Jack Brickey Expert

cool thanks so now let's check your board's filter - board settings > general > saved filter - edit query. In the filter results do the epics show? what does the filter look like?

does SEH-9473 have one of the 4 labels on it AND was that label added at create time. if added after the fact it will not trigger. BTW...labels are a really bad choice for things like this as it is a free text field. I would encourage you to consider using a select field, Components, etc. and require it to be selected at…

Hi Francesco, are you sure you have epics associated w/ this project board? can you create this query... project = ATS and issuetype = epic

Hi @Yorwin van der Ploeg , welcome to the Community. Try this... hide all Request Types from the portal - project settings > Request Type > edit groups and hide when the customer visits the portal they will not be able to select any request type to submit a ticket by.

Thanks for the clarification. You will need an addon like Scriptrunner, JQL Search Extensions or similar for this.

yep that is the difference indeed. No there isn't a way to enable on NG. I agree that having the comment as part of flagging is best. It give the user the option to skip it if needed but IMO having a comment as to why is often useful. As John indicates you can obviously do in two steps.

hmm, interesting. here is what i see when I do so... I'm curious as to what is different. can you share a screenshot of your board (entire screen if possible). I don't use flags TBH so will need to dig in a bit here.

Hi Matt, welcome to the Community. So if you actually execute the "add flag" (click on it) do you not receive a modal w/ a place to add a comment?

Hi Bethany, welcome to the Community. Your initial assumption is correct, OOTB Jira cannot achieve this. If you have a scripting addon like Scriptrunner, Power Scripts, etc. you should be able to do so.

ok so comparing to your earlier report you are showing a total of 442 issue so we are 'missing' 17. So you need to dig into your report and the queries to figure this out TBH. I just spent 15m doing this for a project I have and I was seeing some discrepancies too. But digging in I started to figure out why, e.g. my SLAs…

sorry i had misread your report to be for the full Q1 but now see it is for March. please copy/paste these two JQLs and let me know the total # of issues for each (shown in the top right of your results, e.g. the 459 in your last image). * project = "transforming systems customer support" and labels in (SFPC-01,…

In Jira you can: * use Epics to group issues (uses epic link) * have sub-tasks under a task (uses parent link) * link issue, e.g. relates to * use labels, components, or custom field the best solution depends on how you need to leverage the relationship of parents and children

I don’t have the new navigation but appears to be so. Now I see 804 issues listed here so something is amiss with you previously mentioned 400+ issues. Again I’m quite confident we are simply dealing with understanding what the report is showing us. Try adding “and “time to resolution” = breached()” to the JQL. This should…

Ok so it isn’t “blocked” it is “locked”. This is a Jira default field which cannot be modified. What exactly are you trying to do with the field? There are many locked fields.

Sorry. What I mean is to run this query in the Advanced search screen not in a Report. * click magnifying glass (assuming you are still on old navigation where it is on the sidebar) * click Advanced search * click on switch to JQL and paste the search in the search bar one thing to point out here is that the met/breach…

Hi @kodio , when you say it is “blocked” what do you mean? Can you use it in a JQL query?

Thanks for sharing. Still not sure I understand what is changing but maybe they are adding a level of control? I use the free version (casually). 

It is difficult for me to troubleshoot at a distance but my theory here (current) is that the error is in the way you are crunching/assessing the results. To test this let’s simply things by moving away from these reports and into JQL queries. create the following JQL project = xxx and resolution is not empty and labels in…

Hi Sean, understood. I was simply stating that this is in fact as designed. There are a number of threads in the Community discussing how to query for all issues including sub-tasks within an epic. Below are a few but you may wish to search for others: * How-do-we-extract-all-issues-with-their-sub-tasks-linked-to-an-epic *…

@Kain , can you share details on this? I have not seen such email and am unclear what precisely is changing. In any event you might reach out to Atlassian Support for more info on this if it is unclear.

@Alfredo Chiaramonte , is this for Jira or JSD? If the later and you are trying to restrict Customer’s access then the article Ajay mentions is a good place to start. If the former and you are trying to restrict Jira users then this is fundamental to Jira and is controlled through project Permissions and filter/board…

The answer is well know already - 42

Hi @Prakash Srivastava , what precisely is your goal? When you say “reports” are you referring to an existing Report like Sprint report or would a filtered list meet your requirement? AFAIK there is no way to display multiple burndowns or similar reports. I expect that you are aware that you can construct a JQL for a time…

Based on the goals I would expect the following to occur: * all issues with a label of SFPC-04 to have an SLA that would breach at 72(h * all issue with a label PF SFPC-03, 02 or 01 to have an SLA that breaches in 10m * all other issue would not have the time to first response SLA so my question is, for the issues that…

What I have done is to provide a Request Type to my customer portal for “Access Requestor” that allows and existing customer to request access on the users behalf but submitting their email address.

Hi Erin, welcome to the Community. OOTB, you cannot search for “updated by user”. You only have “updated” function. You can consider an addon like Scriptrunner, Power Scripts, etc.

Sherlock Holmes. I love solving mysteries and would love nothing more than to tag along on one of his fast paced adventures.

Hi Jorge, you should not have lost the incidents. Have you gone in to check some of these to see if you have a history of the org? You should be able to read the org. Of course adding the customers back in might be a pain if there are many.

Hi Alex, is this a duplicate (brief version) of this thread - Done-Resolved-Epics-with-UnResolved-NOT-Done-Issues-Story-Task 

ok so the reason that is happening is these fields don't exist in your NG project. moving issues from classic to NG is going to result in some loss I expect since not every field type will map to available NG.