Jack Brickey Expert

regarding previous ... the reverse is true... Each Request Type will be associated to an Issuetype. Issuetypes could exist in a project without being associated to a RT. The customer only sees RTs. If you want to hide an RT w/in a portal then associate it to the Hidden group under project settings > Request types.…

One thing to note is that cloud has been changing so rapidly of late it is hard to keep up with how things appear today vs yesterday. Which is certainly challenging or users but even more so for admins and those answering question is the Community. Based on your comment on the docs I took a look to see if it had changed to…

Which specific field? I am able to rearrange fields on the RH side by dragging ad dropping in the Configure screen.

A couple of things here... * I hadn’t noted this was JSD, my bad. “Issue Layout” is specific to JSW though “configure” gets you to the right place for JSD. * you need to ensure that the Request Type is always et to something to ensure proper operation of JSD, IMO. * I don’t understand why Configure isn’t working for you…

To the best of my understanding Time Tracking isn’t a single field but rather a culmination of original estimate, time logged and time remaining. So to copy these you would create three custom fields and use some method of copying, e.g. post function, automation or scripting.

Hi Asher, can you try clicking on the Configure button shown in your image?

Hi Shweta, so you seem to be asking for two requirements. One is to separate external and internal customer issues via Queues and the other is to have external customers see something different in the portal than what internal customers would see. This is a bit confusing but let me take a stab at this... if you are simply…

I have not seen any formal announcement. My expectations are that this will begin to roll out in the next couple of months but just a gut feel. I’m sure they want to move it out as a trial to flesh out issues and feedback.

Possibly something that should be raised with Atlassian Support - Support

Hi Carter, welcome to the Community. regarding training consider the following: * Atlassian university * Atlassian partners * google often helps regarding getting answers to question: * the Community is an awesome resource * Atlassian Support * google

you can set up an email handler for this. You do this under Jira settings > System > Mail > Incoming mail. read more here - creating-issues-and-comments-from-email 

update: my quick test proved successful. Here is the basic test i did... Obviously, you will want to adjust the automation and use of custom fields to achieve you precise goal but it does work. I plan to write up an article on this in hopes that it will help others.

Hi Thomas, welcome to the Community. I guess my question is how do you want to add them? Request Participants are Customers for a given project. Once a user exists as a Customer in the project they can be added by simply entering their username in the field. You can also add them thru other means, customers can add them,…

as you are on a free account your limit will be the number of users you are allowed which is 10.

that is interesting. I saw another post yesterday related to logging time and an odd format. I wonder if there has been a regression/bug introduced recently. I would report this to https://support.atlassian.com/contact/#/ 

Ok, so let me first provide this disclaimer - I have not tried this and therefore cannot provide a definitive solution but I believe it could work for you. Given you are on cloud you may be able to accomplish your goal using the built in Project Automation. Here is the concept: * Create a custom date field that is set when…

Rules, fields, etc. are not shared between NG projects. If you want the same rule you must recreate or you need to consider Classic projects.

So it was an addon? Please update with details here for future readers.

You would need to reach out to Atlassian Support for this request. Support.atlassian.com > contact

Hi Molly, welcome to the Community. I am not familiar with this Calendar. Is it possible you are using an addon, e.g. Tempo?

If this is a classic project you could add a Post Function to clear the field on the transition to the statuses associated with the Review column. 

I think you need to reach out to the admin of this site and request the necessary permissions.

What do you mean by “lead time”? I’m not familiar with that term in the context of Jira and sub-tasks.

Hi Alexandra, thanks for the clarification. If you wish to remove the status for the column move it to the unmapped column. If yo7 wish to remove the status from the workflow the go to project settings > workflows and edit the workflow in question and remove the undesired status. When you go to publish the workflow you…

you can't do this OOTB using the portal as it requires the company.atlassian.net format. you can consider presenting a different portal/webpage. For example, you could create a webpage and integrate the Widget but that isn't a full feature portal for sure. You could consider a solution like Refined Themes or similar.

it is still showing in the 'to be delivered in 2020'. NG Roadmap 

Hi Johnathan, welcome to the Community. I'm not sure what "Program" backlog is exactly. If you are referring to the Backlog illustrated on a project it is defined by a status, e.g. To Do. That said, i'm wondering if you are using an addon or something that specifically illustrates Program Backlog and Team Backlog? Can you…

Could you please share with other readers how this was fixed?

Hi @alexandra , welcome to the Community. Let me see if I can explain a few things here. * Unmapped - this is an area where you can choose to hide (no include) statuses on a board. I don’t use this very often but there are scenarios where you may not wish to allow transition to certain statuses from within a board. *…

Have you contacted support? https://support.atlassian.com/contact/