Jack Brickey Expert

You might consider establishing a new parent page for version 1.0 and another for 2.0. Make copies of each page and include the version info in the title of each page. Beyond that you will want to instruct the team on proper use of the pages.

Hola @Hermelinda , No queda ningún problema. 

It would be interesting for them to attempt logging in using an entirely different PC. Other things to investigate would be any Browser extensions. They might also try clearing cache on their browsers

Hi @Mina Soultan , there isn't a concept of manager/ leader of a group. You could use Automation to reassign on breach, however you would have to make your reassignment static within the rule. The rule would trigger when the SLA was breached, and then use an If/else block to check if the assignee is a member of a group and…

Hi @Hamish Freer , is the desired page accessible in Confluence directly.

Here would be my advised steps. * log in as the user and attempt to access project. if you see the same error and are absolutely sure they have permissions then contact Atlassian support. * have the user try a different browser. I don't believe that. That's the problem here but it is always something it's easy to check. *…

Hi @Polly Off , It looks I failed to reply to Tori, which I regret. In any event, there is no way to assign a custom field to a users profile. So I really don't see the solution offered in the other post practical. The point here is that if you have to manually go through and mark each issue assigned to a user such that…

Hi @Mostafa Fathy , not for Automation . From the documentation it states... Calculating business days Plus or minus business days from the current date, or find the closest business day to the current date. Business days are considered Monday through Friday, 9am to 6pm.

Hi @Steven Wills , I will not tackle the merits of what is the right solution for tracking time in which application, but rather focus on your specific request. yes absolutely you can do this with automation and quite easily, unless there are some extenuating circumstances which you have not surfaced here. Here is an…

it would really be ideal if you could provide an example query in both CMP that is working and your TMP where it is not.

Hi @Kokul S , I think maybe I need more information to assist you. I can certainly query based on a sub task issue type in a team managed project. For example, the below works just fine in my case. project = "TMP Software" and type = Subtask

I would investigate the Permissions under project settings to ensure she is in fact in a role that allows her access.

If you have Scriptrunner that post is useful for sure.

Hi @Ayush Pathak , I want to ensure you are talking about JSW here and not JSM. For the remainder of my response I will assume JSW. Also, I am unfamiliar with Time to SLA so I cannot instruct you in that regard but would assume that it must have some configuration that allows an SLA to start when entering a certain status…

Hi @Rukmi Wijendra , welcome to the community. It really comes down to how rigid your requirements are for traceability. I have often used confluence, and Jira in combination for my traceability needs. However, you might want or need to consider an add-on application that you can find in the marketplace. There are also…

Ultimately yes, they need to be a customer. You could set up your project to be open, which would result in the customer being added when they send in their first email to create an issue.

Hi @ACN Helpdesk , when a comment is made in an issue, notifications will be sent out according to how you have comment notification configured. However, while you can delete a comment you cannot "unsend" any notification. I am unsure what you mean by delay a comment. Depending on your exact requirement, you could…

Hi @Will Dewfield , welcome to the community. If you want to have a request tight dedicated and only visible to a certain group of users, then you should consider using a separate project. The reason for this is that currently all request types will be visible to all customers of a given JSM project. You certainly can link…

Is she the only user experiencing this? Can she access any project? If you are the admin can you log in as her and attempt?

Hi @Brolin Amarello , the instance will eventually be deprecated by Atlassian. Unsure if there is an exact formula to when that happens. Is there a reason why you are concerned with deleting? if so, you could open a ticket using the billing option in the ticket, creation drop-down. Unclear how quickly they may respond to…

Hi @Dima Astahov , the original post is specific to do Jira service management. if you want to do something similar with JSW or JSM you could use the updated field in a JQL condition. However, it really depends on your exact requirements.

Hi @Kamil Askerov , There is not a simple solution to this I am afraid. For this reason, it might be best if you contacted your administrator to see if they can assist. 

Here are two other posts outlining how people dealt with the issue. Service-Desk-comment-visibility-on-JSON-import Jira-Service-Desk-Scriptrunner-change-collaborator-comment-to-external 

Hi @Kamil Askerov , I performed similar action which I described in the post in the link below. While not a migration from JSW, the limitations are the same where the comment visibility is concerned. Ultimately I had to use the API to change comment to be public. Freshdesk-to-Jira-Migration-Importing-comments 

Hi @Jack Reynolds , welcome to the community. When you indicate "resolved" is that the status of the issue or are you referring to the resolution field? I suspect it is a former, but want to be sure. Now if you are simply wanting to re-open an issue when the customer comments on an issue that is in the resolved status,…

Hi @Eman Yaseen , are you on a Team Managed or Company managed project? Where is the employee name captured exactly and how is it entered, e.g. when issue created or later by the assignee?

Yes indeed from the main menu but I believe that falls into a different Community collection vs. product specific. Maybe?

It is interesting that Confluence seems to be different than Jira.

Thanks. I will escalate. I think they did away with discussions in favor of simply using questions except in interest groups but not 100% sure.

Hi @Scott Beeson , where did you access the first image exactly?