Jack Brickey Expert

You can leverage the free Marketplace addon - https://marketplace.atlassian.com/apps/1216009/datadog-jira-integration?hosting=cloud&tab=overview 

You simply go here - https://www.atlassian.com/software/jira/pricing select free in the drop down.

There isn’t a way to incorporate the domain into a JQL, at least OOTB or easily. There may be an addon that could help. Yo7 might see if the likes of Scriptrunner or Power Scripts has a function for this. You could consider adding a group for the domain and adding all users into the group then using the group in a JQL…

Hi Luke, welcome to the Community. First, IMO, you should be allotting some amount of effort for each sprint to work these other issues least they never get done. And, if that is the case then maybe they aren’t important and should be closed as wont do. That editorial aside, I would suggest the following options. *…

I would simply create a filter and display on a Dashboard using the Jira Filter gadget.

Hi Mark, welcome to the Community. You will need to use Automation for this. fortunately with Cloud (even the free version) you have a built in automation now. You can setup a scheduled automation (cron-like) to run say daily and using Conditions check the created date to see if any issue has exceeded your time limit and…

Hi @Kaviraj_Math , welcome to the Community! notification emails are sent to various users, groups and roles based upon the configuration here - project settings > notifications. You will need to be an admin to update these notifications. If you run into problems with notifications you might check here 

This is a different question than this thread == should be new post. that said.... it depends on if you are on cloud or server and if on cloud whether you are on Next-gen project or Classic... cloud classic - set the permissions for the user/group/role so that they only have Browse permissions cloud NG - At the time of…

Hi Menna, Yes you can do what you are asking in a single project. Separate boards with their own sprints and own backlogs. You will just want to ensure that the two don’t overlap in how they are defined (filters). It might be that you use the Components field to separate the two teams and require the component to be…

You don’t do this on the triggers (start, pause, stop) rather you achieve this in the Goals section. For example if you only want an SLA on a single request type, say Building Access, you would would write a JQL like “customer request type” = “Building Access” with a goal of say 1h. Then everything else would be set to no…

Yes absolutely. Have you not been able to do so?

That should not be the case. If you create a kanban board you should be able to do so with a cross-project filter and the backlog should display issues from all projects according to the filter.

It would appear that some admin has created a custom field called Labels which is most unfortunate since that is already a system default field. You need to speak to the admin about removing or renaming.

Hi Mary, welcome to the community. SLAs are pretty configurable. The best way to see the options is to create a new SLA or edit an existing on. You have triggers for start, pause and stop. Now “updated” is a bit odd IMO because updated in Jira can be all sorts of things, e.g. assigned, due date, comment etc. I will say it…

So let me try to restate your question to see if I understand... Let's say you have 10 issues in a sprint and 2 of those issues are actually linked to a third issue in the same sprint. Are you asking if you can exclude the linked issues from the sprint? Not sure I have it right. But if so, the issue here is that if you…

Hi Jason, so I just did some brief testing on my instance and it works fine. The one thing I note here is that you are on the new navigation that is being rolled out and I am not so I have to wonder if it is related to that. I will ping others to see if they are using the new navigation and have them try. It might be worth…

hi Joao, me again. :-) So I'm trying to understand your situation to see if there is a solution. Are you saying that your requirements have changed in this manner... Previously: * Project and associated agents support internal and external customers * all customers used the portal and/or email to create tickets * if the…

Hi Joao, This is a rather old thread. The only reason I saw your post is because I had posted on the thread originally and the Community forum adds anyone that posts on a thread as a watcher. That said, can you elaborate on your frustration so that, if possible, I can respond/assist. It might also be best to raise a new…

Luke, welcome to the community! I do not know what "Toggle JIRAs" is here. Maybe a custom field involved or maybe an addon? Please explain so that I might be able to assist further.

Hi Manasi, I'm a bit confused by your post. Do your want to add a custom field or do you just want to have an "on hold" status? It seems to me that "on hold" would be a status here not a custom field. Please clarify.

Hi Nastya, so the article you provided the link to is actually for a different tool that Jira. It is for Scrummate. Your image tells me you are using a scrum board. It appears you have two sprints defined though the first is cutoff. I expect it is Sprint 1 and possible is active, while Sprint 2 is waiting to start one…

The only issue with this is that you can’t direct the email to the specific assignee, which I assumed was the desired goal. I’m intrigued as to why Automation is not working and plan to test with it a bit. Note: I use this subscription method for many similar situations and it does work well.

Hi @[deleted] , can you share an image or more details of what you saw? Is this Kanban or Scrum? OOTB Scrum backlog can have multiple sprints that sort of divides up the backlog while Kanban only has two areas - backlog and active board issues.

Hi @Vadim , Я бы использовал Epics для представления подпроектов в рамках более крупного проекта Jira. тогда вы можете связать Истории / Задачи с эпическим фильмом.

You should reach out to Atlassian Support. I believe it should be automatically changed.

Hi @AnoopTripathi , in Cloud you can certainly do this with A4J and I assume Server does as well. Here is an image of an example.

AFAIK, there is no way to access the email inbox for Cloud. Assuming you are on on the free version, you might open a ticket directly with Atlassian Support.

Hi Daina, that is certainly great news for EasyBI users! Thanks for sharing here. One thing I encourage you to do is update your member name in the Community according to the Partner Guidelines. pertinent excerpt ... Identify yourself as a partner: Make sure the user is aware you are affiliated with a partner company; for…

Hi David, welcome to the Community. To be able to query by country you would need a custom field or other means of associating am issue with a country. Further you would likely want to require that the country be specified at creation or assignment. Do you have some field that specifies or would resolve to a specific…

How are you checking for total agents? Can you go to Jira settings > user management and search for users by application and choose JSD?