Jack Brickey Expert

Are you just trying to configure your workflow for Approvals - set-up-approvals or are you asking to have an approval button in the email w/o having to go to Portal? 

TBH, I cannot definitely say as I’m on Standard and I haven’t seen any docs. Now, that said the various admin terms on cloud have always left me scratching my head but to be fair I have spent time worrying about it or researching either. Maybe I will now. 😀 I have always assumed “site-admin” for cloud belongs to the host…

Asha, not sure I understand. Can you share where you are seeing Boards in the navigation bar? The reason I ask is that, while I like the new nav bar for the most part, I feel access to Boards is less than ideal. Maybe I am overlooking something.

thanks Dave, I considered automation but was hoping to use regex. That said, while not ideal I think automation is the only OOTB option at this point so marking this as accepted. Note you don’t need the action to set the issue to Done as the issue will already be done. Also, I would recommend adding a comment that explains…

Contact Atlassian Support.

And even quicker... type “gg” and chose user management

I learned just this week that Cloud Premium is rolling out the Archive and Trash project feature. I have not yet seen any documentation for these but as Ollie says these features are for admins. Archive will hide the project from non-admin users and Trash will place them in a ‘trashcan’ that can later be emptied, similar…

Are you asking if you can enable help text while build JQLs? If so that is not available. I would refer users to this article - use-advanced-search-with-jira-query-language-jql if you mean something else then I apologize for missing your point.

Not on a single Jira instance. Two options I would offer: * create two Jira instances * consider something like Refined Themes

How would you do that from an authentication perspective? You would need to store customer user and password which would be a very bad thing IMO. Further if customers change their password it would break.

So I’m interested in this thread as I don’t agree that the issue cannot be modified in JSD. Now there are some considerations here. JSD adds a category to issuetypes (Jira Software/Core Issue attribute) called Request types. Request types are what the customer sees (example - Get IT Help, Printer Issue, Access Request,…

What do you mean by “key words”? Are you wanting to search for text? What are you trying to achieve with your filter exactly?

Customers will only receive a link. Agents will see the issue as an image.

What users are added? Do they mirror some other project? I can’t really assess the cause. Another theory - someone else added them.

@Ashkaan Golestani , you mention you are on server, yet the issue was opened as free-Cloud? In any event if you are not seeing Workflow under project settings that would be odd given the dat you have provided. That is, if you didn’t have admin rights then you couldn’t get into project settings at all. If you can get into…

Have you looked at either of these - https://marketplace.atlassian.com/search?hosting=cloud&query=Customer%20profile 

Hmmm, how did you create the project? By chance did you use an existing project to inherit the config? here is an article that discusses this topic - create-a-new-project . Note I do not know if this result in inheriting people or not. I haven’t use “inherit” in a long time.

It sounds like you want the cumulative count. Did you try choosing Cumulative option on the Created vs. Resolved chart?

I’m unsure of the possible causes and without digging into the logs it would be difficult to investigate. I suggest looking at the logs and also search here in the Community as there do appear to be a number o posts about “blank portal” for server.

@kiranmai genkolla , please restate your question so that the Community might better understand and assist.

Displayed fields on the portal are configured via project settings > request types > edit fields where you can add and remove the fields. I don’t understand “the already created application”. Field appearance is managed via Screens.

So this needs to be done by Atlassian Support for Cloud deployments. Unfortunately I see you are on the free plan which doesn’t include support. You could consider simply creating a new free instance.

I haven’t found anyway of doing this. I do wish there were better tools to manage customers per project and even by organization.

This is not possible. The work log is just an attribute of an issue so either you give users browse access to the entire issue or you don’t.

Could you try another browser just to rule that out? I recall long ago experiencing this with IE but sort of doubt this is still hanging around. How are you accessing the portal? Have you tried using Raise a request in addition to going in via Channels?

I’m saying that I also see what you see. I’m also saying I suspect this is simply working as designed. The two views are not the same, I.e. you aren’t getting to the same view via two methods but rather two different views each from their own method.

I’m not sure what more I can share. Are you stuck on a certain step?

Yes. As you stated you have several scenarios for setting the sub-task status in your “if task = ...” statements so you will use the if/else to achieve the goals.

Martyn, I’m not sure what more info you need. As I stated you need to create a new field of type cascading-select and get rid of the old field.

Raj, welcome to the Community. What do you mean by boards tab? If you are looking for boards. Click on the search window and at the bottom you will see Boards.