Jack Brickey Expert

NPlease check Customer Permissions for the project to see if “Anyone can send a request” is selected. If not and if not desired you need to have the user defined before they can create an issue. 

Did you check the Customer Notifications under project settings?

@Thomas de Nooij, this isn't normal but can happen if the customers, when added are shared w/ the other projects. One thing to check is whether you are using Organizations and if the Organization representing one company is listed in the project associated w/ the other company. 

@Alex Beech welcome to the Community. Absolutely you can and should do this IMO. You just edit the queue and add it to the display. here is a screenshot of one of mine.

what do you mean by "top text" screenshot? If you want to customize the portal go to the portal and click the "Customize" button if you are admin.

It might be associated w/ "Jira Labs"? Click on profile icon > settings > see if Jira labs is enable for you or them.

you can't hide this currently. there is a suggestion open to add - JSDSERVER-4591

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question. Also, I would recommend basically never deleting issues. They don't cause issues really.

if the issue status is in the 'Done' state then you can't edit the Resolution. Try to reopen it and set the resolution and then move to 'Done' again. You should edit your workflow to force the user to add the resolution when transitioning to 'Done'. Basically you add a screen to the transition that includes the resolution…

@Raymond Ponoran, unsure if the links are accessible in the new view just yet. I would recommend you consider two things: * click your profile icon in bottom left and select "Give feedback" * turn off the new view - click profile icon > settings > disable Jira Labs I would also refer you to this page which you may wish to…

there really isn't enough to go on here TBH. is it just the one user that is experiencing this? can you have them check other browsers? is there something unique w/ their connection as compared to other users that can access the dashboard? can they access Jira otherwise, e.g. boards, filter searching viewing issues etc?

Unfortunately they renamed the “Agility “ template to Software template which causes further confusion.

@GKO, as mentioned you may not be able to change. Agility has been in beta for awhile and there was, if I recall correctly, a point where you could change it but then later updates removed the ability. Agility is quite different and if the option to change is not in the details under settings then you cannot. You will just…

@David Pressley, first it is important to understand that a board is simply a filtered view of issues. The board’s filter, sub-filter (if Kanban) and quickfilters are what dictate what you see. It is like any other DB query that allows filtering just in a graphical view. So the creation or removal of any board will not…

@GKO, you are using an “Agility” project that does not allow you to change any board settings. You can try to change the project by going to project > project settings and look for details and see if you can change the type. However you may not be able to do this in which case you will need to start with creating a new…

Tasks and Stories are equal in the hierarchy scheme. You will have to use sub-tasks under Stories.

@Dharani Suresh Babu, welcome to the Community. You can do this by using the “Queries” option. * Board settings * swimlanes * queries * add a query for each issuetype 

@Swetha Subramanian, welcome to the Community. I don't think you want/need statuses here. Let me see if this helps... * you should "Resolve" one of the issues and set the "Resolution" value to Duplicate * you should "Resolve" the issue and set the "Resolution" value to "Won't do" * i don't really understand this. if the…

@Mary Thomas, welcome to the Community. Is this other project another JSD project, a JSW project or something else? If you are trying to setup up JSD for say development feature/issues with a JSW project please see this article - escalate-jira-service-desk-issues-to-other-jira-teams Basically, you can certainly accomplish…

@Joanna Szuba, see if you can go to the Marketplace and start a free trial from there. Just search for your addon and make sure it is for cloud and click free trial. Be sure to log into the Marketplace. Also try a different browser and attempt to install via the Manage Addons. I know I had issues awhile back w/ Safari. If…

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

go into "search for issues" and click advanced button and copy your JQL into the field.

yes of course. please read this article - Setting up SLAs

@Gavin McMurdo, while i'm not an Atlassian I can try to assist. What are you looking for here? The original post was about how to copy a board which has been answered? Is that what you are looking for or something else? If something else I would encourage you to create a new question if an answer does not exist. 

there are a couple possible places where this is being fired: * project > project settings > customer notifications (most likely the "Request Resolved") * project > project settings > automation there are other possibilities but would eliminate these first

@Stijn Kamp, this seems to be a connectivity or browser issue. Have you tried another browser? Are you seeing timeouts w/ other actions? I would chat w/ your server admin and have them check the performance of the server.

how is the agent sending a response/comment? If they are using email, only asking as you mention CC'ing, then certainly there is nothing that Jira can do to prevent this. Within Jira if they are trying to add someone as a participant that is controlled by project permissions.

@Seweryn Szatkowski, have you checked your Customer Notification configuration? Not sure exactly what it looks like in Server but in cloud - project > project settings > customer notifications.

@Upendar, welcome to the community. I would suggest to start here. The get started will get you to you goal. Service Desk Cloud if you are on server then you can select the parallel document in the top right of that article.

@Maja Aagaard, lets reconvene when u return.