Jack Brickey Expert

@raillin wirjo, welcome to the Community. Basically, Jira allows the admin to specify permissions at the project level. All users will need to defined in your instance and can then be added to a group. That group can then be provided permissions for the project(s) desired. Just ensure those users are not in other groups…

@Vlada Rakhunov, Welcome to the Community. I would first highly recommend you start by reading Get Started. It provides a wealth of basic details that will help you move quickly in setting your projects up. to your specific questions: * depending on whether you are on cloud or server but basically... project > project…

@Michał Kuls, this is certainly possible to accomplish and fairly common scenario. I would recommend that you start w/ this document - Setting up SLAs. Basically, you will create two SLAs: Time to First Response and Time to resolution. In each you can define your goals as you outlined using the Priority field. You can also…

@Artyom Veselov, I do not have a template and even if I dd it would likely not work for your case. I really don't believe this will be a big deal to import. For sure it might be tedious but certainly doable. Just identify the key fields you want to retain, ensure you have a field in your Jira project to map it to and then…

@Mark Marlow, You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

Hi @Meg Holbrook and thanks for sharing the article and synopsis. I think many of us, if not all, have found ourselves in similar situations and in fact I have been on both sides. I have evolved my agile thinking into an understanding that being agile doesn't mean being inflexible but it does involve focus and control. I…

I removed your image that had your personal email.

@Hasan Nasr, please consider clicking the check mark by the answer to close this one out. 

This is not possible. The issuekey isn’t a text field. That said I’m confused by your request and example. If you want to find issues for “ABC-*” then you would simply use “project = ABC”.

That is quite odd. Are You on cloud or server? Do you happen to be using an addon email handler like JETI (Email This Issue)? If so I’m thinking maybe there is an issue associated with it. Otherwise I might look at any automation you may have set up. Can you share a screenshot of your email (subject and body).

This is not possible.

you will need an addon for this, e.g. Scriptrunner, Powerscripts, etc.

@paola_martinez, unless you are an admin you can not give yourself permission. You need to contact your admin and have them grant you permissions. If you are an admin then go to... project > Project settings > Permissions and edit Assign issue to include you. Typically this is done by adding you to a group that already has…

@Mark Marlow, cloud or server platform? In cloud you can go to project > project settings > People > and click Remove on the customer If you want to deactivate the customer altogether your System Admin can do so as follows: jira settings > User management > Jira Service Desk > locate the user and deactivate.

@Angela Williams, if the guidelines provided resolved your issue please consider selecting the checkmark next to the answer and vote button. However, if the issue was unrelated please share the actual issue/solution in a separate answer and select the checkmark there. This helps others in the future.

and you should use Organizations to restrict what issues the customers can be invited to participate in.

I would recommend reaching out to JETI. I'm betting this is where you issue lies. Keep me posted.

@Rita Araya, not sure exactly what you are looking for but I offer this document as a starting point. Note this link is for cloud but it is largely the same and I was unsure which platform you are on. Beyond that I would recommend you contact Atlassian Support w/ any billing questions.

@Ayat Mahir, glad to help in anyway i can. Here are some ideas that might be worthwhile. New Custom Field: * Create a new field called say "Component-Groups" and make it a drop down selection * Identify the appropriate grouping of components to "Component-Groups". * Use Automation to set the field based upon the Component…

A 100 variable chart will IMO be unusable. Maybe you can establish groups of components. You could consider the two-dimensional gadget by components but that will involve some scrolling, again unusable IMO. If I might ask what do your components represent that there are so many?

What kind of report are you looking for? With 100 components this is going to be an interesting report. Ultimately if you cannot achieve in the native JSD reports, assuming you have JSW or Core, you can create a dashboard and use various gadgets to possibly meet your goals. Once I have a better idea of what you’re looking…

@Pat, welcome to the Community. Let me see if I can guide you a bit here. * you should set up a Request Type for “new hire” or “onboard” * you should use automation to create sub-tasks when a “new hire” issue is created. For this you will need an addon e.g. Automation for Jira Cloud. * For preventing closure of parent…

thanks. in the third bullet i was referring to project > project settings > customer notifications. Are you on cloud or server? are you by chance using JETI or other email addon?

Adding columns is not possible. As well the customer cannot see the JSW issue only the JSD issue. You might want to look into using Automation to set a JSD custom field that showed progress equivalent to JSW statues. The automation would run in JSW and when the status would change it would update the linked JSD ticket.…

possible reasons: * if the emails are the same, i.e you are the customer and the agent you will not see your own comment. * your comment as an agent was internal not public * something in your customer notifications

@Luuk Wienk, welcome to the Community. Customers only have access to view issues via the portal. They can view issues they created or those where the are a Participant. Regarding showing the customer if an issue is in a sprint, are you created a linked issue in JSW dev project associated w/ the JSD issue? There are things…

understand that is how the workflow works today but can it be modified?

@[deleted], I see it can be done Cloud. can it be done in Server as well?

i'm not sure I understand what it means to be resolved but not truly resolved. You could consider having Resolved --> Closed. Resolved would be set by agents and Closed by the customer. When Closed the survey fires. 

@Maja Aagaard, so here are the results of my test. Summary: I do not see the anomaly that you are where "To Do" issues are being counted in the In Progress lozenge on the backlog. I haven't looked at these in some time to be honest and one thing that I learned was that the time shown in the lozenges is alway the Original…