Jack Brickey Expert

you might want to read this article

great! there are some good threads out there for automation. just search the Community for connecting JSD and JSW w/ automation.

ok got it. makes sense and as you have found your really can't get there natively. You will need an addon, e.g. Scriptrunner or Power Scripts, to name a couple, to capture and record the date when the transition occurs into a date custom field. I don't know of any OOTB solution for this.

So you seem to be talking about JSD but posted this in Jira Questions. If you are actually talking about JSD IMO, and others, it is best not to move the ticket at all but rather: * create a status that applies to issues that need superstars * transition the issue into the superstar status * create a linked issue in the…

and if you are using Next-gen you add a rule under "manage rules"

so Answered is a status then? there isn't a simple JQL function for when an issue transitions from one status into another but there are options. * you mention that folks forget to set the resolution or move to Done. If Answered = Done then just get rid of Done or once transition to Answered then use automation to…

I assumed the same but never really interrogated. I expect that it includes Done issues even if the done issue have aged off the board.

it doesn't disappear from the project but may from the board. If you want to find the done issues go to the advanced search and enter the following... project = myproject and status = done or project = myproject and resolution is not empty replace "myproject" w/ the name of your project

if by "answered" you mean resolved then use "resolutiondate". 

ok got it thanks. i expect this is the Assignee field. So now where did you create the group? Is it under Jira settings > User management > Groups? What happens if you start to type in "jira@..."?

hi @Cyndi Edwards , I cannot say for sure. I would suggest putting in a request for info w/ Atlassian Support.

so it would be odd if these statuses do not exist in any project/workflow defining the board. I encourage you to look closely at the filter defining the board and check all workflows associated.

but there is not field called Group. in your image you show a field that appears to have "currentuser(),RI..." selected. Is this maybe the "Assignee" field or something else. You said your created a group but am wondering if maybe you create a user "jira@ibm-emessage"?

people field? there is not field in called "people" that I'm aware of. Maybe this is a custom field in your instance?

in the image you have provided what is that field you are focused on. there is not group field to search on. What are you trying to accomplish?

there is no way to do this unfortunately. you can explore addons in the Marketplace.

is this the native Automation or via an addon? The native automation does not, AFAIK, have any concept of a calendar. Tell me more about your automation. You might need to go w/ an addon, e.g. Automation for Jira and use Scheduled automations.

Ok so yes that is what you should see in the backlog view and it appears you are. So are you asking to see the same thing in the Sprint board? If so consider using a dashboard and maybe the sprint gadget or similar. 

I just tested and it works for me fine. Maybe there is a configuration for this but TBH I do not think so. You might reach out to Atlassian Support.

yes of course. these are just statuses and you can add new statuses to meet your needs.

ah, but i seen you are on server so maybe those don't exist? that would be unfortunate for sure as they are quite useful.

I must be missing your requirement but as written it seems you just want to ensure a field isn't empty or must be modified to allow transition. Assuming I am not off base here, the following options should meet the need. 

cloud is a monthly subscription. AFAIK there is not annual option.

correct only admins can create Classic projects.

i wonder if the status list is cached and once you begin to use the new status it is added? There may also be a limit on the number of statuses or maybe a scroll bar will appear. For me I always start typing and then select whenever i have a long list because searching thru a long list is cumbersome.

I would suggest you provide the steps of what you did or the link and relevant section for what you did so we can better assess the possible issue here. FWIW, the way to control access to projects is via the permissions. A good article is here. 

You can remove someones ability to Delete issue by going to project > project settings > permissions and edit the permissions for "Delete issues". Note you posted this under Jira Questions but it appears you are talking about JSD. Regardless, the instructions are the same.

@Hakeem , where do you expect to see the SPs and why do you expect to see them there? Can you provide an screenshot?

You might wish to reach out to Atlassian Partners and find a consultant in your area.

you would do this as part of your goals. simply add a JQL that defines something unique and use "No target". For example, you could use a label, e.g. "no-sla" and apply that to any task you do not want tracked then use something like "... AND labels != "no-sla"" on all current goals then add a goal that would be "labels =…