Jack Brickey Expert

Might I offer an alternate solution? How about creating a status for the JSD workflow ("outsource", "hold", etc) and have the SLA pause on that status? I use this all day where development activities are concerned. If the customer request requires development I move to "Development" and pause the SLA. This keep the…

While that may be true, and with the acquisition of Codebarrel (author) Atlassian may decide to take away free they may also plan to offer unlimited for free by integrating. I plan to discuss the future of A4J with Atlassian during the 2020 summit. Regardless, the longevity of the addon is solid IMO and is one of the best…

Please vote/watch - JSDCLOUD-5974 

There is no OOTB solution for this. Consider Automation Lite for Jira which allows for 300 automation executions each month. Be sure to create an automation that is triggered very specifically so you don’t run out each month.

I recommend you review the getting started articles with JSD to familiarize yourself with JSD concepts and terminology. The way it basically works is you have a Help Center which is the main landing page for your JSD customers. On that page you will then have many portals (child pages) that represent the various JSD…

Correct.

You don’t use Excel but you can use CSV so create your excel file and save as CSV. Here is a good article - creating-issues-using-the-csv 

If you are looking for some table that shows the time logged on issue by user, I don’t know of any OOTB solution.

You cannot edit directly “in” Trello. If it is an attachment the you must download. Rather than attaching the file consider adding a link to the original file (google docs or O365, share point, etc). When the user clicks the link they will be taken to the source in a new tab where it can be edited and saved in the shared…

I don’t know what the “community portal page” is but again the way the portal works is that you present request types to customers by adding/configuring them under Project settings. You can group RTs there as well which is useful if you have many RTs. You might find this useful…

this is really a new question. Do you mean to say you want to display all available request types by default, maybe by a drop down? The widget doesn’t work this way. The customer enters some text and chooses from a present request type. There is a single default RT you configure in case the typed text doesn’t match any RT.

I don’t know of an exact way to create a report for average time to resolution based upon sprint start. There are however quite a few canned reports. Generally speaking, velocity gives the best measure of the team’s capabilities. There is also the Time Since Issues Report that might be worth considering. Finally you could…

Hi @Dineshkumar and welcome to the Community. As an admin you add Request types from within the application (not from the portal itself) via - Project settings > Request types. As for a dashboard, I’m unclear what you mean, however you really can’t add a Jira dashboard on the Help Center.

* That certainly is “standard” in my book * this cant be done in Jira. Task is at the same level as Story. * Not always. I only do so when my story is not obvious and needs to be broken onto smaller work items. * I never create a bug under a story. I may link a bug to a story to convey a bug was found while testing a…

Yeah, I haven’t seen anything directly for Sketch or heard of anyone that has done this. I found Balsamiq wireframes to be an interesting option but certainly not Sketch.

so Value Field doesn't work?

Hmmm... generally the "Location" comes into play when creating a board. For example, if you have a business project (not Software) and you have created a board then you must set the location to be your profile. You can't create a dashboard for SW project and have them directly associated w/ the project but not so for…

there are these addons in the Marketplace

The buttons you are seeing there are associated with Transitions not statuses. prerequisite - You need to be an admin Edit the workflow in diagram mode - project settings > workflows double-click the transition called "In Progress" and change the name there. WARNING: if this workflow is shared you will change it for all…

you are most welcome. One final word... there are tons of good questions and answers here in the Community so be sure to use the Search field at the top of the page. If you don't have any luck just post a new question. Cheers!

no worries at all. glad to help. prerequisite - So you need to be an admin (either for the project or a system admin) * go to Project Settings > Workflows and find the workflow associated w/ the issuetype you are interested in. There may only be one or there may be many * click on the pencil to edit the workflow * in…

Unfortunately not. People are associated as users or customers, all of which require an email.

are the issues in a single status? If so consider this: * Have your admin create a unique transition called say "Transpose" * This transition will exit and enter the same status * Add a post function to Copy Field (from A to B) * Add a post function to clear field A (assuming you want A cleared) * be sure the PF are in the…

You need to ensure your workflow allows the transition. That is, check to see if the WF has a transition back to ready for review. If not add the transition. I might suggest using the "All" transition option thus allowing any status to be transitioned to from any other status unless of course you want/need a rigid WF.

You need to ensure you are setting the Resolution field when closing an issue. Please check to see if that is being done or not.

Hi Adam, well yes certainly that can be done by setting up an incoming email handler for the project in question (Jira settings > System > Incoming email). However, that may not be the best way especially given there are only two of you. Why not simply use the board to create issues directly? There are also addons that…

Hi @tyler.hushing , are you saying that you wish to allow a transition only if a custom field has a specific value? If so then you can accomplish by adding a Condition on the workflow transition verifying the value of the field. Or do you mean something else?

thanks for sharing your experience, good info for sure! I haven't played with this at all as it hasn't been a concern for me TBH and I certainly don't feel neutered (OUCH!) but I get the desire to be able to fully customize the from. I'm going to create me a todo to play with this when I get some free time...Cheers!

Indeed you cannot change the Outbound email in Cloud. You might have a look at JEMH addon or consider Server. WAIT!!!! maybe you can. It suddenly occurred to me that I had seen this article shared while answering a previous question- configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain I have not attempted this…

There are addons for this but not OOTB.