Jack Brickey Expert

It only impacts NG projects. This is because there really isn’t an epic link in NG projects that link stories to epics. What I assume would happen, if you were to restore NG projects from backup would be the loss of epic-story relationship.

You might want to look at this addon. I use/like it - timesheet-reports-and-gadgets 

Hi Mike, trying to wrap my head around how A4J can check for signed agreement. I can play around with this to see if something is obvious but do you have any thoughts/experience?

And you can add color bars to cards on boards. And you have colors for Epics.

Why not use Labels? That is a simple way to tag issues and it doesn’t (shouldn’t) bother anyone.

You mange this via project permissions. You might want to start with this article - permissions-overview 

Hi Devan, welcome to the Community. I am not sure what you mean by “...not the system”. You certainly can add custom fields of many types and associate them to projects and issuetypes. Regarding assigning issues to “customers” you can only assign issues to users that are licensed in Jira. So if you want to assign an issue…

Personally I prefer to retain history but understand that doesn’t necessarily apply to everyone.

If they are truly missing hen they have been deleted and can only be recreated which is quite easy assuming you have some reasonable idea of the filter that defined it. But before going there, try the following: * click on magnifying glass * at the bottom click on boards * search by name or scroll thru if it is gone then…

Holy Wow! Please invite me to your dream one day.

And the wait is over.... Survey says... how-jira-updates-issues-from-email It is worth noting here that I was provided a link to this article by Atlassian when I posed this question to the support channel. I asked this question as I was seeing what I thought was some new behavior that had me questioning my understanding. I…

One thing you might try is using the advanced search and JQL. I find JQL quicker than selecting from drop downs. Further you could get creative by adding a ‘sub-filter’ into a filter. JQL allows you to include another filter into you search, e.g. project = abc and filter in (“my custom fields”). In this example you could…

It may be that your new project is a Next-gen and the previous a Classic project. Can you check that and if both are classic then pleas provide. If this is not the culprit please provide more detail.

Hi Mike, not exactly. It is more like this: * New Customer request comes in * Agent, recognizing they are new, sends a copy of the rental agreement to them (status = Waiting customer) * Agent receives signed agreement and <here is the magic> records the fact that the customer has a signed agreement associated w/ their…

I am able to successfully find and link a closed issue.

Hi David, ranking is global. Rather than attempting to regurgitate things let’s start with a couple existing resources to see if it helps: old post documentation 

It could be that your cloud instance isn’t updated. Check with Atlassian Support directly.

Fair question @lea.maire . To be honest, I’m not sure what defines the list but have often wondered when using. I know that it is auto-complete-ish and seems to have some influences of recent issues. What I don’t know is if resolved issues are actually excluded but I assume that is what you are seeing. I assume you can use…

Is has to do with how your statuses are mapped. In your workflow what is the initial status from the create transition? What status is mapped to your backlog? Also, how/where are you creating the issue?

Ok so you are on a starter or free version which limits help the the forum world for help. given I can’t do anything to assist with the scenario of an actual bug let’s rule out user error. can you confirm that the other users are working in the very same project? Mentions work at the project level. The available names are…

In addition to Tony’s input you might also run a query of issues you are watching and do a bulk update if appropriate.

Joseph, is this not a duplicate of the issue you posted earlier today? Paid-Standard-Jira-Free-Service-Desk 

Hi Ivan, I think you would run into a potential race condition. I could imagine that JSD might hit the inbox before your rules execute some of the time. What about setting up two mailboxes. email1 - give to your customers and set up a rule to move any Jira issues to your second email (email2) email2 is assigned to JSD

I am betting you have some addon that is presenting the second tab. What data is under the second?

So for JSD your configure the incoming mail address here - Project settings > email requests. You do not add an incoming mail handler under Jira settings > system > incoming mail. Can you confirm how you are approaching this?

this isn't available in Cloud. there is an addon for Server/Data-center. multi-level-cascading-select for your case you would have to create multiple cascading field, e.g. OS * Mac > Sierra, Mojave, Lion, Catalina, etc * Windows > XP, 7, 10, etc. Office Suite * G-Suite: docs, sheets, forms... * Microsoft: word, excel,…

for your Location choose your profile (bottom of drop down). you will have to use "add item" in the sidebar of your NG project to create a shortcut to it.

Cascading is not supported in NG. you have dropdown but not cascading.

Hi David, on Cloud (my situation) things are a bit different. Have you reviewed this article that speaks to managing sprint permissions in server? - permissions-overview note this is for 8.0. not sure what version you are on.

ahhhhh.....next-gen project. :-) Let me state that I do not use NG JSD projects (yet) so my knowledge is weak there. With that said, you add fields directly w/in the Request types as illustrated below. You do not create a custom field as you do for classic projects.