Jack Brickey Expert

@Varun, I’m a bit confused. What statuses are mapped to the “tested” and “tested-2”. Why did you need to create a new column and I assume new status in your workflow? Is the old “tested” the right most column and equivalent to “Done”. You can have ‘done’ or ‘tested’ issues age off the board by adding a sub-filter to the…

Sort of... you can use automation to alert an agent or send and email to them. It looks something like this... WHEN Issue created IF Issue matches reporter in (xxx) THEN alert user yyy

you can create a report for each team. Go to project > reports, create a new report based upon SLA, add a series and use JQL to define the team. If you use Groups and place all the right folks into the group then you can use the Group in the JQL. You could have one report that shows all teams or individual reports.

yes you can do that. You should find that info in the documentation but here is an example...

let me know if it works for you and if so please consider accepting the answer as it might be useful to others searching for the same.

the only roadmap we as users have access to is here and I don't see it. However, I'm not sure it really is all inclusive. Strongly encourage the use of "Feedback" button.

p.s. use the "Feedback" link to share your thoughts w/ Atlassian on the desire for managing releases.

Correct but it is often asked for and given Next-gen is new I expect it will be added and likely this year. I would recommend switching to Classic projects if you want to manage SW projects. IMO, NG is not ideally suited for full SW management but that is just my opinion.

go to project > project settings > people and see if they agent is indeed listed there as an agent. If not go to project > Invite team. Note, these instructions are for Cloud so if you are on server they may vary slightly.

no i mean that there likely is an "existing" rule that is adding the comment. inspect your current rules and if you find it there then remove the comment from the automation.

First, you mention Service Desk server v7.12. That would be Jira Software not JSD. The latest version of JSD is 3.16. That aside, are you trying to create custom fields for start and end time? These don't exist by default, at least not on Cloud. If you want to create new custom fields you can do so using the custom date…

actually here is the article it indicated Feb 26th is cutover.

I suspect this is in the Automation section --> project > project settings > automation inspect all of the rules there.

@Diluka Talagala, how do you want this info reported? you can create a JQL that will return a list of all issues in a release and you can include columns for Story Points, logged time. JQL ~ project = abc and fix versions = 1.4

@[deleted], if you are an admin go to the portal and click Customize. in that screen toggle the new view. Some things to note here... * this is going to become the default view soon. there is an article out there showing the timeline but couldn't immediately find. Regardless it is very soon I believe. * you will have a…

I don't know about "previous" month but wondering if you can use something like this... status was not done ON endOfMonth() and run it at the end of each month? You could set up a subscription and have it run daily. TBH, I have not used this function so unsure if it is what you are looking for.

if by active you mean currently licensed (paying for)... Jira Settings > Billing > Bill Estimate you need to be an admin of course.

have you checked your notification scheme closely? have you found definitive evidence that notifications on comments is in fact occurring in some incidents? If so then you need to look closely at what is different w/in JSD if anything. Keep in mind that notifications are not generally sent to the user making the change…

This is not available w/in JSD. You might look at addon apps e.g. JETI or other. I don't have any personal experience w/ an addon that would do this however. The "...my company email as sender" might be tricky from w/in the JSD app. 

@Darlene Ashleigh Jeter, do you want to automatically assign issues to a certain agent? If so what criteria dictates this? Are there multiple scenarios you want to handle, e.g. issues of this type go to agent-1 and issues of that type go to agent-2? * You can consider using Request Type to assign to specific agent * you…

great article Erica! Put this on the "things you need to consume before becoming a member" reading list. :-)

@Demi Benson, So to be clear are the users that you want to be able to view JSD issues JSW users? Here is the deal on sharing for cloud JSD: * if your JSD users are Customers only and do not have JSW licenses the only option is to use Organizations, disable "Organization added" notification (prevents everyone in the org…

Good article Meg! Last week I now have the frame built for my base cabinet that will house my sanding station....oh wait...maybe you meant more closely associated w/ work. ;-) In that case: * I completed a pricing proposal for an OBDC logistics opportunity for 720K units annually * I designed a new dashboard for our…

Jira scrum boards represent a single active sprint only. One thing you might be able to do is to use a kanban board and have 'sprints' as swimlanes. So instead of columns you have rows. Something to try. You may find that you will want to create a custom field to represent sprints or maybe just us Labels. This will allow…

but a word of caution here. If the teams are also using ranking on the individual boards you will be changing their ranking potentially and vice-versa. Be sure to discuss w/ the individual teams. At least this is my understanding I haven't played w/ cross board ranking for a some time now.

do you have "Resolve Issue" permissions? 

i suspect that you have a required field that is not exposed to the portal. Try to create one using the application and see if there is a field that is required. If so then go to project > project settings > request types, edit the request type and add the field.

My suggestion was to have your IT create a login page for your customers on your internet page. Your customers would log in and on the resulting page the widget would be accessible. In other words, the login would be outside of Jira. This is a common practice for customer portals on company internet pages. Consider every…

I’m sorry but I don’t understand your question. Please review this document as a starter to SLAs. https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html they don’t relate to reporter and assignee. SLAs are timers that reflect the commitment to resolve an issue based upon things like priority and…

Unsure. Are you experiencing this. Can you explain what you are seeing specifically?