Jack Brickey Expert

Hmmmm, I have used “copy from most recent issue” in automation. Are you creating all three within a single automation rule? Could you change the order of creation - 1-3-2? Just a thought. There may be another way but that comes to mind.

You use the same license key. As long as a single server is active.

you can use Project Automation to send emails to non-Jira users. Have you invested this as yet? And of course if they happen to have JSW or Core license they can be added as a Watcher.

There isn’t a way to do this at this time. There is an open suggestion for this - JSWCLOUD-10805 that you may wish to vote and watch. There is a cousin Server issue that seems to be getting some momentum but not so on the Cloud version as yet.

Check you filter for the Bugs board. It should look something like this... project = abc and Issuetype = bug please share the filter you currently have.

Hi Carlos, welcome to the Community. As long as your Customers are not in both projects then they will not see the other projects. Customers can only see the project portal they are associated with. example: project 1 = portal 1 with customers A, B, C project 2 = Portal 2 with customers D,E,F customers A, B, C cannot see…

Hi Sofia, if your project closes issues when a certain SLA is breached then you can simply search for all issues that breached that SLA... project =abc and “my-sla” = breached()

Hi William, OOTB Jira doesn’t support customers by domain. Here is an open suggestion , and several links to similar, that you may wish to vote for - JSDCLOUD-4417 There is this addon that may achieve your goal. I have no personal experience- group-auto-assigner-for-jira 

If you have “anyone can send a request...” in Project settings > Customer permissions then you cannot limit the input. You need to set to “customers my team adds”.

Hi Heather, I would suggest running a quick test. I use a test account, e.g. a gmail account set up as a customer to create an issue and then add replies. Also check the setting on Customer Notifications.

Patrick, I can see a couple solutions here. * create the vendor as a customer and add them as a participant. This works well if it is ok to share the Vendors comments with the original customer. * created the vendor as a customer and create a linked issue to the original. You can subsequently use automation if you say want…

Hi Patrick, let me see if I can help with your questions... Q: ...if I enable "Customers who are added to the project" then my support staff has to open an account for each user? A: Correct Q: So if a person emails a support ticket in, I assume it gets rejected if they are not in the system? A: Correct, your team would…

Yes. Boards are just visual representations of issues in projects. If an issue shows on two boards then the statuses and other fields will be the same on both.

There is no shortcut to this. You can run the JQL - project = abc - and export the result with all fields and then use excel with pivot table by user categories (reporter, assignee, watcher, etc.). For permissions you will simply need to manually inspect.

You might consider the Time Reports for Jira addon 

Hi Kurt, with next-gen unfortunately fields cannot be shared across projects. 

There are a couple of ways. * there is a free Jira plug in for Excel that make it easy to pull in data. Get it here - jira-cloud-for-excel-official * you can create a filter in Jira using JQL and then use the export to CSV capability. Just go to Advanced search for issues and create a filter for your project and use the…

Hi Hannah, that is correct. The last column in what drives the sprint closure and kanban release actions. The only way around it would be to collapse all of your done category statuses into the RH-most column. Then when the user drags/drops an issue to the 'complete' column they would see several 'drop-boxes' to place the…

Hi Paul, welcome to the Community. Are you asking about where to find/edit the list of values in a select custom field? If so, go to Project settings > custom fields find your field and click on the ellipses on the far right and choose "Contexts and default values". On the next screen you should find what you seek.

Please see this documentation. It should be SP as you surmised. I suspect the answer might be complicated a bit by the high percentage of scope change. - gadgets-for-jira-applications .

well...let me caveat this a bit. You could use Project Automation to run a query daily and send an email to a list of people but not in excel format.

not OOTB. you can only set subscriptions to groups/roles, not individuals you cannot send the results as excel you can consider various addons if so desired.

there is no workaround for purchasing a few licenses. Maybe if you explain what you are trying to do w/ TM4J there is an alternate (cheaper) solution.

that is really strange indeed. I suspect it is sort of a progress/load bar but for some reason in Chrome it repeats. I have no clue what the cause might be but is definitely browser specific. There is another oddity w/ Safari as well (for me anyway) that I have just accepted for many months now. notice the odd descending…

fair enough. you might want to click the feedback link and let Atlassian know. It is located under your avatar.

Hi Anton, welcome to the Community. So if you click on the pencil icon for the added shortcut you don't see this???

good sleuth work @František Procházka !

when you click on an attachment it should display and at the top there should be a cloud download icon as below...

Hi @mirunadriana , welcome to the Community. I would highly recommend NOT deleting issues. once they are gone they cannot be recovered (easily or w/o other losses). Rather, I would recommend simply closing them and maybe placing a comment in them like "no work done/needed on this sub-task". Regardless of your chosen…

You can use the Create button at the top or “+” on the side if you are on old UI navigation.