Jack Brickey Expert

Hi Angie. It appears this is an internal SD situation. I would concur that sticking with a single project would be best if the agents will be the same or significantly overlap. You can use groups in request types to organize the request types (HR, Finance). You can use Organization feature to bound the requests within the…

Hi Anessh, I have investigated this a bit but have not yet implemented. To the best of my knowledge you will need Access for this. You can review this article - saml-single-sign-on 

Yes. Of course you still need to share the filters and the dashboard itself 

They must have Browse permissions to see dashboard data. 

Note that there is a new Jira Mac app that works quite well. However, this doesn’t help Customers as the app is for users of the application. 

you would have to develop an client app for this. You might check the Marketplace.

Will this pertain to cloud, server, data center or all of the above?

At the top of that narrow view is the issue key link. Click it. 

The only idea I have here is to define roles or groups in Jira that mirror your company roles and maintain people in those roles/groups. Then use the roles/groups diligently in your permission schemes. This allows you to update the role/group when a person changes. 

Can you explain “market” here as it is implemented in you JSD project? Is it a custom field or something else! Can you share an existing JQL?

Well you are looking at all workflows here. I was suggesting you edit the workflow specific to the project. This is accessed via project > project settings > workflows. now if you want to create a different workflow you can make a copy of the current one, rename it, edit it as stated above then associate to the current…

I assume Leo’s answer works for you?

ok. so you are on a Next-gen JSD project. I don't have any first-hand experience w/ but did have a quick look at a test project and did not see any immediate solution for this. I expect it is not possible but can't not speak definitively.

Hi Hernan, thanks for sharing the info on the addon. I did want to refer you to the Partner Guidelines for Community posts.

ah I see so it is like this today.... customer A and B each have a private project they can see - project A and B. and you also have an open to the public project C that customers A&B can also see because it is public. Right? and you want project C to be semi-public in that you want to hide from A & B. Right?…

You can make use of the Widget capability. If you have a webpage that a customer could hit, e.g. your company's webpage then you can add a "Help" button in the bottom right corner. The customer can click it and enter a request. This does not allow them to view open issues, that requires the portal.

yes

Hi Robert, do you see ellipses on the right of your backlog list? Here is what I see...

Hi Andrew and welcome to the Community. Most templates would work here since really neither are 'template factors'. Let me try to explain. Epic is an issuetype and even if the template you choose doesn't immediately show Epic as an issuetype it is easy to add. Further, while epics are more traditionally associated with…

first let me get on my soapbox...the risk of asking for help I guess. :-D enforcing a set schedule across all teams is counter productive for Scrum. On of the benefits of scrum is to allow each team to 'find their sweet spot'. But I certainly don't know you business so maybe there is a valid reason to do so. ...off soapbox…

Can you share a screenshot of your project settings and workflow screen

What I was saying is that the “filter” JQL function is available for cloud as I have it. I expect there is an optional system addon maybe that I have but unsure which one that might be at the moment. To be clear you do not see “filter” as an option in your instance?

ah i see. There is another addon that helps w/ storing customer profiles - enriched-profiles-for-jira-service-desk again I have not experience w/ the app.

Hi Bastian, i'm a bit confused. You say you want both customers to see project C and they can but then it seems you don't want this? Are you saying that you want to somehow combine two project for the customers into one? In other words are you saying customer A goes to the help center and sees a single project that…

it is available for Jira Cloud as that is where I see it. If you simply start typing "filter" in the JQL bar you do not see this option? If not, I will try to figure out why I might have it and you do not.

there are some limitations on what you can do here OOTB. You can use validators during transition to prevent transitions if a date is in the past. But you cannot prevent setting a date in the past on the Edit screen. So you could either remove the date field from the Edit screen and set them up on transition screens where…

Hi Stephanie, Here is how to handle this. Basically, you need to set a Validator on the transition into Resolved/Done. Here is how: * edit the work (i find diagram mode easiest) - project > project settings > workflows * find the transition into Resolved/Done and double click it * on the right there are some properties -…

Can you please clarify?

here is a screenshot of what i see. please share what you are seeing if not this.

there are some addons to integrate the two. i don't have any experience w/ any but might be a good place to start. you may be able to simply accomplish a minimal integration via email but not sure.