Jack Brickey Expert

@Erika Sa, so I don’t use Agility at this point but did create a project to play around with and to help the Community. In Cloud I do have priority available. Is your comment for server?

You will need to reach out to Atlassian Support for this. 

Let me know if you get stuck. I’m traveling at the moment so hard to provide exact steps at the moment but glad to assist further tomorrow. 

Yep. Simple enough. You want to edit the transition in the workflow that is going into the status in question. You want to create a screen that includes the Assignee and associate the screen to the transition. You also want to require the Assignee field being updated using the Validate function associated w/ the…

This is not currently possible. I did a quick check to see if there was a request open w/ Atlassian to support such a feature but surprisingly did not find one. You may wish to open a suggestion but unsure if/when this would get attention.

you should be able to go to one of your agility issues, click edit, click "where is my field" enter Priority and it should direct you to the screen to edit and add priority.

@kelly letts, you can add components to the Cards.

You can create a custom field called “contract level” then run a query to result in the customers that have a certain contract type and then bulk edit to set the “contract level”. If you use Organization feature and your customers are unique to an organization and the contract level is on an Organization level then you can…

I have never seen a way to accomplish. Certainly not on cloud.

Prakhar, are you sure that the images you have shared are from the LP project? In an earlier image you show where you are editing LP-3 so I assume that is the project in question. Are you navigating to the project first and then Project settings? The screenshots appear to be coming from the main system settings. Are you on…

Correct. It is not possible. depending on your goal you might consider multiple boards leveraging the board filter but generally that isn't a good solution and I prefer the use of quick filters.

certainly agree w/ the fact that the data can be misleading!!

Hi Diana, welcome to the community. It depends on how you define "worked on". You indicated assigned but consider that an item could be assigned to someone w/o any effort applied and then reassigned. With that said, below is a start. Go to Search for Issues and Advanced and enter the following JQL replacing my name w/ the…

@Prakhar Jagariya, please use the "Reply" not the "Answer" each time you respond. It breaks the thread and makes it hard to read. On the Screen please try to enter "Due Date" at the bottom where there should be a box w/ "Select Field..." as shown in my earlier image w/ the red box calling it out.

If you get to the screen and don't see Due Date and cannot enter Due Date then you need to check the following to ensure that the Screen you are trying to add it to has Due Date assigned: system Settings > Issues > Field Configurations... find Due Date and see if the screen is listed. If not Click the Screens link on the…

@Prakhar Jagariya, please keep all replies under this answer if associated w/ our communications. I need the following screenshots from you to assist further: * Project > Project Settings > Screens * Project > Project Settings > Screens > Edit Issue screen as an example here is one of mine...

Are you an admin? Please go to the project in question then Project Settings, Screens and edit the screen of interest, e.g. the view screen. You should see something like below and if Due date is not already displayed then enter in the box as shown.

no they do not require JSD license if they have JSW/Core license. What they have access to is in part dependent on configured permissions. However, they cannot: be assigned the issue, transition the issue, resolve the issue. They can: view, comment internally, watch

you just need to add it to the screen and Ollie's suggestion will direct you to achieve that.

@Marco Martinez, welcome to the Community! First, as a matter of Community process, it is generally best to start a new question if the question isn't directly associated w/ the current thread. With that said... What do you mean by "deleting it", that is, what does the "it" refer to? The board or the project? If you no…

Alaa, unfortunately Jira doesn't have the necessary AI that could discern duplicate requests.

Hi Karen! Welcome to the Community. Those two fields appear to be custom fields OR they are part of some addon possibly. I don't believe they are Jira defaults. I'm unsure why you would not see them in Custom Fields unless they are indeed part of an add on. Question - can you run a jql using those fields, e.g. Fecha de…

removed SEN# as this is a public forum so best to keep them private. As Victor indicated you really need to use public sign up. If you don't care about retaining the uniqueness of the reporter (can't imagine this being the case) you could set up some sort of forwarding rule in your email server where all requests hit the…

is "incident" allocated to email? Can you provide screen shots of your request types screen and the associated fields screen for Incident?

quick filters apply to both or rather are presented on both boards. But selecting on one doesn't mean it is selected on the other. That is, if you are in backlog view and select a filter and then navigate to the sprint board it isn't persistent.

you are likely right on the change in behavior and I was contemplating that very possibility. At least, I would like that to be the answer. I know when I first set up my JSD instance "Customer Request Type" didn't exist AFAIR only Request Type. One of the challenges of Cloud is trying to keep current w/ changes. I'm not…

Denise, that is great news even if a bit perplexing. So you are saying that Atlassian blocked an email address? That is a first for me for sure and hopefully not something others will see in the future. I could understand if the account were shutdown or frozen. Did they provide any reason for this?

I would use automation. I am on cloud and use Automation Lite for Jira (free). I believe that server (later versions) have automation built in possibly but not 100% sure. If not you can add the free addon and accomplish your goal. something like: when issue created and reporter = xyz then assignee = abc

Steven, so I spent some more time filtering thru the history and i'm hot on the trail but not fully understanding just yet. Plan to look at it more tonight possibly. * Open an issue from portal w/ request type = Get IT Help results in the Request Type and the Customer Request Type both = Get IT Help * In Jira I change the…

Austin has been blessed by some good rain that started last week and really kept the oppressive heat in check. Yay! Well in my job I have some flexibility. :-) In reality I can work remotely so while I will be gone a month I will be work off and on as needed. But, hey If I can sit on a call for an hour in the morning and…