Jack Brickey Expert

Can you go to User management and find the user and look at show details. Feel free to share here.

Hi @arti_b_patil , I don't understand why creation of issue by email is not present. Has the admin not set this up yet? If not is there a reason?

So it was a regression that was fixed?

Let me know if you remain stuck

To restate... whenever a subtask's custom cascade field is updated you want to update a custom date field with the date of the subtask change. Correct? assuming so the following should work. Trigger - field updated, custom field Condition - Issuetype = subtask branch - related issue (parent) action - edit issue (which will…

Hi @David Whitlock , I would refer to this as a multi-project board. If your projects have different workflows this can be managed within a single board by ensuring that the appropriate statuses are mapped to the proper column. This likely means you have one or more columns with multiple statuses. for example let’s say…

There is not enough information here to assist. Please provide the following: * list of fields being used in import * types for any custom field used in import i recommend trying to import a single issue and if error occurs please provide image of CSV with headers and values. 

Hi @Gustavo Moraes , is it possibly under “More” in the issue view for a given issue? Can you click on Configure if not there?

Hi @Apryl Harris , I'm not sure I understand the use case. you have a single select field. Is this cascading as mentioned in title of post? If so why? What is the purpose of capturing the date? If it is simply to record when the single select field as selected/updated I would either do this with a comment or if needed a…

Thanks for the update

Let me better understand your use case. How often will the value of this query change? Is it possible to use labels? Is there a static list of values?

Hi @Alex Recinos , I'm not sure you can TBH. Your first image obviously is from server, and I suspect you have migrated from server to cloud and experiencing migration shock. 😉 so there's nothing you can do to the left side bar to simplify it. To the overall layout is set and cannot be re-shaped. The only thing you can…

Yes that seems to align with the workaround ideas suggested in this post. 

You could likely inspect for URL in the last comment following the transition (trigger) and if none found the email the user or even revert the transition if desired. But this is after the fact. Again if this URL is a requirement then I would use a custom field.

Hi @Calvin , I do not know of a clean way of dealing with this. Here is an old post and response from Atlassian member - How-to-Capture-Original-Reporter-Information-on-Forwarded-Emails . You will note that the mentioned suggestion captured in that post is marked as won't do. If you can somehow have a forwarding rule…

Hi @interne Organisation , it may be possible to use a web request action depending on the calendar system. Or if the calendar system can process emails to schedule events that could be used. You need to assess the external calendar's capabilities and APIs. 

Hi @Mahanth Prudhvi P , there isn't any means of requiring a user to add a link to a comment. If you need a link consider using a URL custom field and requiring on transition using a Validator.

Hi @Becky Brooks - MCP Gateway for Jira , be sure to add a disclaimer that you work for the vendor when are recommending an app from your company, this ensures transparency.

Thanks for clarifying!

Hi @Rodrigo Riveros , it appears that you are trying to use the search box at the top of your list or board view to filter or all issues containing a certain value within your custom field. Is that correct? If so, unfortunately, that is not possible using the search feature. You can check the filter option on your board to…

@Klaudia Schön_Deviniti_ , Can this be extended to the free text field that Yuliia was inquiring about or is it limited to the Agent assignee field?

Hi @parteek.kumar , I think that the error indicates the cause. Check with your IT department assuming this is who administrators your Office instance. 

Hi @yuliia , you should be able to search using JQL on the View all issues page. For example you might try something like this… project = abc and User ~ Fred

Maybe someone created an issue type at a Story/Task tier and named Epic. Epic of Epic isn’t supported. 

Hi @Santhosh Raj , if you simply export all fields you will get the request ID. But I wonder if terminology is getting in the way here. In any event try a small sample and export all fields not just what is displayed. 

Hi @giorgio rastrelli , Assuming you have the necessary permissions then when you are in the portal, you can click on the request lozenge in the upper right and select created by me . Once in that page, you will see ellipses In the upper right if you click on those ellipses you will be able to manage the columns. I do not…

Hi @Dee from Texas , I am a bit lost. Let me see if I understand. you have one email address configured to receive email requests for your JSM. Is this a custom MS Exchange address or the email provided by Atlassian for the project? Then you have other MS Exchange email address used for various support scenarios and you…

Hi @Mariah Branch-Pouplier , I am unaware of this being possible. Maybe Data Center supports this but would be surprised. You can have an issue level above Epics called Initiative. Is that what you refer to possibly?

@Dirk Lachowski , to be clear, I am a user of Atlassian products like yourself. So my input is based on my own experiences. With that said... I have not used this feature as yet. What I continue to do is simply creat a linked issue in the appropriate JSW project. I will see if I can get further insight and find someone to…

That is a third party app that must be purchased