Jack Brickey Expert

i have never experienced that. So you go to the portal after making a change to required and it still shows optional? I wonder if you remove the field and add back and make mandatory? I would recommend contacting Atlassian Support

@Anand Mutalik, you mention "field's properties", where are you accessing the properties. When you wish to make a field mandatory for your customers you do this on the edit field screen - project > project settings > request types > edit fields for the specific request type and in the "required" column you select yes,…

@Phill Purnell, If the requestor uses the Portal then you can setup whatever fields you wish to expose in the form and make any/all required. Invoices and quotes are added as attachments. If you are limited to email then, as you said, you would have to train the users to include everything in body which is less than ideal…

@neil lewis, welcome to the Community. I assume these external resolvers you mean they cannot be provided access to your JSD? That is, you can't simply invite them to the team for the project and give them agent access? If they could be added as an agent then you would simply reassign. If this is not the case then my…

Great points @Tinker Fadoua. The other members of the community are always willing to help each other for sure.

You can look at Portfolio.

I would think this could be done by designing the workflow. You can also have SLAs.

well I love the logic but that one is true enough (two cars, one motorcycle)

@Yolanda Vega, welcome to the Community! There really isn't anything special about submitting tickets by email. Here are the highlights to be aware of: * submit ticket by sending an email to abc@urcompany.com (you simply provide the email configured to support the feature. * the email subject becomes the Summary of the…

Indeed...

@Meg Holbrook, nice article! It is truly an exceptional group of folks that I really enjoy engaging with as often as I can! Here are some others (w/o duplications) that I really appreciate! @Susan Hauth _Jira Queen_, @Nic Brough -Adaptavist-, @Maura K, @Daniel Eads, etc. etc..... and of course.... @Meg Holbrook!…

@Meg Holbrook, well Eye of the Tiger was taking so... ;-)

@Larry Morroni, there are a number of threads on similar issues. Have a look at this one as it covers the most common reasons. LMK if that doesn't get you there?

@Sophia Finkler, I just tried FF v.63.0.3 and I was able to comment fine from the Portal.

Cloud is continually going thru revisions and they have a large initiative on reworking Cloud now so it is going to be rocky I expect but I also believe that there will be some great things that come from it. I'm sure I won't feel that way about everything that changes. Server is a better option for those that require a…

if you look at the "Edit" permission the only group that can edit are "Developers". Check if the members are members of that group or add the group they are in to that (and likely others) scheme. Basically, you need to spend a bit of time on the permission schema as a whole to ensure it meets your needs. Regarding your…

Thanks for posting here @Maura Swart.

Please go to project settings > permissions and verify that the groups these individuals are in have the necessary permissions. If it isn’t clear please provide a screenshot of your permissions.

I haven’t tried the latest FF (please indicate version) recently. I will say that historically there have been various browser issues with Jira so I won’t be surprised if this is a recent compatibility issue. I have seen issues with FF, Safari, IE, Edge and Chrome so none are immune. You can report to Atlassian Support…

#1 While not ideal for a large team you could create swimlanes via query, e.g. SL1 - priority = High SL2 - Assignee = fred SL3 - Assignee = sally SL4 - Assignee = Juan etc..... #2 - no

I don’t know how I missed this. Thanks to this years advent calendar Thomas has helped me find it! without a doubt Peter Gunn! I can see my cool self doing the Pink Panther walk down the hall. 😂

You can easily remove that. Basically, you can make the response be whatever you want using available variables and fixed text.

Love the ornament @Thomas Schlegel!

I only found 5 after 5m and my patience wore thin. ;-)

@Celine Castleman, i can't say for sure what changed. I have never attempted to export this way before TBH. It may be that it was associated w/ the change to allow sorting but that was done about 6 weeks back. Cloud changes frequently especially where the UI is concerned. I would recommend the following: * Edit you queue *…

@Manuel Garcia, welcome to the Community. Go to Project Settings > Issue Types > + Add issue type

Unless something has changed, which I doubt, this cannot be done. One of the fundamental characteristics of NG projects is that they are unique and nothing you do to one project will have any impact on any other project (NG or Classic). For this characteristic to remain true then nothing is shared.

I don't think you can create a report but you can export the users (Jira settings > User management, select active and inactive) export to CSV and open in Excel and create the charts you want. You may also be able to do this w/ an app addon, e.g. Scriptrunner, Power Scripts, or other. I'm just not personally experienced…

if the app requires a license they should not impact the billing. You can check the billing section to be sure that is the case. If you aren't using the app at all you should uninstall but be sure they aren't being used in say JSW.

Ah, got it! So the answer is no, you can't edit these defaults but you can easily create an alternate solution by using a Dashboard. You may already have considered this but if not you could create a filter per org and use a pie chart to convey by status. Now arguably with a lot of organizations this could be one busy…