you are running a filter that includes more than one workflow then you will need to ensure that each workflow has the desired status. Please let me know if this is unclear.

@Danut M _StonikByte_, is is best practice to indicate in these responses that you represent the company when recommending an addon. 

Unsure if this will work but try using the Announcement feature. Go to portal and click Customize add an Announcement subject and place the mailto link in the announcement field.

Tommy, you can add a custom field (type url) and add it to the Create screen for the project where this is needed. Note if the project is sharing a create screen you will want to copy it and make one specific for the project, otherwise all projects using that screen will have this new filed on the create screen.

This certainly should be doable using a filter. Without understanding exactly how your instance is setup I can't give you exact directions but will try to convey key points. * Obviously you must be logging time. I assume you are already doing this. * You must be differentiating your customers via a custom field "Customer"…

Can you look at the 'approver' custom field for each of these approval categories and see if the functional approver is configured in all of the approver fields. Or, if you have a single approver field where all approvers are listed then that would explain the observed behavior.

Donna, I took a quick look to see if there was an addon that interfaced Intertec w/ Jira but didn't find anything. I would look to see if Intertec support an import from CSV or excel. If so then you can regularly (daily, weekly) export from Jira and import into Intertec. Failing this, your only recourse is to have the…

Steven, I am not familiar with that field. I assume you are on a Server instance because Cloud does not have this field. Like you, I didn’t find any documentation on this field. Are you sure it is native to Jira and not associated with an addons like Scrum Standup for Jira?

I’m struggling to understand your questions. You mention two things but list three. You ask if you can have a “card” for ready for deployment and then list all (?) the columns in the board. In scrum and Kanban boards only Done = ready for deployment. The other columns. e.g. To Do and In Progress do not equate to ready for…

There are several other threads that have discussed this so I recommend searching them out. Here is one. 

could I suggest that you try the preassigned cloud email address to see if it works? I would also like to see what happens if you create a new custom email address.

Well if the tickets don't actually exist then something is certainly off and I would recommend you reaching out to Atlassian Support. I have never seen this occur and suspect some odd bug or an issue w/ a plugin such as an automation plugin. beer sounds good. i think i'll join you. :-)

https://support.atlassian.com/contact/#/ unless you are a 10 user license in which case they don't provide support and you are stuck w/ us here in the Community. Just to be sure, you are defining the email as in the below screen, correct?

yep...what Thomas said.

They disappear to planet Xeron on the Pelxor galaxy. :-) Couldn't resist. You can easily see this via a filter, e.g. project = abc and status = done and "fix versions" = x.y You can also easily see by clicking the Releases icon. which is easiest. :-)

can you verify if there is some sequence skipping going on? can you use the following filter to check... project = HLPD and then sort by the issue key. are there sequence gaps? Maybe that is what you are displaying above?

Normann, you can hide all request types from the portal. the customer can still access the portal and view their requests but they won't be able to create any.

you need to contact the System Admin for your instance and they can delete it.

Are you on cloud or server? If cloud I would suggest contacting support directly as only they can view the logs. If server you can view the logs for a clue. Just to be sure, I’m guessing you are not on an expired trial? The fact it was working originally and now it is not made me thing to ask. 

@Mo Omar, thanks for the screenshots. I started typing up a response and then paused coming back to your original question while considering your recent response and I think you may be confused and possibly off track. I want to step back and secure some fundamental Jira concepts. First and foremost Boards are simply visual…

@Manveen Kaur, "Test Cases" isn't a native/default filed that I'm aware of so I suspect this is a custom field? Maybe you have a test addon? In any event you can certainly create a custom filed with a drop down selection for test results.

not natively but you can certain tie in an SMS gateway. You can also have a look at Notification for Jira. I have not used so can't speak to it directly.