Jack Brickey Expert

Are you able to reenable. If so does it disable again? If so I would recommend reaching out to the addon’s Support directly - Code Centric Support

Unfortunately this cannot be done. As you can imagine this could become very challenging should Issues with data exist.

@fatoumata Sall , Tout cela est géré via les notifications du client dans les paramètres du projet. en supposant que le client que vous souhaitez notifier est le rapporteur ou un participant à la demande du problème en question, il recevra des notifications pour chacun de ces événements. c'est assez simple et il se peut…

I would likely consider Tempo addon for this since you are looking to incorporate developers working hours.

No. Customers belong to organizations. So you would end up being able to create filters by organization. You could create queues by org too. The system automatically records what .org they are in. 

Yes Jira doesn’t really map to creating list as columns I think. I use Trello for that as well. 

That is precisely how Kanban and scrum boards work. Columns are mapped to Statuses.

Glad to help. Sorry I missed seeing this issue originally. 

Pulling out the key to the final solution from the longer thread here. if you wish to have your agents use the applications “create” issue button rather than the “raise a request” link in the sidebar please be sure they set the “Request Type” in addition to setting the Reporter to the customer. Without doing so the…

You could consider adding them to Organizations. In other words use Organization feature and add the department members to their respective organizations.

@Allison Hytha , image 1 is not from a NG project so now I’m thinking your questions simply are for a Classic project. The second image is what is shown in the Version report. 

Add parentheses... project = MOBILE AND issuetype = Story AND (labels is EMPTY or labels != ASIS)

Where are you accessing the workflow? Go to project > project settings > workflows. In this view you should see all workflows associated with all issuetypes you have defined for the project in question. Edit the appropriate workflow and you will want to associate a screen that includes the desired/required field. Add a…

Glad to here it. 1) so Jira Notifications are via email but I guess you are asking for an email notification thru Jira’s notification process vs. the alert? If so you could consider changing the action to be some event/update that results in an update notification. Of course this will not be a targeted notification to a…

First I would recommend against using Labels for this but rather use Components or a custom field. Now, the question is do you ONLY want a notification if Finance or do you simply want to differentiate them from the pack? I would recommend creating a unique Queue for Finance if you need to see/process them uniquely. You…

you could also consider an addon e.g. Automation for Jira or other in conjunction w/ a custom field to send notifications.

when you create and save a filter you can then setup a subscription for that filter to run and email the results to a group. After saving the filter click on Details link and you will see this. Here is some documentation that discusses this further but pretty self-explanatory.

Hi Steve, i was thinking that the blank comment is resulting from some automation. Now I don't understand what you mean by the email is connected to the help desk user account. Are you saying the email you are using is setup a an Agent? Certainly that isn't necessary or wise I think. I understand that you might want to use…

Hi Levon and welcome to the Community. The way boards work (kanban or scrum) is that the columns represent the status of the issue, e.g. To Do > In Progress > Done. As for illustrating the assignees work it can be done a number of ways e.g. * using the avatars to filter on the assignee * using a quick filter "Only my…

To the best of my knowledge flagging will not create a notification. Flagged issues will highlight on the board which is nice. You can also create a JQL filter and subscription that might meet your notification needs. Such as... project = abc and flagged = impediment and status = xxxx run it every hour and send out to the…

@Sherryl Radbil , I realize this is an old request/question but it was discuss recently in our online Community forum as an example of a missed question. Unfortunately, for various reasons some questions fall thru the cracks. Sometimes this is due to folks not knowing the answers, sometimes it results from limitations in…

Ok, i see so you are at the associate step where you are mapping current status to new status in the target workflow. I'm not sure TBH because I too would expect that if you are in fact looking at the target workflow then the statues should be present. I would really need to see this firsthand to better assess which isn't…

I was pondering this further and looking at the SLA method and while I still would consider that path it can get complex when trying to 'restart' the SLA every time a comment is added. Basically, you want to start the SLA on issue created and stop on comment for customer BUT also 'restart' on the same comment which is the…

As stated I would recommend you use SLA for this. If you concur and need assistance with doing so LMK.

Have you reached out to your admin to research as the error suggests? There is insufficient info here for the Community to readily assist.

To be clear you are saying that you have a workflow with let’s say 5 statuses but you can only transition to say 3 of the 5. Is that correct? Are you sure you published the new workflow? Can you share a snapshot of the workflow? 

Glad you found. Can you please add the solution here for others to benefit in the future?

I assume you are speaking about Cloud. Unfortunately no. I wish there was as well. I find myself switching back often.

Unfortunately no you can not do what you are looking to do. Even in Classic templates these fields are system fields that will exist as they are defined.

You have to be an agent to ‘work’ on JSD Issues. A JSW licensed user can only browse and comment as a collaborator.