Jack Brickey Expert

I took a quick look at the native Automation but don't think you can copy the comment. You could make a comment whenever a non-agent adds a comment and the comment contains some string, e.g. "make public" but I don't see how to copy it into the action comment. You might look at an addon like Automation for Jira or…

what information do you want to share. Again if it is just a list of issues w/ columns including things like: status, assignee, etc. then the method I mentioned would work. Any URL that resolves to the Jira application will not be accessible by a non-user. You must have an account to view anything inside of the application.

Thanks for posting @Community Manager ! Great tip for sure. It reminds me that I need to turn my Summit presentation into an article. I need to find some time to make this happen.

interesting. so you add them as a user via User management and uncheck any/all application access so they are not paid users. you do this rather than adding customers via the project > Customers, Add customers screen.

@Alexander Bondarev , if the customer only shows in Jira Service Desk under User Management they will not show up when entering names in groups. Example below

@Alexander Bondarev , you cannot add customer to a Group only Jira users can be added to a group. At least on cloud. Unless I am mistaken.

@Johan Törnblom , well I'm scratching my head here because AFAIK you can't restrict the type of issue that can be created by a user. There is something here but I can't lay my finger on it at the moment. You might wish to open a ticket w/ Atlassian support

you have two JSD projects: Contessa and Test. I'm assuming you may wish to retain the Test project for testing so simply ensure that there are no customers for this project. As an admin or an agent of the project you will see this in your portal view but when Contessa customer go to the Help Center they will not. 

That is generally how it works OOTB. How is the Assignee being made? It may be that you have it defaulting to the project lead? 

No. You must be an agent to share a comment with a customer.

That is not possible at least OOTB. Might check addons but not aware of any option.

Well dang! I only thought I saw it there. :-( normally you would open a ticket with Atlassian Support . With that said I have never reported anything on the app and when I go to Jira.atlassian.com I don’t see the app as a project but only did a quick glance.

i just checked my iphone and indeed no QF options. It is there on iPAD so I guess it is not supported on smaller screens. You might want to open a request w/ Atlassian for the suggestion.

as an agent you can share w/ an organization. if you have "organization added" enabled in customer notifications then every customer in the organization will be notified when an issue is added w/in their org. You can add an announcement banner on your portal if you want to share a message w/ all organizations/customers.…

yes in both cases. as Joseph indicated deleting issues is almost always a bad idea. the only time it is not is when you truly do not want any record of its existence, i.e. a Watergate situation. :-)

I just checked on my iPAD and I have ellipses in top right where i can access "Filter board". Clicking on that produces the quick filters. Haven't check iphone.

If you are an admin or your admin has allowed you delete permissions you could delete it. If on cloud click the ellipses in the issue view. Otherwise you could temporarily change notifications and close it.

Sounds like a big to me. I would reach out to Atlassian Support.

None that I’m aware of. You can continue to search the community here to see if there are any clues. While they have introduced a login-free widget (read here) the user still needs an email as part of the identification.

@Michael Prewitt , is this the case on all projects? Is it possible you are on cloud and one of your Next-gen projects is not showing Reports? For NG you need to enable the feature under settings > features.

N@Shaikh Arif Mohd Mondal , Atlassian is now supporting a change to the cloud URL so if that is your only motivation I encourage you to reach out to Atlassian Support.

Currently all users must have an email including customers. There is an open suggestion you can watch/vote - JSDCLOUD-4935

What do you mean by “unlogged”? If you mean they are not a Jira user then you cannot share the filter with them. What you could do is to set up a subscription and have it mailed to you daily then setup an email rule for the email you receive and forward to them. They of course will not be able to click on the links.

Here is the link - https://support.atlassian.com/contact/ For future reference, you can also find under the Explore button in the menu bar at the top. Note, if you are on a starter license then you are limited to the Community for support.

If you remove them from within the project they only lose access to that project. Note any issues they opened in A would remain but they would loose access to them.

This isn’t a typical situation but here is what I would check. This assumes you are an admin. go to project > workflows and see if you have a separate workflow for Epic. Assuming so edit the workflow and check the create transition for a Validate step that limits who can create. Also inspect Condition steps.

This is something you will likely want to reach out to Atlassian Support to investigate if it is persistent across all browsers.

You cannot and I really dislike that you cannot. :-( suggest you provide feedback via the feedback link

keep us posted here. it is a new feature/offering so interested in how it goes for early adopters.

yep scriptrunner can be your friend here. I should have indicated no means of doing so OOTB.