Jack Brickey Expert

Hi Craig, a bit confused because time spent is related to logged work. Maybe you have a custom field called time spent? Can you share a screenshot and explain your findings and conclusion a bit?

If you are using the latest navigation click on the sprocket/gear > settings > global permissions > make bulk changes

Hi Gary, welcome to the Community. Can you share some screenshot of what you are trying to do so that I have a better idea. Some things in your post leave me puzzled. I’m guessing you may be on a Next-gen project.

There isn’t an easy way to achieve this within the app. Here is what I do... * navigate to Jira settings > user management * query you user filtering on the application as desired * export users to csv * open in excel and construct a formula based on last logged in

Hi Paul, welcome to the Community. It appears that field is associated with request types in JSD. Assuming that is the case here is the JQL to use. Edit as needed.... "Customer Request Type" = "Get IT help (FIT)" the bold text is the field name for “Request type”. Don’t ask me why it is named differently from the display…

Hi @d_sukhinina , you mention “customer” here. To be clear if you wish to share a filter with someone they must be a licensed user in Jira. Assuming this customer is then follow Meghna’s instructions and use the Share icon to send the filter results to the user or copy the link and paste into an email.

questions: * does this happen on all projects and/or sub-tasks of issuetypes? * do you have any addons * has this been a recent regression? If so what has changed? A couple of thoughts to check: * a post function in the sub task workflow that clears the assignee * some form of automation that is clearing the assignee after…

You go to project settings > email requests and click on the ellipses in top left. Here is a document explaining further - choose-a-request-type-for-email-requests 

Reporting on orgs is limited unfortunately. Regarding limiting notifications - disable “organization added” under project settings > customer notifications.

Yes this should be possible. Something like this... when - issue created condition - JQL reporter in membersof(“teamA”) action - add xxx to request participants

No you do not need to buy 500 licenses. You would buy only the number of licenses you need. You can check the pricing and packages for Server here - service-desk-pricing 

Is your board associated with next-gen or classic project? I don’t think you can for NG but they may have added the ability since I last looked for classic try the following: * Navigate to your project * Click reports and then choose sprint report * Select the sprint you are interested in from the drop down * Select the…

Odd. I was able to accept. I will keep my eye out to see if this continues. I’m glad I was able to assist. Take care!

Hi Nabil, welcome to the Community. OOTB this is not possible. While Jira does have the notion of user profiles there is no ability to configure a custom ‘number of assigned issues” to a user. You might check the Marketplace for addons.

No this is not configurable.

According to the documentation - The list of popular service desks is automatically generated, based on the number of requests raised. 

Hi Danielle, this is no so much an answer as it is an affirmation that indeed the documentation search is less than ideal at times. I generally have to perform multiple searches and come through a number of results to finally find what I seek. You might try Google when you don’t find the answer directly as I find their…

The most likely reason for this is that you are using a Business project not a Software project. If so, you can choose your profile as the Locationand then in the sidebar of the project use “add item” to add a link to the URL of the board.

It sounds like you have an issue in the Done status that you wish to reopen and are unable to do so. this is likely because there is no transition out of Done into any other status. Have a look at your workflow to validate this theory - project settings > workflows and edit the workflow. If no workflow exists you can…

Hi @Jiri , unfortunately it is not possible to change the location. There are a lot of open suggestions for being able to customize the portal more completely So maybe some day. 

Same workflow. This is how the one status is shared on the two boards.

If you can assume John is the assignee then maybe this... project = BUSINESS AND assignee = “John” and status changed TO done after 2020-04-01 If you want a specific date range... project = BUSINESS AND assignee = “John” and status changed TO done after 2020-03-01 and status changed to Done before 2020-04-01

See if this article help - how-to-delete-labels-in-jira-applications 

You can use the Widget feature and embed the JavaScript code into you current web page. This allows the customer to open an issue by simply clicking on a help icon. It allows for basic forms. See this article for more - embed-a-widget-onto-a-web-page 

Hi Jeff, yes that is precisely what Organizations is to be used for.

Hi Elizabeth, issues in Done status cannot be edited by default unless you change the property to allow it. This is generally not a good idea IMO. 

Hi Rob, with JSD you have a single Help Center (portal of portals) and then every project in that JSD instance has a portal under the Help Center. Project and portals have a 1:1 relationship. SLAs are much more flexible and you can create unique SLAs within a project. I’m unsure if I have helped here as I’m not exactly…

If you are on Cloud (your url would be something like xxx.atlassian.net) then when you look at an issue in the detail view you would see something like below. you can also go to you sprint report and click on view in navigator and add the Resolution Column.

One thing I have done in a past life is to create a Product Management Kanban and a Development Scrum board for the same project. I overlapped one status “Approved for Dev” where it was the right-most column in the PM board and the Backlog for the Dev board. So maybe it looks like this for example... PM: Idea - Vetted -…

Hi @jinali-p , welcome to the Community. Please verify that these “Done” issue actually have the “Resolution” field set and are not listed as “Unresolved”.