Jack Brickey Expert

One final thought, be sure the user defined under the “run rule as” has permissions to invoke the transition. Beyond that, without actually looking at your instance I’m limited on ideas. The one thing I would suggest, as I did above, is to take an example issue that you are sure is failing the transition action and attempt…

Correct

Yes

If you switch to the old view (disable Jira labs) you will have access to Create linked issue. Alternatively you can use clone, move and link but that is messy.

Maybe it’s time to stand up that cloud instance you have always wanted. ;-)

I would also suggest not using Epics in this way. I would suggest instead using Components.

Users are billed if they are active. As soon as they are invited they are active and when you deactivate them billing ceases.

You certainly could create a role field and it would meet your requirements. However, you might consider using the existing Components field as it has the added benefit of being able to set the Assignee based upon the component.

Correct

You cannot truly archive a project unless you have Datacenter. The work around(s) can be found by searching the Community. Here are the results from my search. Basically what I do: * create a new permission scheme and call it “Archive” that removes all access for anyone but the Jira Admin that has browse only, or whatever…

* click on Queues * select the queue you want * click on ellipses and select edit queue * select the JQL text in the "filter by" field and copy it * exit out or simply click on the magnifying glass * select advanced search * if necessary click on switch to JQL * paste in the copied text and hit return if you are having an…

you are on a Next-gen project which does not support or require Workflows at least in the classic sense.

yuck :-(

Hi Michel, and welcome to the Community. This is in fact an oft discussed task. If you look to the right under Recommendations you will find some potential posts that can detail. You can also perform a search on "linking JSD and JSW". Here is one I answered before - JIra-service-desk-and-Jira-Software here is some…

or you can create a group (myteam) and add your team members to it and use... assignee in membersof(myteam)

Agree - use bulk edit to add FV to issues.

Hi Anne, im not sure what you mean by closed portal. You should be able to add the widget to any webpage that can be accessed by your JSD customers.

I have de-spammed it. The issue is that the spam filter doesn’t like posts with code and some html text.

It may be you are on Next-gen which does not support versions yet or you are on a non-SW project. Or maybe something else. Can you provide more info, e.g. screenshot.

Hi @Jonathan Jackson and welcome to the Community. Roadmap is a unique feature of Next-gen projects and boards are separate features. As such the roadmap can’t be automatically created from a board and vice versa. Personally, I’m unsure how something like that might work and would expect many users like them separate. That…

You can certainly create a department custom field using a select option (drop down). With 40k employees I’m guessing this would result in a long drop down. You might consider a cascading field so you could group functional groups in the first field and the second would be department numbers based upon the functional group…

@Rob Horan i am not sure precisely what is searched via portal. However, I just did a test in my Cloud portal and was able to find text in comments. I went to Requests and All then successfully searched for “zebra” which I had previously placed in a comment on a single issue. Maybe it is different in Server but certainly…

Sure. You can create a filter and set up a subscription for that filter to run weekly. Filter would look something like this - “date of birth” >= startofweek() and “date of birth” <= endofweek(“+2d”) if you have start of week set to Monday then this should cover Monday thru Sunday. Set subscription to run at say 6am every…

yes, sort of, maybe :-) you could use something like this (some testing tweaking likely required... createdDate >= startOfday("+22h") AND createdDate <= endofday() create and save that filter and setup a subscription to run before the end of the day

Hi Clarissa, I thought I would pass this article along to see if helped. 

but there should not be any waiting required is my point. I recommend you view an issue in the "old issue view" and click on the workflow to ensure your workflow changes were published as expected. if so you should certainly be able to see the status. if not go back and edit/publish. make sure you don't get an error like…

I would refer you to the documentation. Here is one overview article. It is all quite doable just need to be diligent about how you setup permissions for each project as Joe eludes to. By default permissions are pretty open and when users get added to Jira they typically go into a common group, e.g. developers or…

next check for any required actions in the transition. You can analyze the properties (condition, validator) or a quick way is to take one of the issues that is failing the automation and manually try to execute the action and observe the results.

if your project is Next-gen Epic Link is not supported.

I use the same addon and had a quick look at being able to assess contents of comments but was not able to immediately figure it out. May not be supported but for some reason I recall seeing this. I would recommend reaching out to Codebarrel support directly an inquire about this or review their documentation.