Jack Brickey Expert

Understood. I would suggest two actions: * use the Search bar above in the Community to see if others have discussed this preciously * go to marketplace and see if there are any addons that might allow conditional help text

Hi Dominik, welcome to the Community! setting the permissions to “customers our agent add” does not prevent email creation, but it does prevent non-customers from using email or portal. If you leave the customer permissions as open then the portal is public. Now a competitor or any random person could stumble upon the…

The help text isn’t conditional. At least I have never experienced this to be the case. You might look at an addon like Scriptrunner to see if it would allow you to prevent linking to a Done Epic.

Ok, wait a minute. You are apparently using the “old” issue view not the “new” issue view. It isn’t available in the old. Your title led me to believe you were looking for new view. Can you verify if “Jira Labs” is enabled under settings in your profile?

Scratching my head on this. It clearly is there for me. 

That would not be possible.

You will need an addon for this. I use “time reports” but there are other options.

What you have highlighted is the link option not images and files. I have the mountain icon for this purpose. Please try using the “/“ shortcut to see if files and images option is listed. Also check the “+” more option.

Hi @Algirdas Kepežinskas , it is difficult to advise you based upon your post TBH. I would really need to better understand your workflow and process to feel comfortable providing a reasonable opinion. On the surface it feels like maybe your workflow is too complex and maybe using Issuetypes to break your workflow into…

Hi Andreas, I’m not sure exactly what you are going for but it seems to work for me in Cloud. Edit a description and insert an image. Example...

Have you considered using Jira Service Desk given it has a built in portal? If that doesn't fit please explain "portal" here. Is it browser based? Do the users have access to your Jira solution?

this sure is odd. my first guess would be some form of script or automation. but really just a guess.

Hi Alex, can you have a look here - project settings > issue layout and see i Description is shown in the screen anywhere?

Hi @binjan shah , unfortunately it is not possible to configure the displayed fields for the sub-task view in a parent issue. While there may be an addon that would afford a solution I am not familiar with one.

Mick, it seems you have found the tool that best fits your requirements. I’m not sure that how something works in one tool translates to another tool being wrong. There are many tools out there in this space with many similarities and many differences. Competition and choices is a wonderful thing for obvious reasons. if I…

You can provide feedback to Atlassian if you wish. I suspect there may even be a suggestion for this already on jira.atlassian.com. You could search there and comment/vote/watch.

Hi Piyush, unfortunately the start date of the sprint is not available for JQL. You might check addons for this but if memory serves others were unable to achieve with the ever-present Scriptrunner. I may be mistaken on that. Now, what you could consider is creating your own custom date field, e.g. Current Sprint Start,…

Hi Ganesh, these images are not representative of a Business project’s default board. Below is such a board. You will note where I created a sidebar board so that I could configure.

No you cannot at this time. You may wish to use the Feedback link to suggest the ability.

Hi Fantasy, please be sure that you are setting the Resolution field for any issue that moves to Done. Jira requires that filed for burn down.

If you are wanting to simply move some issues, you can export to CSV and import into the other instance. Just create a filter to obtain the list of issues you wish to export and use the export to CSV feature. Then you can use the import on the other instance. You will likely want to clean up the CSV and remove unwanted…

Hi Rashid, simply put the default boards are not editable. You would need to create a separate classic Kanban board, associate the Location to your profile and add a shortcut to your business project sidebar.

And then you can add that field to the card layout under board settings.

Unfortunately “release date” itself is not a query-able field. You could create a new custom field and use it. Concept - when you commit issues to a release you would set the custom field date. You would create a subscription filter that would run daily that compared the custom field value to the startofday(), e.g. <=…

There is effort and duration. Effort might be 1-2d but duration maybe 5d. The duration considers trial and error, designing projects, clean up, etc. getting the issues imported would only be a few hours. My point here is to plan for a week to go live.

Just a guess based upon your images. I would say that the source of these images has used a scripting addon. They have created a bunch of custom fields that collectively are assessed in an algorithm. Each field is binary (yes/no, 1/0) and each has a weight. Likely the algorithm simple adds up all of the values and places…

Thanks. I assume you are referencing the documentation and not getting the specified results? Assuming so I would start with their support. I did find some tutorials out there on YouTube but unsure if they are cloud or server. While they should be similar I do expect differences.

Hi Eranz, I don’t use Insight but wanted to check with you to ensure you have installed the addon. 

It appears you are on cloud so if you cease all licensing the instance would eventually be torn down, as I understand things. Now you should be able to drop down to the free version (under 10 users) and you will retain access to your instance and projects/issues. You may need to issue a request to Atlassian Support to make…

Nicky, I don’t understand your question and unsure how it pertains to this post. Please clarify.