Jack Brickey Expert

Sorry I did not catch that detail. The KB is invoked when the user enters text into the search field which I don't see in your screenshot so am a bit confused on that. I'm on cloud and using the new portal layout. Maybe you are on server but I still would expect the search field. Beyond what is native you may need to look…

@Marcin Kazimierczak, first please keep your reply as a reply in one of the answer threads rather than using the “answer” button. That aside, I don’t understand your clarification. What is the JSD “view”? What do you mean by “store the address”? If by “view” you mean the issue detail view and if by “store the address” you…

@Jochem Klinkhamer, I would suggest starting with this article - set-up-a-knowledge-base

You should use #1. Have you tried this and are having issues? What documentation are you referencing when setting up you mail handler if any?

Agree with @Nishanth Thimmareddy _Appfire_. You can use project shortcuts for this.

@tcau, you may want to look at the related content thread displayed to the right on this page and referenced here as well - Blacklisting-emails-from-specific-domains

@JOHN PUETZ, you can create a filter and a subscription to that filter such that it emails you and others daily. This filter can be constructed to reflect all issues updated that day by using the “startofday()” JQL function.

TThat is odd for sure. Just for grins did you try another browser? If so and the problem persists I would refer you to Atlassian Support.

Unfortunately the link relationships don't mean anything interesting TBH. So to some extent it doesn't matter. In other words just because you select "blocked by" it doesn't mean anything like I can't update the blocked issue until the blocking issue is done. It has always struck me to be an incomplete feature but not a…

Not yet but I understand it is on the roadmap.

@Jerry Raterman, welcome to the Community. Certainly you can link issues between projects. When viewing the issue click on the 'more' button, in Cloud this is the ellipses in the upper right corner, and select Link. Enter/search for the other issue and choose the relationship of the link. Let me know if you seek more info.

@Sonu Thummar, welcome to the community. You should go the the project where the client should not have access and be sure they are not listed as a customer for that project.

Hi Kim! you should be able to click on the 'link' provided in the chart that will take you to the underlying JQL filter. Is that what you mean by finding the "source data"?

@Anna Litz, sorry that I was not clear. You don't want to use this filter to define the board. You want to save this filter as a unique filter and then create a subscription to it. Follow the below steps: * go to the Search issues screen * use either basic or advanced to create the filter and perform the search * tweak the…

@Becky Ryba, welcome to the Community. For sure you can do this. If you provide your specific goals I might be able to help more precisely. In the meantime the following is quite useful - Becoming-a-JIRA-Search-Ninja-The-secret-powers-of-JQL

if your calendar has 9-5 working hours and you want 2 business days then you would select 16hrs.

You can easily create a filter (example below) and set up a subscription for the filter to run say daily. project = abc and status = "in progress" be sure to add the desired columns when you run the search and save it.

@Tim Haynes, while I could see where this would be a useful feature I don't necessarily see it as an obvious requirement. However, clearly you do so would suggest you have a look at JAC and search for an existing request or open one. I performed a quick JQL search but did not see anything. Also, something makes me think…

@Guilherme D. Ferla Jr, Não tenho certeza do que você quer dizer com "apenas o perfil da empresa é acessado". Você quer dizer que deseja garantir que os usuários de um cliente não sejam visíveis para outros clientes? Supondo que esta é a sua pergunta, isso é abordado através do uso da função Organizações no JSD. Agora, se…

I cannot provide specific directions here as there is insufficient info. However, from what you have conveyed you should be able to leverage native Automation for this. If that doesn't meet all your needs you may want to look at an addon app e.g. Automation for Jira or maybe even Power Scripts/Scriptrunner. Here is a good…

Please see this thread https://community.atlassian.com/t5/Jira-Software-questions/Migrating-from-Classic-to-Next-gen-Software-Projects/qaq-p/918856

I couldn’t say as I don’t have experience with it. I would suggest you reach out to the app’s support.

That’s strange. I would have expected the trial to include access to all gadgets. I’m assuming you are using cloud here. I would have expected there to be a link that says load all gadgets. I noted that there is a manage gadgets link in your image have you checked what that results in when selected?

 My apologies. I don’t know why but I was thinking Jira service desk when I was answering this question. I would suggest looking at an addon application such as Automation for Jira or Power Scripts. The only suggestion I would have within and addon would be manual via a filter subscription that runs say hourly and reports…

I would set up an SLA and when it breaches assign to another person then reset the SLA. The automation to reassign will depend on your details, e.g. how many different agents are you dealing with. As well, if you wanted to do round-robin assignment I don’t think that is possible.

here is an example automation. you will want to adjust to meet your needs. my advice is to make the automation as specific as possible (JQL and other conditions, e.g. include reporter if unique) so that you are accidentally closing 'valid' issues. you may also wish to email you or someone each time one is closed thru…

what do you mean by new button? where would the button be displayed and what would it do? You can certainly add a custom field (text, single or multiselect, checkbox, etc) but I expect you already know that?

@keith carlson, welcome to the Community. First let me convey that issues don't belong to boards they belong to Projects. With that said, how did you "delete" tasks? If you truly deleted them (bad practice for sure) by going to the issue and select Delete then they are gone as gone can be. However, if somehow you filtered…

captures my sentiments for sure

I assume you are referring to creating an issue w/in the application and not via portal/email since portal/email require specifying the project and request type. AFAIK, there is no way to disable the 'remember last project' feature associated w/ the Create function. You could look at creating issues thru an API thereby…