Jack Brickey Expert

You can simply create a filter to capture the issue you want, e.g. project = myproject and resolution = unresolved, save it and set up a subscription to email the group daily.

You will need an automation/scripting addon for this (Automation for Jira, Scriptrunner, Power Scripts, etc.). The details will vary depending on your choice.

You should be able to access here - Jira settings > billing details

that link is for Jira please ensure you have followed the steps in this article.

Mary, ok so hang on a second. I think i see a (the?) problem. It appears you are using the Jira incoming email handler rather then the JSD email channel. Please have a look at project > project settings > email requests. You should have your test email configured there. I may be mistaken as you are on Server and I on…

but did the issue get created? Understand that as an agent the notifications will be different, i.e. need to look at project settings > notifications.

@Michael Laugesen , can you elaborate on your problem? How are you attempting to create a board and of what type (scrum/kanban)? Is the project for which you plan to include in the board NG or Classic? I expect your post should be a new question but unclear as yet.

hmmm, so she is an agent and a customer? That can cause issues in my experience and I recall removing my agents from the customer list as a result of these issues I experienced in the very early days.

Can she create an issue via portal? If others are creating issues fine I would look closely at the differences between them. I assume the customers are on the same email service.

With JSD your licensed user are only agents, not customers which are free. Make sure that the those users trying to create issues as customers are indeed listed as customers unless you have it configured to be public - “anyone can add an issue”.

I assume you have verified that she is a customer in the project under the email she is using?

That was what my answer refers to there is only one outgoing email.

you cannot. Might watch vote for this - JSDCLOUD-2075

Why not use the created vs, resolved gadget and set your window of time?

you would need an automation/scripting addon. Check out Automation for Jira, Scriptrunner, Power Scripts. Maybe you already have one of these or other addon.

appears to work ok for me. where are you looking exactly?

Roadmaps is a component of Next-gen projects so I think the better question is - when will Server get NG. I would bet never but I guess never say never. :-)

lol...they look almost identical! 

you will find this under the detailed issue view by clicking on Transitions under Activity. At least that is where it is in Cloud and I think it is the same/similar in Server.

@Bill Westerman , is this meant to be a question or discussion or something else? Based upon what you have stated here I would point you to either Next-gen projects in Cloud that has a very simplified roadmap concept or if you need something more fully featured check out Portfolio by Atlassian.

are you asking for how to construct a JQL to find issues where a custom field has certain value? Or are you asking for how you determine a custom field's ID? former: using JQL ... mycustomfield = xxx latter: go to Jira settings > issues > custom field and find your field. on the right click ellipses and Translate. Look at…

By default NG permissions should be on. You can enable/disable under the Jira Settings area. I’m not where I can check the exact location but it is pretty easy to find. 

Changing to “user who triggere” should work but seems to not be. I would recommend creating a new automation that replicates the current and then delete the old.

Yes. Lock the doors and throw away the keys. :-) seriously, it is not a good idea to open up the doors and allow multiple people to have full admin rights. Creating “classic” projects has become more complicated and needs a watchful eye IMO. If you are on Cloud the you might consider allowing users to creat Next-gen…

I would expect you would need to change the “then do this...” to transition to waiting for support. Can you edit that automation rule?

Your automation references Respond to Support but what I see is Waiting for Support. Can you verify? Also what do the automation logs say?

@Stephanie Kohne , i heard back that they could not reproduce the issue on their side. Their only thought was maybe you were not updating the screen and while possible I would expect you verified that? I have not seen it in my instance. Did you hear back on this and if so please update us here.

Do you want to show "Closed" or "Resolved" issues? You can use Status = Resolved or Status = Closed. However, I suspect what you really want to do is to leverage the ResolutionDate as that is the proper method (IMO). Note that you need to ensure that the Resolution is always set when an issue is marked as done (likely…

you can have different projects for each customer and setup two different emails. However, if you want two different branded portals you will need to consider an addon that will allow you to have different portals for different customers/projects. I'm in the process of assessing this as well.

For your ‘must have an epic’ requirement you could make the Epic Link field required in the Story and Task workflow via Validator.