Jack Brickey Expert

There isn’t a way to do this as the files aren’t attached to the email. There is an open suggestion. JSDSERVER-3371

@Jakub Musialek, see if this article helps you. Basically you want to set up Organization and you want to enable Organization added which will notify all customers within an org when a ticket is created at which point they can elect to participate in the issue or not.

Some values are calculated values within the application. Only actual fields are exported. TTR is one such field.

@Ann Marie Guinan, so that I am accurately understanding your questions can you confirm the following as true? * you are using the email address provided by Atlassian for your helpdesk tickets by email. * if a customer sends an email then the request is created. * if a customer replies to the original email w/o adding any…

Open the applications folder, find Trello and drag it to the trash. Empty trash.

@Tom Lister, based on the facts at hand (not in the documentation and doesn’t work when trying it) it is clear Proximity is not supported in Cloud. I checked Jira.atlassian.com for suggestions but did not find one. You might wish to open a suggestion.

Sounds reasonable. Open a suggestion and it will start the voting process. Cheers!

@Amna Haque, sorry I missed that this was an NG project. I’m not where I can look at this at the moment but will check in tomorrow and see if I can help. 

Not to my knowledge.

In cloud you can add a link in the sidebar. Create a JQL filter to represent whatever constitutes refined backlog. save it and share it and add to the sidebar.

Ah ok. This is a next gen project vs classic. Still my backlog is present regardless of sprints setting as it should be. The following g is with sprints enabled. Can you share your Features config page?

As you indicated the easiest solution is multiple projects especially if the agents are unique per email group. You could look into some email forwarding solution where all current email go into a single email associated with single project. However you must consider how to retain the original from email so the reporter is…

unfortunately the Jira mobile app doesn’t allow changing the reporter. Two suggestions: get customers to not email support agents directly as this is a bad habit to get into, use the web version of Jira to change the reporter after agent forwards.

You may want to open a suggestion with Atlassian. TBH, im unsure if this would see traction as I don’t see the need based on my time in the Community, I.e. haven’t seen this request before. But you never know.

Not in cloud and I suspect that server is the same based upon the documentation. You can achieve your goal or similar using a dashboard and a chart, e.g. pie.

I don’t use the version report but would be interested in understanding this better. As I see it the report is per version, so my first question is are you working with a single version or multiple? That is which of the following is true? * you set the version on a bunch of old closed issues to say 3.4 or * you set the…

@Mark Eikema, welcome to the Community. It might be the filter that defines your board. At least that is the first thing I would inspect. If that doesn’t explain it, can you answer a couple questions: * cloud or server * what do you mean by “I turned on the function sprints”? How did you do this?

@Amna Haque, check your board filter under Board settings > General to ensure it is not filtering out the desired issue types. Feel free to copy your filter her so I can review if desired.

@[deleted], This is not an option in my Cloud instance. I’m wondering if you are on Server? If so that is interesting to know but wouldn’t help Elizabeth as she is on cloud.

@Sarunas Strasevicius, only if you need unique SLAs per Organization. If one or more orgs use the same SLAs then reuse the SLA. If, however ever customer was unique, then yes you would need to create 200 unique SLAs. I can’t assist with the second part of your question but would suggest you review the API documentation.

i expect that would have to be done outside of Jira. maybe there is some addon so check Marketplace.

That RIGHT! I keep forgetting about this feature. :-) Note I don't believe this is available on Server.

wait...sorry i think you are looking at some default report maybe. Can you elaborate on where you are seeing this and Server or Cloud? I immediately thought that you were using pie chart gadget on a dashboard for which there is an underlying filter that you can edit. still might be possible. i just need more info here to…

you might consider an addon like Embeddable for Jira, Jira Service Desk. No affiliation and no experience but worth a look.

@David Snoddy, this is something I raised to Jason Wong (PM for Jira cloud) in the recent AMA. You might want to have a look at the exchange there. If you search for my name you will eventually find the thread for roadmap.

no additional cost

the "respond to customer" is not part of making a comment. it will be at the top of the issue as it is a transition. see if these images help... Here is my workflow that illustrates the transition to-from the W4S and W4C statuses... here is where you find the transition on the Issue Detail View screen...

if on Server you might read this. maybe you can change the value for #chars 

yes you can. if you look to the right on this page you will see related content where this was previously answered. For example - Is it possible to edit Start or End date of a Sprint. If you are on cloud go to the backlog and click the ellipses on the active sprint on the RH-side.

and here is my automation for transition on comment.... hopefully this is clear. Please let us know if you need more info/assistance.