Jack Brickey Expert

There’s something missing here or either there is a bug. It is working fine for me in my instance. If an issue is definitively assigned to you then you should see it in your work assigned to me.

SLAs do not apply to anything in the past. They start at the time enabled. Please check the result tomorrow and see if you then have 2 days of data.

I have two theories at this point: * your team lead did not actually successfully update the description or * their is a bug if you can reproduce this definitively then contact Atlassian Support to investigate. Otherwise just monitor for now.

no reason at all. if you edit the description and save it then other users should see pretty much immediately. If they are viewing the issue before the update they would need to refresh their page.

things I would try at this point: * try other users * try other projects if this is repeatable for all users and projects I would reach out to Atlassian Support.

Where are you wanting the field to appear exactly? While you can add Components to the create form for the customer to enter data you cannot have it appear on the list screen. If indeed you are trying to have it appear on the create form please ensure the following steps are done: * project settings > request types *…

when did you enable the SLA? has it been running for >7d?

or you can use the free Excel extension that I mentioned and it works great. No need to pay for an addon unless there are requirements here I'm missing.

Hi Shane, welcome to the Community. I assume the individual has permissions to edit issues (check project settings > permissions and ensure they are in a group/role that has edit issue permissions). you indicate you added a "comment" to the description but assume you mean you simply edited the description field? Or are you…

where are you creating search filters in backlog tab? Please provide a screenshot. Can you create the filter under the search for issues page? If so then save there and then use in your dashboard.

was the ticket number in the subject of the email? is it possible that the individual modified the subject? have you looked at the email logs (project settings > email requests)?

What is the status of the newly moved issue? Verify that the status of the moved issue equates to the status mapped to Backlog.

the issue, once assigned to a user should indeed show in the assigned to me tab. please ensure that after they assign the issue they reload the Your work page.

that is odd behavior that I have never observed. I wonder if maybe you don't have permissions to change the status. have you tried another browser? is there anyone else that could try this?

Hi Anna, welcome to the Community. With JSD you will get a single "help center portal" per instance of JSD. Each Project you create in that instance will result in a new sub-portal under that help center portal. You cannot have more than one top-level portal for a given instance. At least not OOTB. You could have a look at…

good to know. by chance did you the the ticket number for the associated bug in JAC? I couldn't find with brief look.

agree w/ Nic. It seems like you might be better off considering Server/DC if these requirements are musts.

I just tried automation and it worked for me fine.

interesting. so if you create that custom sub-task manually does it show up? have you checked the behavior against the default sub-task issuetype? i just did a quick test w/ default sub-task manually and it worked ok. I may try the automation approach.

unfortunately not. I do wish there was a way to easily disable the project before it goes live. But there are options... * consider a restricted temporary permission scheme that doesn’t allow users to create issues * add agents and customers as the last step

There is no way to restrict this to my knowledge. You might consider looking at an addon like Tempo if this is an important feature that warrants such.

Thanks. It looks ok. Does it return the expected results when you access the filter itself? Assuming so could you try a different gadget to see if the issue is specific to workload pie? Also could you try a different filter for workload pie, just try selecting the entire project. Further, I would try different spastic…

Indeed that is the case. I did not note the tag previously. Sorry, I do not use Insight.

Hi @rosibel , welcome to the Community. Could you share the actual filter used in the gadget. What is odd is the “d” entered in the advanced search.

Customer request types are driven by the associated issue type. If the issue type does not have the desired request type associated then it will not display. Move the issue to a new Issuetype that does.

The reply needs to be a reply to an email notification sent by the application. The subject needs to have the issue key. for example ... customer A sends email to the email channel defined for the project. JSD creates a ticket and responds to the customer. I fit customer replies to that notification then the body of that…

I suggest reporting to Atlassian Support. 

Can you send a full screenshot?

I saw a similar post earlier today. I’m suspicious of a bug. I recommend reporting to Atlassian Support

Double-click only has value where you can type in text. Select fields don’t provide that capability.