Jack Brickey Expert

no worries, we all start at the beginning. ;-) so you can't "add" the second level. you will need to create a new field of "cascading select" type to replace your old field. Note that you can't migrate the old field to the new.

I played with this a bit to better understand. My assessment here is that the displayed results from the search are simply not the same as that of the Request Type list. Basically, the search results do not display the help text. You could provide feedback to Atlassian that this would be desirable.

Hi Chris, you need to add the fields to the screen (create) first. If you go to the project settings > screen you should be able to edit the appropriate screen and simply added the created fields. Then return to project settings > request types and edit the fields and add the new fields.

you can certainly add ad "Escalated" status and an "Escalate" transition to any workflow. Then by doing so you can create unique notifications associated with the escalation. This is especially true if you are on Cloud by using Automation when and Escalate transition occurs. You can do this on Server as well with the…

Hi Martyn, welcome to the Community. You could consider using a cascading select field which would allow you to select a second level value based upon the selection of the first. If you don't want anything for Active or Disabled you can simply place "N/A", "none" or similar in as options. So you end up with this…

Hi Dennis, not exactly sure what you are asking here but let me give it a go. Project configuration for Jira projects are basically the same independent of whether you are using Scrum board or Kanban boards. The configuration differences are in the boards themselves. There are a few differences at the project level but…

OK so here is the final word that helps explain things a bit. Good to get closure on this and I'm hopeful that the details helps future searchers. Project Archive in Cloud is a new feature that is being rolled out for Premium edition of Jira Cloud. You can see the details here - JSWCLOUD-17064 (pertinent excerpt below in…

Hi Gary, welcome to the Community. Unless you actually “delete” issues they will always be accessible in the future. There is no need to do anything special to retain them. BTW, deleting issues is generally a bad idea so I advise not to do so.

Can you go to your billing section and verify that indeed you are on Standard? Click on the cog icon in upper right of screen and select Billing then select Manage subscriptions. What do you see there? If standard is displayed then please contact Atlassian Support.

Hi Adina, welcome to the Community. It is worth understanding that Kanban boards are basically filtered queries of issues within one or more projects. With that, if you wish to not have an issue displayed in one of your boards then you simply need to ensure that the filter for that board excludes those issues. To do this…

Dave, very interesting indeed. Are you seeing at the top level g-g screen? Below is what I see. I am still not seeing it. likely it is that I am not on the latest version. I also checked a test instance I have access to and do not see it. I also checked the docs and found nothing. I'm going to connect w/ Atlassian…

Hi Sofia, unfortunately this is not possible as it stands today. What you can do is set a default value for the custom field and it’ll get set to that when the customer transitions or simply use a post function. Finally, and maybe the best option(?) is to set up an automation to set the value of the one that transitioned…

hi guys sorry for the delay in reengaging here. Stephanie, i'm quite intrigued by this new archive feature. Can you please share more details? maybe a screenshot of where one archives a project? I poked around a bit on my instance looking in the normal places (all project list view, details under project settings, etc.)…

if you are using classic projects and you are an admin go to Project settings > Notifications and look at the Create

Magdalena, sorry for the delay in getting back. It continues to be a busy day. So, I want to circle back to your requirement and ask a couple of clarifying questions before I give you what might be the proper automation solution. I understand the notion of progressing the status of a sub-task based upon the parent tasks…

Hi Taylor, welcome to the Community. This ability is working fine for me. Can you explain (screenshot) what you are seeing? This original issue was an issue w/ "breadcrumbs". In the image below the red arrow points to the breadcrumbs and you should be able to click on the parent task and have it redirect you to that task.

Permissions can and should be set at the Project level - project settings > permissions. Likely what you will see is that the default permissions are granted to a role and all users are in that role, e.g. jira-users or similar. you can adjust this by removing certain users from that role. you can use groups or roles and…

Please provide your board filter so I can analyze.

Hmmm, maybe a NG thing as it is working for me on classic

Stephanie, in Cloud, unless something has changed, there is no project archive function. Maybe you are using an addon? I don’t recognize the screenshot in your reply to Dave. Can you explain the source?

Can you start with this and let me know the assignee = currentUser() and Sprint in openSprints() I don’t use NG for any SW/scrum projects so unsure of the results if you want only tasks and sub-tasks try this issuetype in (task, Sub-task) and assignee = currentUser() and Sprint in openSprints()

No I don’t think so. I will come back to you here within the next couple of hours with a possible solution. I’m not where I can do this at the moment.

Hi Vishal, I haven’t experienced this situation unless I have it setup to allow users to auto join or be invited by other users. Can you check you project settings and site settings. Also might be worth checking the audit logs under the Admin settings > system. Finally if everything looks normal I would direct you to…

Time to first response is meant to refer to a response to the customer. You could consider another action for stoppage, e.g. a transition to say in progress.

i think you mean can it be one "rule" not "role"? Assuming so I think you will want two rules if I'm understanding your situation. * a rule for the task creation -- here I think you will create a sub-task when a task is created (?) * a rule triggered by transition of a task -- here you will use an If/then condition: if…

correct. if 0 are created and 0 breached for a given day (weekends for example) it will equate to 0%. Arguably, it would be good if you could either grey out those days or hide them. However, even so, if there is a working day where zero are created and zero breaches then it will show 0% as it is just a math function. Yep…

Hi Patrick, I’m a bit confused by your request. You mention graph but also a specific day. Are you looking for a graph with daily granularity or are you simply wanting to know the number of issues open on a specific day. here are some options to consider * use the Created vs Resolved gadget on a dashboard. This does a good…

This is not possible in today’s portal. You might investigate addons that offer more portal customization. I am not in a position to offer a recommendation as I don’t have any firsthand experience.

It would be a nice feature to allow the customer to use the search field to find existing issues I think. However, this is not available today. Note such a solution would need to be restricted by the sharing function that exists today.

Permissions are in fact at the project level. You simply need to configure access at project settings > permissions. Here is one article that you may find useful - overview-of-jira-cloud-permissions