Jack Brickey Expert

@H K, ha I wish I always did! ;-) I will have a look at this later today. Tied up on a number of things at the moment.

Craig, thanks for hanging in there. I just did a bit of research into the docs and below is what I found. So in fact it appears you cannot change the default unless you were to have the customer in more than one Organization. I was thrown off a bit by the "group" term and am assuming you are using Organizations. When I saw…

Did you try to add the customer back manually?

There are different ways to do this but I would likely do the following: * 5 projects and allow each team to manage their own work * create a Kanban or Scrum board to display all work that is selected for dev or active sprint * use swimlanes based upon teams, I.e. use queries. Enable ranking so the individual teams could…

Ok so yes that is associated with the Participant field. Check to see if the field is set with a default as follows: project > project settings > request types and edit fields on one of the request types to see if share with is listed and defaulted.

@Craig Doran, what do you mean by share with group? Are you saying that a group of users are added to the watchers or participant fields or something else. There isn’t any default to do this so I suspect that maybe there is some configuration or automation set up in your project. But I may be missing you point here.

I looked at this again. It has been awhile since I looked at permissions for Reports. It appears that being able to edit or add new reports requires project admin permissions (Permissions > Administer Projects). So you can create a unique group for the tech and add the group to the project > project settings > permissions…

No worries Robert! I moved the post to be under JSD. So the tech is listed as a Service Desk Agent under the Permissions > Project permissions. I thought that a SDA could actually update reports but will need to investigate.

is this for JSW or JSD? it is listed under JSW. A "developer"? try making him an agent in the JSD project.

@Nikki, sorry for the delay in getting back to you. TBH, i'm still not following. You have a custom field, understood. "type of ID number" not sure what that means as there isn't a custom field type call "ID number". Maybe this is a "number field"? Custom link type? What is this in Jira terms? Do you have another custom…

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

you will need one or more addons for this. I don't use these but will refer you to them based upon my knowledge. The first is a 3rd-party addon and the second is an Atlassian product. * Tempo Timesheets * Portfolio for Jira

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

thanks. TBH I have never seen this occur on Cloud and don't recall any other thread that would indicate the same issue for Server version. I would suggest that you reach out to Atlassian Support. Unless you are on a starter (10 user) license. I also assume you have tried this multiple times. Does this happen for certain…

@Daniel Zimmerman, I assume you tried sending an email to the address and it was successful?

No problem! So i don't see a bypass transition so that rules out my theory above. try this... status = "Needs Approval" and Approvals = myPendingl() One question I have though, for the transition from Done to Open and Verification to In Progress, do you require re-approval?

it happens to me every Monday. that is why I keep the ingredients in my blanket fort!

You covered most of my keys: water, flu shot, sanitizer, hand washing Other things I swear by: * Pho - for me it works and I don't know why and I don't care and it is delicious. * I ban myself to my backup bedroom if i get sick * Drop the alcohol unless it is a sore throat and then - bourbon, honey, lemon juice heated

thanks for the reminder I need mine for sure!

@Kassie Bauer, first just a bit of housekeeping - when you reply to someone please use "Reply" button rather than "answer" to keep the thread intact. I'm wondering if your workflow has a bypass transition to bypass approvals? If so this could explain it. Did you include the "awaiting approval" component? You could also…

@Nikki, welcome to the Community. I'm not quite clear on your situation and goal. I get that you are trying to copy values from custom fields but not sure where you are trying to copy them to and under what condition. You mention copying from "employer to employee" can you explain that in Jira terms? You mention "when…

@Daniel Eads, thanks for jumping in on this!

thanks. So I assume you are on server 7.5 given the link you provided. Also assume you are the system admin since you can get to the applications screen. I am not on the server version and can't decipher the Portuguese in screenshot so will be of limited help here. :-( I will ping some other champion that are on server to…

Are the team leads agents? I believe that they must be an agent or an admin to modify a report in the Reports section of a JSD project. If the team leads are not agents and if you are using JSW in conjunction with JSD they of course can create a dashboard and create various reports via gadgets.

Can you share the link to the documentation so I can research. Others may know the answer and respond in the meantime. 

Correct and as Alexey mentioned Structure would be an option to consider.

@Thentinnas, you can do this without an addon by using the built-in Automation. * Project > project settings > automation * add custom rule * when Comment Added * if Issue matches Status closed (or equivalent) * Then create new issue you may wish to consider adding additional conditions to ensure creation of new issue is…

The issuetypes come in three hierarchical flavors: * Epic * Story, Task * sub-task you can create new issue types that equate to level 2 or 3 (story/task or sub-task). So your Feature could be at level 2. You can’t create another level. Here are your options: * Epic that have Features which then have sub-tasks * Feature =…

I’m confused. What do you mean by updating the original email? When an agent updates the issue within the app a new notification will be sent if configured to do so. However, that isn’t updating the original email. Each update will result in an independent email notification. I think maybe I am missing your question.