Jack Brickey Expert

I'm open to participate. My experience is w/ Cloud.

the Epic Burndown report is not available for NG. I would recommend clicking the Feedback link and letting Atlassian know you are interested

@Florent Michelis, this is an interesting SLA for sure. Here is something to try. I haven't tested but I think it may work. LMK... Create two different SLAs: TTR-NoDue and TTR-Due. Define your goals for each using the appropriate JQL, e.g. TTR-NoDue: duedate is EMPTY and priority = Highest... TTR-Due: duedate is not EMPTY…

@ふじしゅん, you can’t set swimlanes by story. I don’t understand creating sub-tasks as links. Jira has a unique sub-task issuetype by default that is created by under a story by clicking on the ellipsis in the detailed issue view. 

This isn’t possible at least in Cloud. The only options are groups, public, any logged in user, project.

@Joshwa Marcalle, can you elaborate how this is done. Maybe an example? 

When you say they are created in Jira can you explain how they are being added? Generally speaking a customer should be added at the project > customers screen. I’m guessing you are adding in Jira settings > user management level?

I recall seeing another member reporting something similar and will try to find this and reference. In the meantime I would recommend investigating any automations you might have especially any associated with addons.

I Agree with Fabio here on the prefix not influencing this. Below is a recent thread where an Atlassian (Andrew Heinzer) answered this more completely. https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-does-Jira-link-an-incoming-email-to-an-existing-Issue/qaq-p/983509

Where do the customers appear in the suspect project? Are they showing at the root Customer level or in an Organization associated to the project? How are customers being added, self-signup or invite?

You can’t do this OOTB. You could look at addons. I recall reading where others in the Community have used Scriptrunner for this.

With NG projects there are no permissions to configure. You simply add people to the project and the permissions are all defaulted.

it can't be used w/ "text" but can be used w/ a specific field, e.g. Summary !~ "repair"

Hi @Rayen Magpantay, let me start by thinking you for taking the time to engage w/ the Community. I will start by echoing some questions I see online frequently that don't appear to be on the public roadmap. For NG project, second to Sub-tasks (maybe more important that sub-tasks?) is release management. The ability to…

@Lewis Haidt, so i'm here at I think the right time but don't see anything new. Am i missing something? Maybe it is simply missed expectations about what these "rocket chats" are meant to be and how they work. Maybe it is like the AMAs that have occurred in the past? I don't have immediate question on the three short…

but they are there in Classic and you can still create classic projects. right? NG is designed from the ground up as a different solution for those projects/people that don't need/want all the flexibility (bloat?) of Classic projects. In other words, at least for now, you have options. 

yes that does capture the request. I noted there were only 2 vote/watchers so others that desire this might want to up-vote it. There might be similar requests out there w/ more vote.

あなたはあなたがあなたの目標に到達することができるのと同じくらいあなたがあなたを近づけるようにするEpicによってスイムレーンをセットアップすることができます。 そうすることによって、あなたは物語の下で各叙事詩のスイムレーンとサブタスクの下にあなたの物語を持つべきです。 私はグーグル翻訳を使ったので、それがここではっきりしていることを願います。 :-)

IMO this will never be allowed. Next-gen project types are sort of the 'answer' here by doing away w/ workflows altogether.

@Дмитрий Смирнов, i'm confused here. In your original post you indicated "When this rule triggered, comment is added...". That tells me you have an automation rule that is running and that rule is being run by your "JiraSDAdmin" user. So it is that rule that is inserting the comment. Now, maybe you are trying to remove the…

I'm struggling navigating the German in the images but my first guess would be that the workflow doesn't support the transitions. the log seems to say it is failing to move to "in progress" and also to "Resolve this issue" but succeeds to "Close". commentary: it is odd that you are closing an issue that is breached. on the…

if you are an admin... Jira settings > Issues > Priorities Note: * these instructions are for Cloud. Server will be slightly different * Priorities are at a System level so changing will impact the options for ALL projects

yes. i would recommend the use of "allow to transition from all". If you simplify your workflow where every status can transition from every status using the "All" transition then it simplifies the progression. Of course you should give some thought to this to ensure you don't want to require a certain order to your…

Pulling the discussion back into this thread.... Regarding removing the extra "Business Objective" field you simply need to click the "Remove" link to the far right of the one you no longer want.

Check your notification scheme (project > project settings > notifications). Look at Create and Comment and ensure that it includes the agent role. This should ensure that your agents are notified when an issue is created or the customer comments.

This is quite confusing. What do you mean by “title”? Are you saying the “request type” changes or summary or something else?

@María López Carrasco, I’m able to change the epic name when I view the detail issue view. Are you sure that you have the Epic Name included in that view?

You can choose to either specify one or more agents by name using “alert user” or you can add a comment which would result in a notification going to the Assignee. You can also consider the Automation for Jira addon which has more automation flexibility.

Correct. It really depends on what tone.nunes@communitybrands.com ultimately is looking for.

Hang on a second. You can set up an incoming email handler that will create an issue in the project of your choice. The only caveat is that you will need to use an actual user account as the default user. So anyone or any application sending an email to the email you set up will create an issue with the default user as the…