Jack Brickey Expert

@Oliver Clark, welcome to the Community. Can you please provide a screenshot of where you are "clicking on the number of tickets..."? 

@Ann Marie Guinan, I think this is something to investigate on your end by simply looking thru the email and see which email in the thread first introduced it. 

have you attempted to select another user for "run rule as"? The error is instructing you what to do to solve the issue. 

@Carlota Vendrell, welcome to the community. This feels like a new question, unrelated to the original. With that said, what exactly are you trying to accomplish? The reason an issue would appear on multiple boards is that the filters defining the boards overlap. Boards are simply visual representations of filtered queries…

Can you elaborate on what you mean by “username” where are you seeing this specifically and do you see it in the link I provided? If you are on cloud you manage your profile at the link I provided. You indicated you are on cloud but as Nic mentioned if you are on server then follow the instructions he provided.

There is no way to do this unfortunately.

Go to id.atlassian.com

I have never heard of sprint admins at least in any formal capacity. Where are you seeing this? generally you have a Scrum Master that oversees sprints. You can have an owner of the scrum board and they can admin the board. 

you should move your reply to be an answer so it can be accepted.

thanks Tarun!

i need to go detox after this....

welllll.... I suspect that is because I was speaking from my native-Cloud tongue and not Server which I see you are on. Let me ping some server colleagues to see if they can chime in here.

If you want to carve out projects from one instance rather than take the whole I would create projects, workflows, schemes, etc. nice and clean in the new instance and then export issues from the old and import to the new. Tedious but controlled and allows you to leave any oddities behind.

she spins counter-clockwise down-under.

Relax your eyes and Atlassian will come to the rescue! 

There isn't a way to do this. As you are likely already aware a kanban-like board is in fact created by default for business projects and the like but these are very limited (no board settings) boards.

You need to add the comment.denied property. Check this article - https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status

My question is why would the email be reused? If that is required I believe you would have to delete the previous completely. Generally this is a bad idea as it messes with any issues that involved the user (Assignee, reporter, mentions,etc)

@Rita Allen, welcome to the Community. You will want to edit the workflow associated with the issuetype. Edit the transition to Done and add a screen to the transition. In that screen you will want to offer the Resolution field for the user to select the appropriate reason.

is that the case for all projects? if so and it was there before I would open a ticket w/ Atlassian Support

well there is nothing native. there are a number of solutions using addon app. here are some thoughts... * Scriptrunner or Power Scripts * Automation for Jira - create the first task manually along w/ the first sub-task and then have Automation create the second sub-task when the first completes and then the third when the…

Jacob, I assume you are running a JQL search and you are saying that Status is not an option in the column drop down. If so, I am not having an issue w/ the status column. here is an example...

if the subject of subsequent emails has the Jira ticket number then it should be added as a comment. This article might help - receiving-requests-by-email

Welcome to the Community. First I would recommend you change your user name. Given this is a public forum you might start getting spam. Regarding your question you basically want to control this thru project permissions. Here is a good place to start - permissions overview. You can create groups/roles and manage who is in…

Jira settings > Apps > Find new apps then search for Zephyr addon has been changed to App

it could be that the closure is happening under Automation and the rule is set to run as the person showing as closing. Is that possible?

I can't tell much from your image. is it appearing here as it does in your instance? I wonder if you are working w/ a Next-gen project here.

@Angélica Luz, great sleuth work here!

@[deleted], here is what I would do: * jira settings > User Management > Groups * create a group called say JSD-Collaborators and add your managers into it * project > project settings > permissions * add the JSD-Collaborators group to Browse, Comment, etc. permissions this assumes that the "managers" are already Jira…

unfortunately that is correct. as I understand it this is because Organization is not a normal field but a property I think. weird and disappointing I know.