Jack Brickey Expert

ok so first here is a link that you should read - advanced-searching-functions-reference as filters and searching are all too important in Jira. Note to that you can search for tons of info w/in the documentation from that link. Quick starter: (assumes you are on Cloud) * click magnifying glass and view all issues * in the…

lol....i hate edge to but then I'm a Mac user so use Safari and FF. 

@Mike Loux, can you provide a screenshot? I am not seeing this in my instance. Have you tried different browsers?

I would recommend that you use queues Assuming your Request Types equate to either T1 or T2 then define two queues T1 and T2, e.g. - T1 Queue = customer request type in (a,b,c) and T2 Queue = customer request type in (e,f,g,h). Your T1 agents work on the T1 queue and T2 on the T2 queue. regardless remove the default…

@Sebastian Pedraza, I don't have a current example as folks were not using it so I removed the stale board. With that said it looks like any Kanban board and you can configure as you want. For me I had one that looked something like below... Kanban board filter = project in (proj1, proj2, proj3) Kanban swimlanes: * Triage…

this isn't available in cloud. There is an open request but it has been open forever. JRACLOUD-3821

is your project of type next-gen? if so that isn't supported for that project type. To assess if NG go to project > project settings. Do you see "Features"? If so then it is NG.

@Will Richardson, not sure what "user condition" is for sure. I am on cloud so my ability to research is limited. You might check to ensure that the user that invokes the automation has permission to Assign issues - just a thought. I often use the Components field to auto-assign issues. You could require this field when…

You are most welcome. If your question is now resolved be sure to click the "Accept answer" above as it helps others when they have a similar question.

that is much better @Jamie. Did you reach out to Atlassian Support?

@Chada D Majette, this would be a custom field that you or your admin added. If you are the admin go to the Jira settings > Issues > custom fields and search for it there.

@Will Richardson, you can certainly do it this way but you might find using Components a good alternative. Regarding your automation what exactly is failing, what do the logs say? Can you provide the actual automation (screenshots).

@gayle elliott, good work! you may wish to capture the solution that worked for you here and accept it or add the link to the related content.

@s.safran, welcome to the Community. I'm not quite sure what you mean by "resolution groups". Are you asking if you can set the Assignee field to a group of users rather than a single user? If so this isn't possible nor a good idea TBH. Jira is defined to have a single user for any user-field, e.g. Assignee as this ensures…

1 - you can export from the list view when performing a JQL search still 2 - unsure if it is a bug or WAD. I expect they do crop the description. you can open a request w/ Atlassian support to inquire.

Likely you are selecting Next-gen as your project template when creating new projects. NG boards don't (currently) support multiple projects. However, you should be able to create an independent Kanban/Scrum board and include multiple projects. The one thing you will need to do is set the Location to your profile. If…

Don't disagree w/ you here. Unsure how Atlassian has implemented their paging here but given the limitation I suspect that indeed the search result actually 'loads' 1k (or whatever is configured). You may wish to watch and vote for one or both of the following: JRACLOUD-45639 JRACLOUD-68027

correct. The portal does have the open on behalf of if you are an agent but the option is not presented if you are a customer.

As Bryan eluded, natively this is not the way it works. I raised this to Jason Wong (cloud PM) in the recent AMA he created. I provided a bit of feedback on how it should work. I have not opened a suggestion and unsure if anyone has as yet. If so inclined you may wish to research this on JAC

There is a limit in Jira of 1000 issues. It can be overridden but some caution should be observed. Here is a thread that discusses this including a KB article link on how to.

While a customer can’t open on behalf of another customer they can add as participant so they would see updates.

I had suggested JEMH above and it is available for Cloud as well as Server.

There isn't a way AFAIK to allow them access via a browser. If it is an infrequent presentation, e.g. weekly I would simply create a dashboard and use screen capture and paste into ppt, email or similar.

No but you could consider implementing a Kanban board for this and use queries to set the card color. I realize that isn't exactly what you asked for but maybe it gets you closer.

and if you are on Cloud I don't think you can be added as an editor. You can save it into your own list and edit there of course.

@ITSupport, sorry i misunderstood what you were trying to do. I thought you were trying to change the project type. To change the name go to project > project settings > portal settings and edit the Name field.

@Eric Leach, can you create a filter and save/star it that includes the time frame desired. Then select under the "Starred" tab in your Filter or Project Picker.

if the current project is not a Next-gen project then you can do this here project > project settings > details and change the Project Type. if it is of NG type then you will have to bulk move the issue to a new JSD project. Read this

Boyan, thanks for sharing the addon option. Just a gentle reminder to announce that you are affiliated w/ the addon when posting in the Community.

I don't believe there is any built in capability to do so bu you can always do a screen capture and print.