Jack Brickey Expert

I’m not sure what you mean by percentage. Do you mean you want to monitor/assess: * the number of issues resolved in a fix version vs. the total planned * the number of story points per version vs. the total planned * Something else? once I understand your goal better I will try to offer some suggestions 

Once you have permissions, here are some ways to see Closed issues. * Create a filter like this - project = myjsdproject and status = Done * use the above filter in any number of dashboard gadgets

First what do you mean by “agents”. The only reason I ask is that term in the Atlassian world refers to licensed users of Jira Service Desk and for sure they need the ability to own issues thru closure. Regardless, if you want to control the permissions of users in a project then you need to be using a Classic project…

 I would start by reaching out to your admin. 

There is no means of adding color to rows in a filter list. Maybe there is and addon but not familiar with any. Consider exporting to excel and using conditional formatting.

Permission schemes only apply to classic projects.

try this to start... * create and save this filter (tweak as necessary) - createddate <= startOfDay("-2w") and status in ("Waiting for Support", "Waiting on Customer", "Waiting on Technician", "Hold") * create a subscription that runs daily for this filter note: you may wish to simplify the filter moving away from the…

what defines "dependent" are these links? There isn't a good way OOTB to assess if an issue has links using JQL. Scriptrunner (issuehaslinks) and other addons can help with that. you could consider automation to set a custom field (haslinks) whenever a link is added which could then be worked into your JQL. But nothing…

english version of JQL "(fixVersion in unreleasedVersions() OR fixVersion is EMPTY) and (status != Done or (status = Done and resolutiondate >= startOfDay(-14d) ))"

Sí, si libera, cualquier problema en la columna Listo (columna de la derecha) desaparecerá. Alternativamente, puede agregar un subfiltro para eliminar los problemas realizados después de un tiempo. Ejemplo... "(fixVersion en versiones no publicadas () O fixVersion está VACÍO) y (estado! = Listo o (estado = Listo y…

Sí, pero hay una limitación de 1000 problemas a la vez. Solo usa el filtro el proyecto no está vacío

if you mean "you" literally then simply add - assignee != "you" where "you" is your userid. if you mean "you" equates to the current user then simply add - assignee != currentuser()

but not if you are on Cloud or unless you are a System Admin for Server.

have a look at Earl's response in this thread haven't tried it. LMK if it works for you or not.

Hi Patrick, I don't think the Community is the right place since most of us here are users like yourself. Usually, when you are working with Support on an issue you have the opportunity to provide feedback via the survey link that is sent. There is also a feedback link under your avatar (at least for Cloud) you might try…

are you wanting to simply include a link to the image or the image itself. if a link then just click the link icon or cmd-k (mac) and paste the link and provide text to display (optional). If you want to paste the image then use the insert image/file icon or just copy/paste.

if this is Cloud I would recommend you reach out to Atlassian Support as they are the only ones that have the necessary System Admin access to look into this. If Server then reach out to your system admin. There are many reasons that could cause performance issues (memory issues, VM sizing, runaway processes, network…

the users that appear in the Assignee field has to do with permissions. Also, note that only agents (JSD licensed users) can be assigned an issue.

yep this is unnecessarily confusing.

For the widget you must use anonymous access. You might look at addons depending on your requirements. 

How are you creating them? Please share screenshots of your process.

You would need to create a filter that evaluates each field of interest. example assignee is empty or fixversion is empty or.....

You can (or used to be able to) connect Jira Cloud to you PBI account. Here is an old thread on this - Instructions-for-configuration-usage-of-the-JIRA-content-pack

You will need to leverage automation addon as a listener when comment is added. You will also need to ensure there is a reopen transition from the closed status.

@jrii , when accepting your own answer in scenarios like this please document your answer so that it might benefit future searchers.

Are you asking about how to transfer comments made to a JSD Issue into a JSW issue automatically? Are the issues linked? I would direct you to use an addon. I use Automation for Jira but also consider others Scriptrunner or Powerscripts especially if you already have one of these.

Ah, yes. You must set the project up for anonymous access. Try this article - set-up-an-open-portal

Are you trying to use “*” as a wildcard? This is not supported. Can you remove that and retry? you may find this article useful - advanced-searching-operators-reference

Can you check if you can assign an issue to one of the users you cannot mention? If you can, then the permissions should be fine. If not then the user needs to be added to the project via permissions.

I suspect they are replying to the initial email sent by the reporter rather than an email sent by Jira. When Jira sends the initial ‘issue created’ email it includes the issue key in the subject along with metadata. This ensures that replies to that email are entered as comments rather than a separate issue. Please check…