Jack Brickey Expert

you can't modify that unfortunately. you would need to look at a different portal solution. there is Refined Theme solution in Marketplace. I played w/ it for awhile but it didn't meet my needs.

Sam, the reason I changed from no automation to automation is that your response to my initial answer indicated you were using next-gen. This added a new piece to the puzzle. full disclosure I rarely use NG projects and have not done the notification myself. If I get a few moments today I will play with it and see if I can…

If you have a report and want to export the results you need to access the underlying filter for that report, copy and paste it into the advanced search field. If you provide more info about which report and where I might be able to provide more info.

Yes. The handling of emails is actually a Core function and applies to both JSW and JSD.

Hi Sebastien, first let me state that this is primarily a user forum and I am a user, not Atlassian. If you are confident that you are going to the right place to edit the values for cascading field then you should reach out to Atlassian Support directly. for me I can edit as follows: Jira settings > issues > custom fields…

You might find this article interesting - how-jira-updates-issues-from-email I have always found this function to be full of exceptions and have been unable to establish a simple answer. This article is the best attempt IMO.

Yes absolutely and BTW, A4J is a great addon and better still it is being integrated into Jira directly and released to Cloud in the next couple of months.

Note I did find the email and noting that you are on server this does not apply. Now, it may be that Atlassian has some similar plans to integrate into a future server version but I don’t have insights into that. Moreover, as long as the addon is available in the Marketplace it should be installable.

I was looking for a communication I received on this a couple of weeks back. If memory serves, given their acquisition of A4J, Atlassian was going to do away with the lite version or ability to install as a step toward their goal of integrating A4J into Jira natively. I will try to find the reference and share here.

If you are replying to the customer from within the application itself that is how it works and cannot be changed. There is an open suggestion on this but it is long standing. If you want the attachments to be embedded then you would need to reply to the customer via email directly. In that case be sure to reply to a…

You could achieve this using an add-on such as scriptrunner, automation for Jira, Power Scripts, etc.

The response from Atlassian is new to me and my instances is not new so I do not see Advanced either. I’m guessing your instance is not one where this new behavior exists. I am also thinking that you do not have the necessary project creation permissions. Are you aware of someone that is your system admin? Do you have…

The only users that can make public comments are Customers (always public) and Agents (public or internal). If the person replying via email is not a customer or agent then it will be internal.

Board is not a filterable item. Are you wanting to bulk update all issues on a given board? If so then simply get the filter that defines it - board settings > General, click on the filter which will take you to the filter results page where you can bulk edit.

You can create a separate kanban board and include any and all projects in that board. Example filter - project in a,b,c,d,e). For the columns just pick something that works for you, e.g. to do, in progress, done, and Matt all statuses to the appropriate columns. Finally you would likely want to create this board with the…

Can you elaborate on “dual-encode”?

You can set up a JQL search to provide the results you wish to export. So if you want every issue in your entire instance use - project is not empty. If you want all issue for a specific project then use - project = abc. Once you have the desired list then if you are on cloud use the “best” method below. If on server use…

Prerequisite - you must be using a classic board that allows you to configure it. * board settings * card layout * add components filed (note: you are limited to 3 fields

Given you are on next-gen you would need to use automation as you mentioned previously. Have you reviewed this thread? - Next-gen-Service-Desk-Issue-Created-Notifications . I think it does a good job of outl8nimg the approach.

@Patrick Ferraro, you might want to consider submitting feedback to Atlassian via the feedback link in the sidebar.

Oh.... this in NG project. Please follow this issue - JSWCLOUD-17996 . It shows as In progress so maybe soon.

is the workflow the same for the two (Epic and tasks)? * if you are having issue then simply add a label to all of the tasks under the epic * move the epic * jql the issues by label * bulk move the issues and be sure to set the epic link

where are you seeing the epics listed? have you marked the Epic as Done (not just the issue status but the epic status).

Hi @[deleted] , please note that I obfuscated a bit of verbiage in your post to keep things aligned w/ our Atlassian-Community-voice-and-tone-guide . Hope that is ok. When you say you emailed support I assume you did do here? https://support.atlassian.com/contact/#/ ? Do you have any tracking numbers associated w/ your…

while you can certainly remove a link you cannot prevent the link from being added at time of cloning. You might be able to use some scripting/automation addon to remove it but some care would be needed to not remove links where desired.

You might also consider the use of Dashboards. While this doesn’t provide notifications it is a great resource where users can go to see everything of interest in one place.

While I do find it odd that nothing is found in the second case, it is important to note that you are using the ‘approximate’ operator here “~”. That operator is not looking for exact match so spaces could be ignored.

How are you trying to add people? Are these people users in you Jira instance?

You might want to consider an addon. There are a number of options: Easybi, Time Reports, etc.

Consider an addon e.g. Scriptrunner, Automation for Jira, Power Scripts.