Jack Brickey Expert

Hi Oliver, Please check to see (if you aren't already sure) which projects are included in your scrum board - board settings > general > look at the filter. Then go to each project > project settings > permissions and inspect manage sprints permission to ensure you have the necessary permission for each project.

unsure why you are running into the issue. I was able to do so as shown below.

Lithium which is now Khoros

sure. when you create the boards simply ensure the filters are the same or overlap to result in displaying the desired issues. When you move an issue in one board it will move in the other assuming the status mapping to columns enforce that behavior.

My bet is that someone else is reverting this. I too have never seen such.

you just need to transition the issue back to the status that is mapped to Backlog. Likely this is "To Do". If you are unable to do that then it would likely mean that there is not a transition from the status you are in back to To Do.

yep you can't use last updated for that reason. The way I handle this is with an SLA. I just responded to another very similar thread yesterday. I use standard Automation for this. Here is how.... SLA... Now I'm sure you can use Project Automation (A4J) w/o an SLA. I would consider recording the date the issue transitions…

The proper way to deal with the initial issue is to have the user (or whoever knows email and pwd) to id.atlassian.net and update the email address. you can simply revoke access to whatever user that is a duplicate/unneeded. 

ok. I just wanted to verify that it could be done manually to rule out a permission issue associated w/ the specific user. Next question, w/in the automation rule you are creating, can you assign to other users successfully? If so then I'm unsure why you are unable to w/ the one specific user. One other thought, is this…

something like this... createddate >= startofday(-180d)

Hi Rudy, welcome to the Community. Are you saying you have a Scrum board and you want to use time estimation rather than SP? Assuming so, where are you trying to make this change? Are you on NG or Classic project? If Classic go to your scrum board > board settings > Estimation and select Original estimate

So are you saying if you manually try to assign the issue to this user it works or does not? If it does not can you assign the issue to any other user?

Ganesan, so as long as the user is only added as a JSD Customer there will be not charge for the license. What throws me here a bit is you stating "as well as Jira Software backlog". I don't understand why an issue being created in JSD results in an action in JSW. Can you check one of these user to see what access they…

i would reach out to Atlassian Support. Note, if you are on free version you might just get redirected back here.

unfortunately there is no ability to determine this, at least that I have found. Basically you are always on the latest. That said, I'm surprised this would be needed for integration to HP ALM. If there is a means of integration between the two then it should not require the version.

Please be sure that the user you are trying to add actually is a member of the project and has the necessary permissions to be assigned an issue. You can do this simply by manually editing an issue in the project and editing the Assignee field.

are you sure you are logged in and if so do you have more than one account? Did you try logging out and back in? are you using the browser or desktop app?

Here is what I would play with to see if you could make it work... * leverage an automation or scripting addon * restrict Create permissions to a single ‘automation’ user * construct an automation rule/script that triggers on the transition of project 1 and creates an issue in project 2 . Note that the rule needs to run as…

Hi Sebastian, I don’t know if this is going to be possible because of the differences between classic and NexGen. However I would definitely try using project automation to make this happen. You might use a scheduled trigger for this if your classic epics already exist and add a label to the ones you wish to clone,…

Hi Roland and welcome to the Community. I don’t know what “Funnel” is but expect it may be a status your admin has created. What goes in your backlog is defined by the status that you have mapped to the backlog. So let’s say that the Backlog consists of issues in “To Do” then you just need to ensure that your sub-task…

Hi @Ganesan JSD customers are free and the way it works is that when a user sends in an email it should create the issue with the from email as the Reporter. I’m not quite sure what problem you are experiencing but maybe you have your project configured such that Customers are added only by your agents and you are…

You might find this article helpful - JSD vs. JSW/Core some key differences with JSD: * queues for agents to manage their assigned issues * SLAs * Customer (free) users * Portal for customers * Approvals within the workflows

Hi @Neetu Verma , I assume you are trying to do this using Project Automation? This can certainly be achieved there. You would use Scheduled for the trigger and do so monthly. Then you create the task and use “For the most recently created issue” branch as demoed below.

Hi Sunil, the way to do this is to set up an SLA. Here is an snapshot of something similar I have set up. The first image is for the SLA and the second is for the Automation. Hope it helps. Please note that here I am using the original OOTB Automation not the recent A4J Project Automation.

Yep. Sorry I didn't note the platform type. Not sure on why it was working before and now stopped given the open issue. You might ping Atlassian Support.

Hi TJ, welcome to the Community. well you would think this could be done by going to board settings > columns and simply dragging the statues into the order that you desired. In fact when you do you are left with a false sense of success as it let’s to reorder the statuses. However, you return to the board only to find…

Hi Ann, welcome to the Community. While it does look different now, you should see something like this if you have Time Tracking configured on the screen.

Hi Lionel, welcome to the community. I assume that you have multiple statuses in one or more of your board columns? Well you can’t write a JQL query based on kanban columns you can create filters for each column by selecting the statuses that exist in the column. For example... lest say you have four statuses: to do, in…

Quick thought on this...two projects. On private and one public. On the public one hide all request types from the portal. Use the public one to handle email-only requests. The private project is for internal employees.

The solution depends on the type of project. Assuming you are in Cloud and using Classic project.. * you must be an admin * go to project, project settings, workflows * find your workflow, if more than one, and edit the workflow * in diagram mode add status “On Hold” * add the transitions as desired you might find this…